Metro Hop Relocation LLC

Moving to CA was a challenge, but Metro Hop Relocation LLC made it easy. From the communication to the professionalism of the movers, everything was top-notch. ... Read More Moving to CA was a challenge, but Metro Hop Relocation LLC made it easy. From the communication to the professionalism of the movers, everything was top-notch.

It was the easiest and quickest move I have ever experienced, making it truly exceptional. We wish you all the very best! It was the easiest and quickest move I have ever experienced, making it truly exceptional. We wish you all the very best!

The group worked efficiently and punctually. They took great care handling every item, ensuring nothing broke throughout the relocation. Additionally, the movers were cor ... Read More The group worked efficiently and punctually. They took great care handling every item, ensuring nothing broke throughout the relocation. Additionally, the movers were cordial and competent, which really eased the stressful moving procedure.

Throughout all my four experiences, their movers have been responsive and on time with the pickup and delivery. No delays whatsoever. They have my highest recommendation! ... Read More Throughout all my four experiences, their movers have been responsive and on time with the pickup and delivery. No delays whatsoever. They have my highest recommendation!

Easily the most comfortable relocation experience I’ve had. My bulky furniture, art collection and crockery were wrapped in foam padding, bubble wrap and plastic blanke ... Read More Easily the most comfortable relocation experience I’ve had. My bulky furniture, art collection and crockery were wrapped in foam padding, bubble wrap and plastic blankets. The movers even fetched special custom-made crates for extra protection. They delivered everything in perfect shape!

Metro Hop Relocation LLC moved us from NM to SD, and the experience was wonderful from start to finish. Early on, Steven visited to assess the move, explaining the costs ... Read More Metro Hop Relocation LLC moved us from NM to SD, and the experience was wonderful from start to finish. Early on, Steven visited to assess the move, explaining the costs of moving each item so I could make informed decisions. I received an immediate quote and a guaranteed move date, plus a list of items not to pack. On move day, the team took great care with my fragile belongings, even wrapping cane-backed chairs in blankets and cardboard. My move was split between two locations, marked with different colors, and everything arrived at the right place in SD. Johnson and his team communicated well and delivered everything within the requested window. Most impressively, they didn’t leave until I confirmed that I was completely satisfied. I highly recommend Metro Hop Relocation LLC!

Absolutely DO NOT use Metro Hop Relocation. They severely underquoted me, and the movers charged an extra $1,200 day of. I had LESS items than I had originally inventorie ... Read More Absolutely DO NOT use Metro Hop Relocation. They severely underquoted me, and the movers charged an extra $1,200 day of. I had LESS items than I had originally inventoried for through Metro and I was still charged an egregious amount more. The moving company they sent to my apartment was incredibly sketchy and inappropriate, and as a single woman I felt really uncomfortable. My sales rep through Metro was Joel, and while he was responsive and helpful at the beginning stages of setting up my move, he is now dodging my calls and emails since the move itself. I was completely scammed, and Metro Hop made what was already a stressful situation 10 times worse. I am not one to normally leave a review, but I hope people see this and do NOT hire Metro Hop Relocation.

No other motion I've ever made was as smooth and effortless as that one. Because of how quickly and efficiently they moved me, I would employ James & Jason again in a hea ... Read More No other motion I've ever made was as smooth and effortless as that one. Because of how quickly and efficiently they moved me, I would employ James & Jason again in a heartbeat.

Where to begin with this review... My experience with Metro regarding the move of my 800 square foot, two-bedroom home was nothing short of a nightmare. Initially, I s ... Read More Where to begin with this review... My experience with Metro regarding the move of my 800 square foot, two-bedroom home was nothing short of a nightmare. Initially, I spoke with Thomas, who seemed supportive and assured me of his ability to assist with the move. He painted a picture of a seamless process at a great price, convincing me to put down a $900 deposit. Despite my insistence on paying in full upfront, Thomas advised against it, recommending a pay-as-you-go approach. On the day of the scheduled pick-up, I received a call from someone claiming to be the dispatcher, who was shockingly rude and informed me that the movers were not coming. The following day, I heard nothing from the dispatcher, Thomas, or anyone else from the company, despite them already having my deposit. Two days later, I finally received a call from Tessa, or whoever she claimed to be, providing me with a specific time for the arrival of the drivers. However, the deadline came and went without any sign of them. Another dispatcher called to apologize for the delay, promising a discounted rate for my troubles. Yet again, promises fell flat. Eventually, a driver called to say they were ready, only to be contradicted by a manager claiming their truck was full and accusing me of having more items than initially noted. This was an outright lie, as I had photographic evidence of the nearly empty truck and storage unit. After refusing to be swindled into paying extra, the owner called to assure me that I wouldn't be charged and arranged to pick up the storage. This marked the last contact I had with the driver or anyone from the company, as they promptly blocked me. Now, I find myself forced to involve my lawyer to retrieve my belongings and seek compensation for loss of wages, pain, and suffering. It's clear that Metro operates as a shell for scamming unsuspecting customers. My advice: steer clear of this company at all costs.

I was shook by their professionalism when I hired them to help me move my old furniture to my new house nearby. They wrapped everything up in soft blankets and secured th ... Read More I was shook by their professionalism when I hired them to help me move my old furniture to my new house nearby. They wrapped everything up in soft blankets and secured them with straps and tapes. They moved them carefully through the narrow hallways without any damage to the walls or the furniture. They paid attention to every detail and were really polite and friendly. They even helped me arrange the furniture in my new place and made sure I was happy with everything. I totally recommend them for any moving needs!