Terms And Conditions

Last Updated: March 2026

Marketing Monkeys Ltd., a company incorporated in England (“My Good Movers”, “we”, “us” or “our”), owns and operates the online marketplace accessible at mygoodmovers.com (the “Platform”). These Terms of Service (“Terms”) govern your access to and use of the Platform, including all associated tools, forms, calculators, dashboards, content and services made available through it.

By accessing or using the Platform in any way — whether by submitting a quote request, utilising the moving cost calculator, registering a moving-company account, publishing a review, or engaging with any other feature — you confirm that you have read these Terms in full, that you understand their content, and that you agree to be legally bound by them. Your access to and use of the Platform is also subject to our Privacy Policy (available at https://mygoodmovers.com/privacy-policy), which is expressly incorporated into these Terms by reference and forms an integral part of the agreement between you and us. If you do not accept these Terms, you must not access, use or interact with the Platform in any manner.

These Terms apply equally to all users of the Platform, including consumers who are seeking information about relocation services and independent moving companies that register accounts or receive leads through the service.

1. Platform Description and Limitations

My Good Movers functions exclusively as an independent online marketplace and lead-generation service. The Platform enables consumers to submit details of their intended relocation and allows independent moving companies to respond directly to those submissions.

We do not act as an agent, broker, carrier, employer or representative of any moving company. We do not independently verify or warrant the accuracy of any pricing information, the availability of services, the quality of workmanship, compliance with regulatory requirements (beyond information self-reported by the company), the adequacy of insurance cover, or the overall performance of any moving provider. All discussions, negotiations, contracts, service delivery, payments and resolution of any disputes take place directly and solely between the consumer and the moving company concerned. We exercise no control over, and accept no responsibility or liability for, the content, conduct or outcome of those independent interactions.

The appearance, listing, or availability of any moving company on the Platform does not constitute an endorsement, recommendation, certification, verification, or approval by My Good Movers. Any information displayed on the Platform regarding moving companies is provided by those companies themselves or from publicly available sources, and users are solely responsible for conducting their own due diligence before engaging any service provider.

Without limiting the foregoing, My Good Movers shall have no responsibility or liability for any loss, damage, delay, theft, mishandling, or deterioration of goods or property that may occur during any relocation, transportation, packing, storage, or related service performed by any moving company or other third party. Any such claims must be directed solely to the moving company or service provider engaged by the consumer.

For the avoidance of doubt, My Good Movers does not act as a transportation broker, freight forwarder, motor carrier, or moving service provider under any applicable transportation or logistics regulations, including those administered by the United States Department of Transportation (USDOT) or the Federal Motor Carrier Safety Administration (FMCSA). The Platform operates solely as an independent online marketplace that facilitates the introduction of consumers to independent moving companies. My Good Movers does not arrange, coordinate, or assume responsibility for the transportation of household goods or other property.

2. Eligibility Requirements

The Platform is intended exclusively for use by individuals and entities that are at least 18 years of age. By accessing or using the Platform you represent and warrant that you satisfy this age requirement and that you possess the legal capacity to enter into binding contractual obligations under the laws that apply to you.

Where you are registering or acting on behalf of a moving company, you further represent that you are duly authorised to bind that legal entity to these Terms.

3. Consumer Features and Tools

Consumers may submit quote requests and utilise the moving cost calculator without the need to create an account. The moving cost calculator produces approximate, informational estimates based solely on the details you provide. These estimates are for guidance purposes only and do not constitute binding quotations or offers. The final cost of any moving service is determined exclusively by the independent moving company you choose to engage and may differ depending on the actual inventory, selected services, travel distance, timing and other variables that arise during the booking process. We make no representation or warranty regarding the accuracy, completeness or reliability of any output generated by the calculator.

Any information you submit through quote request forms or other consumer tools must be accurate, current and complete to the best of your knowledge. By submitting such information you confirm that the request is made for genuine relocation purposes.

4. Lead Transmission and Consent to Contact

When you submit a quote request, the relevant details you have provided (including your name, contact information and move specifics) are forwarded to a limited number of independent moving companies. Transmission of the lead may occur automatically or following manual review.

By submitting the request you expressly consent to:

the disclosure of your submitted information to those moving companies; and
direct contact from them by telephone (including the use of automated dialing systems or artificial/prerecorded voices where permitted by law), email or SMS/text message in connection with the provision of moving-service estimates and availability information.

