Metro Hop Relocation LLC

I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one ... Read More I know anyone giving 1+ or more stars are friends or family or being paid to because its no way this company deserves 1 star. Like many of the reviews stated they say one thing and do any another. This is a terrible moving company. They assured me that the quote they gave me was all-inclusive but on moving day, they asked extra for this and that. Once you sign the dotted line you never hear from Mr. Jonathan Marks. ironically enough he & this company blew my phone up when they wanted my business. But it's been crickets ever since. My 12-4pm pick up window turned into a 930pm pick up time on a Tuesday. Do you think anyone apologized? Do you think anyone told me before and? No & No. Have I heard from customer service ? nope. Jonathan Marks who constantly text and called me? nope. Never and I menn NEVER will I use this company. I advise everyone to keep looking. And dont listen to JONATHA MARKS or anyone associated with him or this broker company. Frauds Liars Scammers !

⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay g ... Read More ⸻ Beware: This company is a broker, not a moving service. Please be aware that this company does not pay for or provide actual moving services — the fee you pay goes strictly to brokerage coordination only. Unfortunately, my 75-year-old mother, who is alone, was misled over the phone and believed the fee she paid covered the entire move. She used nearly her entire rent money under the impression that she was paying for full moving services. When the movers arrived, she was told she needed to pay $2,000 upfront and another $2,000 upon delivery — something she was never informed of beforehand. To make matters worse, they told her that essential items like her bed would not be delivered for at least two weeks. Realizing she could not afford these unexpected charges, the movers left — leaving her in a complete crisis the day before she had to move. When we contacted the company to explain the situation, we were told the deposit was non-refundable. Taking advantage of an elderly woman in this way is absolutely unacceptable. Please think twice before using this service.

Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroug ... Read More Usually I dread moving, but Metro Hop Relocation LLC completely changed the game! Their customer service was exceptional, answering all my questions patiently and thoroughly. The on-site crew went above and beyond. They also disassembled a tricky swing set and put it back together perfectly at the new house. They really cared about our belongings and made the whole experience stress-free.

Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro ... Read More Time was of the essence as we raced from TX to NY; relocating with kids is never easy. I had to watch my kids and pack all at the same time. After that, I contacted Metro Hop Relocation LLC to get some help. This wasn't my first experience with them, but every time I've needed their help relocating, they've gone above and beyond. You are my reliable companion.

The team's tempo was consistent from the start to the finish. By being very careful with my delicate possessions and swift with larger pieces of furniture, they ensured ... Read More The team's tempo was consistent from the start to the finish. By being very careful with my delicate possessions and swift with larger pieces of furniture, they ensured that everything arrived undamaged and in its designated spot.

Thanks to this company, moving across town was easy as pie. They were very careful with my artwork and other fragile items, taking their time and being thorough. There ... Read More Thanks to this company, moving across town was easy as pie. They were very careful with my artwork and other fragile items, taking their time and being thorough. There has never been an easier time to relocate. Many thanks to all of you!

The three-story townhouse contained excessive items yet the movers completed their work flawlessly. All items from my leather sectional to the sensitive china collection ... Read More The three-story townhouse contained excessive items yet the movers completed their work flawlessly. All items from my leather sectional to the sensitive china collection received expert handling.

The staff handled my unique furniture pieces smoothly during our move out of the duplex. The team finished their work by leaving both the space completely clean while dam ... Read More The staff handled my unique furniture pieces smoothly during our move out of the duplex. The team finished their work by leaving both the space completely clean while damaging no items during the process.

Had a 5-star experience with this company’s movers! They helped us pack last-minute items we hadn’t gotten to, gave us updates throughout the move, and even brought e ... Read More Had a 5-star experience with this company’s movers! They helped us pack last-minute items we hadn’t gotten to, gave us updates throughout the move, and even brought extra boxes when we ran out and didn’t even charge us more for it. We were able to have a smooth transition all thanks to them!

I had an excellent experience with this moving company for a large cross-town move. They arrived organized and ready to go. They disassembled and reassembled my large fur ... Read More I had an excellent experience with this moving company for a large cross-town move. They arrived organized and ready to go. They disassembled and reassembled my large furniture at the new house without hesitation. They assisted me in packing my fragile vases and glasses. They used corner guards to protect my walls and belongings. I’m beyond impressed with their work!