This consent is provided solely to enable the moving companies to respond to your inquiry and is not a condition of using the Platform or of engaging any moving services. You may revoke consent for future communications by following the opt-out instructions provided by the contacting moving company. Each moving company is independently responsible for its own compliance with the U.S. Telephone Consumer Protection Act (TCPA) and any equivalent legislation that applies to its communications.

5. Moving Company Registration and Obligations

Registration and creation of an account are required before a moving company may be listed on the Platform. During the registration process, moving companies must supply accurate and complete business information, including (but not limited to) the company name, business address, FMCSA DOT Number, insurance particulars, types of services offered, geographic service areas, contact details and any other information requested.

All submitted listings are subject to manual review and approval prior to publication. We reserve the right to request supporting documentation in order to verify credentials and to refuse or remove any listing that does not meet our standards or applicable legal requirements. Once approved, registered moving companies may update and edit their own listings through the account dashboard, provided that all changes remain accurate, current and compliant with these Terms.

Moving companies are required to:

keep all account and listing information accurate, complete and up to date at all times;
comply fully with all applicable licensing, insurance, safety and regulatory obligations in every jurisdiction in which they operate;
maintain and make available to consumers (for example on their own website or upon reasonable request) a privacy policy that clearly explains how they collect, use, disclose and safeguard personal information obtained through leads or in the course of their business; and
process any consumer personal data received through the Platform lawfully and transparently, including the provision of any notices or opt-out mechanisms required by applicable data protection law.

We are not responsible for verifying ongoing compliance by moving companies or for their individual privacy practices.

6. Subscriptions, Billing, and Payments

Moving companies must purchase a subscription plan (and in certain cases pay additional per-lead fees) in order to access various Platform features, including lead delivery, enhanced listing visibility and account dashboard tools. Pricing for plans and any ancillary fees is displayed at the point of purchase and is subject to change.

All payments are processed securely through a third-party payment provider (currently Stripe). We do not store full payment card details. Subscriptions may be billed on a weekly, monthly or annual basis as selected. By purchasing a subscription you authorise recurring charges to the designated payment method until the subscription is cancelled in accordance with the cancellation procedure displayed in your account.

Leads generated through the Platform are based on information voluntarily submitted by consumers. My Good Movers does not guarantee the accuracy, completeness, seriousness of intent, availability, or conversion potential of any lead transmitted through the Platform. The delivery of a lead constitutes fulfillment of the relevant service regardless of whether the lead results in communication, quotation, or a completed move.

Refund and Cancellation Policy

Refund requests may be submitted within 24 hours of the initial purchase. After the 24-hour period has elapsed, all subscription and per-lead fees become non-refundable. Cancellation of a subscription does not entitle you to any refund or pro-rated reimbursement for the remainder of the current billing period.

Requests relating to the review, crediting, or adjustment of specific leads are governed by the My Good Movers Lead Credit and Refund Policy, which is incorporated into and forms part of these Terms. By purchasing leads or subscribing to any paid service on the Platform, moving companies agree that refunds, credits, or billing adjustments will be granted only in accordance with that policy. Except where required by applicable law, no refunds or credits will be issued outside the circumstances expressly described in the Lead Credit and Refund Policy.

Payment Disputes and Chargebacks

We encourage moving companies to contact us directly if they have any questions or concerns about a charge before raising a dispute with their payment provider. If a chargeback, dispute or reversal is initiated through your payment provider:

you remain responsible for the disputed amount and agree to reimburse us for any reasonable fees, costs, or charges that we incur as a direct result of the dispute (including chargeback fees imposed by the payment processor); and
we may submit evidence to the payment provider to contest the dispute in accordance with applicable rules (representment) and may seek reimbursement of any amounts we are required to refund or any additional costs we incur.

We aim to resolve billing queries promptly and fairly through direct communication. Repeated or unfounded disputes may be treated as a breach of these Terms and may lead to review of your account status.

7. Reviews and User Content

Any user may submit reviews of moving companies. All submissions are subject to moderation before they are published. By submitting a review or any other content you grant us a perpetual, worldwide, non-exclusive, royalty-free licence to publish, display, reproduce, distribute and (for formatting purposes only) modify that content on the Platform and in related promotional materials

You remain solely responsible for ensuring that any content you submit is accurate, lawful and does not infringe the rights of any third party. We do not pre-screen or guarantee the accuracy of user-generated content and disclaim any liability arising from it. Moving companies may raise disputes regarding published reviews through their account dashboard; we consider such disputes on a case-by-case basis and may, at our sole discretion, edit or remove content that we determine breaches these Terms or applicable law.

We maintain a process for handling valid claims of copyright or other intellectual-property infringement in accordance with applicable legislation.

Abusive, Misleading or Bad-Faith Reviews and Content

Without limiting the generality of the foregoing, users (including both consumers and moving companies) must not submit, publish or attempt to publish any review or content that is false, misleading, deceptive, deliberately harmful, submitted in bad faith, or intended to unfairly damage the reputation of any moving company, competitor, or the Platform. This includes reviews created using fake identities, fake email accounts (Gmail or any other provider), multiple accounts, multiple IP addresses, automated tools, or any other manipulated systems.

In particular, moving companies must not:

Post or procure the posting of negative reviews about competitors.
submit reviews about their own services under false identities.
Incentivise, manipulate or otherwise influence reviews in a misleading manner.
Use multiple accounts, IP addresses, fake emails, or automated systems to manipulate reviews.
Engage in any practice intended to distort the integrity of the review system.

The submission of such content, including repeated posting of unjustified negative reviews or reviews not based on genuine service experiences, shall constitute a material breach of these Terms.

We reserve the right, at our sole discretion, to:

Remove, edit or refuse to publish any such content.
Flag, suspend or restrict access to the Platform.
Permanently terminate the user’s account in accordance with Clause 9.

Repeated or persistent violations of this section shall result in permanent termination of the account. Where an account is flagged/suspended, reinstatement shall be at our sole discretion. We reserve the right to impose reasonable conditions for reactivation, including the payment of administrative or reinstatement fees, to the extent permitted by applicable law.

8. Prohibited Activities

The Platform is provided solely for lawful, authorised use in connection with genuine relocation inquiries and legitimate moving-company operations. Any conduct that undermines the integrity, security or proper functioning of the Platform, harms other users, or breaches these Terms is strictly prohibited.

You must not:

submit or transmit false, inaccurate, misleading, incomplete or fraudulent information during registration, quote submissions, reviews or any other interaction;
violate any applicable local, state, national or international law, regulation, court order or third-party right (including intellectual property, privacy or consumer protection rights);
upload, post, transmit, store or otherwise make available content that is unlawful, defamatory, libellous, harassing, threatening, abusive, obscene, pornographic, invasive of privacy, hateful, discriminatory or otherwise objectionable;
attempt to gain unauthorised access to any portion of the Platform, any user account or any related systems, servers, databases or networks, including by hacking, password mining or other illicit means;
interfere with, disrupt, overburden or impair the operation of the Platform or the experience of other users, including by transmitting viruses, worms, Trojan horses, malware, spyware or any other harmful code or technology;
use any automated system (including robots, spiders, scrapers or similar devices) to access, monitor, copy or extract data from the Platform without our prior express written permission;
circumvent, disable or interfere with security features of the Platform or features that enforce limitations on use or prevent unauthorised copying or distribution of content;
circumvent, avoid or attempt to avoid any subscription fees, payment obligations, access restrictions or other Platform controls;
use the Platform or any leads, contact information or data obtained through it for purposes unrelated to legitimate moving-service inquiries or operations, including resale of leads, spam, unsolicited marketing, phishing or any form of harassment;
store, compile, harvest, export, resell, redistribute, or otherwise commercially exploit any leads, contact information, or consumer data obtained through the Platform outside the legitimate purpose of responding to a specific relocation inquiry. Leads may not be aggregated into databases, used for unrelated marketing campaigns, sold to third parties;
Sell, assign, sublicense, transfer, share, distribute or otherwise make available any lead or related information to any third party, including (without limitation) affiliates, subcontractors, brokers, partner networks or other service providers, except with our prior express written consent;
Use any lead or associated data for resale, lead generation, aggregation, or any purpose unrelated to the specific consumer inquiry to which the lead relates;
Retain or reuse lead information beyond the period reasonably necessary to respond to the inquiry and any directly related follow-up communications;
impersonate any person or entity, falsely claim affiliation with any person or entity, or use another user’s account without authorisation;
retained beyond the reasonable period necessary to respond to the inquiry; or
engage in any other activity that we reasonably determine is harmful to the Platform, our business interests or other users.

Without limiting the foregoing, any unauthorised transfer, resale, disclosure or misuse of leads or associated data shall constitute a material breach of these Terms and may result in suspension or termination of access to the Platform, restriction of lead delivery, and forfeiture of any fees paid, without refund. We reserve the right to investigate suspected violations and to take any action we consider appropriate, including reporting to law enforcement where applicable.

9. Suspension and Termination

We may, at our sole discretion and without prior notice or liability, temporarily suspend, restrict or permanently terminate your access to all or any part of the Platform (including your account if applicable) at any time for any reason, including (without limitation):

actual or suspected breach or violation of these Terms;
non-payment, disputed payment, chargeback or reversal of any fee;
fraudulent, abusive, unlawful or harmful activity;
security risks, technical issues or potential harm to the Platform or other users;
compliance with legal or regulatory obligations; or
any other conduct that we reasonably believe is inconsistent with the intended use of the Platform or detrimental to our interests or those of other users.
Upon suspension or termination:
your right to access and use the Platform (or affected portions) ceases immediately;
any active listings, pending leads, account features or user content may be removed, disabled or made inaccessible;
you remain fully liable for all fees, charges and obligations accrued prior to the effective date of suspension or termination; and
any prepaid subscription or lead fees are non-refundable and will not be prorated.

We are not required to provide advance notice, reasons or a right of appeal for actions taken under this section, although we may do so in our discretion.

10. Intellectual Property

All elements of the Platform, including (without limitation) text, graphics, images, logos, software, databases, code, designs, layouts, interfaces, trademarks, service marks and other materials and content (collectively, “Platform Content”), are owned by us, our licensors or other third parties and are protected by copyright, trademark, patent, trade secret and other intellectual property laws in the United Kingdom, the United States and internationally.

Subject to your compliance with these Terms and for the duration of authorised use, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform and Platform Content solely for:

(in the case of consumers) your personal, non-commercial purposes related to relocation inquiries; or
(in the case of moving companies) the legitimate operation of your registered business in responding to leads and managing your account as contemplated by these Terms.

You must not (and must not authorise or permit any third party to):

copy, reproduce, modify, adapt, translate, create derivative works from, distribute, publicly display, publicly perform or commercially exploit any Platform Content;
reverse engineer, decompile, disassemble or attempt to derive the source code of any software comprising or underlying the Platform;
remove, obscure or alter any copyright notice, trademark or other proprietary rights notice or legend;
frame, mirror or use framing techniques to enclose any Platform Content without our express written consent; or
use any Platform Content for any purpose not expressly authorised in these Terms.

Any unauthorised use terminates the licence granted herein immediately. We reserve all rights not expressly granted.

Feedback, suggestions, ideas or other input you voluntarily provide regarding the Platform or its features may be used, modified or incorporated by us without restriction or obligation to compensate you.

11. Indemnification and Limitation of Liability

Indemnification

You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, agents, contractors, licensors and suppliers from and against any and all claims, demands, actions, liabilities, damages, losses, costs, expenses and reasonable attorneys’ fees arising out of or relating to:

your breach or alleged breach of these Terms or any representation, warranty or covenant herein;
your violation of any applicable law, regulation or third-party right (including intellectual property, privacy or consumer protection rights);
any content, information or material you submit, post, transmit or make available on or through the Platform;
(in the case of moving companies) any services you provide or fail to provide to consumers, including disputes, complaints, regulatory non-compliance, licensing or insurance issues, data-handling practices or claims arising from your operations;
your misuse of the Platform, any leads, contact information or consumer data obtained through it; or
your negligence, fraud, wilful misconduct or intentional acts or omissions.

We reserve the right, at our expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defence of such claims.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall we, our affiliates, officers, directors, employees, agents, contractors, licensors or suppliers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including (without limitation) damages for loss of profits, revenue, business, anticipated savings, data, goodwill, business interruption or other intangible losses, arising out of or in any way related to:

your access to, use of, or inability to use the Platform or any linked services;
the conduct, acts, omissions, services, performance or failure to perform of any moving company or other third party;
unauthorised access to or use of your account, transmissions or data;
any bugs, viruses, malware or harmful code transmitted through or to the Platform;
any errors, inaccuracies or omissions in Platform Content or calculator outputs; or
any other matter relating to the Platform, leads or interactions facilitated thereby,

whether based on contract, tort (including negligence), strict liability, statute or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims, losses or damages arising out of or relating to these Terms, the Platform or your use thereof shall not exceed the total amount of subscription fees or lead fees (if any) actually paid by you to us during the three (3) month period immediately preceding the date on which the claim first arose.

The limitations in this section apply regardless of the form of action and to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages or liability, so some or all of the above may not apply to you; in such cases our liability is limited to the greatest extent permitted by law.

12. Governing Law, Dispute Resolution, and Arbitration

These Terms and any dispute, claim, or controversy arising out of or relating to them (including their formation, validity, breach, termination or interpretation) shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-laws principles.

Arbitration Agreement

Except as expressly provided below, any dispute, claim or controversy arising out of or relating to these Terms, the Platform, or the relationship between you and My Good Movers shall be resolved exclusively by final and binding arbitration administered by the London Court of International Arbitration (LCIA) in accordance with the LCIA Arbitration Rules in force at the time the arbitration is commenced.

The seat of arbitration shall be London, England. The language of the arbitration shall be English. Unless otherwise determined by the LCIA, the arbitration shall be conducted by a single arbitrator.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

Small Claims Court Exception

Notwithstanding the foregoing arbitration requirement, either party may bring an individual claim in a court of competent jurisdiction where the claim qualifies for resolution through a small claims or equivalent simplified court procedure, provided that the claim is brought solely on an individual basis.

No Class Actions

All disputes shall be resolved on an individual basis only. To the fullest extent permitted by law, you and My Good Movers agree that any arbitration or court proceeding shall not be conducted as a class action, collective action, representative action, or private attorney general action. The arbitrator or court shall not have authority to consolidate claims of multiple parties or otherwise preside over any form of representative or class proceeding.

Injunctive Relief

Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or other rights where immediate relief is necessary.

Consumer Opt-Out Right

If you are a consumer using the Platform for personal purposes, you may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms. The notice must include your name, email address associated with your use of the Platform, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provisions of these Terms.

13. Miscellaneous Provisions

Entire Agreement

These Terms, together with the Privacy Policy (accessible at https://mygoodmovers.com/privacy-policy) and any additional rules, policies or guidelines referenced herein (including any subscription-specific terms displayed at purchase), constitute the entire agreement between you and us concerning the Platform and supersede all prior or contemporaneous understandings, agreements, representations, warranties or communications, whether written or oral.

Severability

If any provision (or part of a provision) of these Terms is held to be invalid, illegal, void or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision (or part) shall be deemed modified to the minimum extent necessary to render it valid and enforceable. If modification is not possible, the invalid provision shall be severed, and the remaining provisions shall continue in full force and effect.

No Waiver

Our failure or delay in exercising or enforcing any right, power or remedy under these Terms shall not operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise. Any waiver must be in writing and signed by an authorised representative of ours to be effective. A waiver in one instance does not constitute a waiver of any other or future breach.

Assignment

We may freely assign, transfer or subcontract these Terms, in whole or in part, to any affiliate or successor in interest (including in connection with a merger, acquisition, reorganisation or sale of assets) without your consent or notice. You may not assign, transfer or sublicense these Terms or any rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is null and void.

No Third-Party Beneficiaries

These Terms are entered into solely for the benefit of you and us and our respective successors and permitted assigns. Nothing herein is intended to, or shall be construed to, confer any rights, benefits or remedies upon any person or entity that is not a party to these Terms.

Notices

We may provide notices to you by email to the address associated with your account, by posting on the Platform (including through dashboard notifications), or by other reasonable electronic means. Notices sent by us are deemed received upon transmission (for email) or posting (for Platform notices). Notices to us must be in writing and sent via the contact form on the Platform or [email protected] or the registered office address for other matters. Notices are deemed received upon actual receipt if sent by email or post.

Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including (without limitation) acts of God, natural disasters, war, terrorism, riots, civil unrest, embargoes, government actions, pandemics, epidemics, strikes, lockouts, shortages of labour, materials, fuel or transportation, or failures of third-party telecommunications or internet providers. The affected party shall promptly notify the other and use commercially reasonable efforts to mitigate the impact.

All questions or concerns regarding these Terms should be directed to [email protected] or through the contact form on the Platform.