Terms and Conditions

My Good Movers is an independent open review platform, online marketplace and lead-generation service. The Platform lets anyone who has hired, booked or paid a deposit to a moving company review it, lets consumers submit details of their intended move, and allows independent moving companies to respond directly to those requests.

We do not act as an agent, broker, carrier, employer or representative of any moving company. Before listing a moving company, we check its federal registration as described on our Scam Protection page. Beyond that check, we do not verify or warrant the accuracy of any pricing information, the availability of services, the quality of workmanship, the adequacy of insurance cover, or the overall performance of any moving company. All discussions, negotiations, contracts, service delivery, payments and resolution of any disputes take place directly and solely between the consumer and the moving company concerned. We exercise no control over, and accept no responsibility or liability for, the content, conduct or outcome of those independent interactions.

The appearance, listing, or availability of any moving company on the Platform does not constitute an endorsement, recommendation, or approval by My Good Movers of the pricing, quality, insurance coverage, or performance of that moving company. Where the Platform displays a status such as “FMCSA registration confirmed” or a similar verification indicator next to a moving company’s listing, that status reflects only the specific check(s) described for that indicator as at the date shown, and is not a broader certification, endorsement, or guarantee of the moving company’s overall compliance, quality, insurance, or performance. Any information displayed on the Platform regarding moving companies is provided by those companies themselves or from publicly available sources, and users are solely responsible for conducting their own due diligence before engaging any service provider.

Moving companies can list for free with a Basic listing, and may buy a Premium subscription, paid add-ons and profile articles, as described in Clause 6 and our Terms for Moving Companies. Paid placements, including Featured Partner spots and Sponsored Ads, are clearly labeled “Ad” and are shown separately from our organic results. Listings that appear on a state directory page because the moving company paid to add that state are also labeled “Ad”. Payment of any kind, including subscription fees, add-on fees and per-lead fees, never changes a moving company’s rating, its reviews, whether it appears as verified, its position in our organic ranking, or the accuracy of the information displayed about it. Payment changes only: (a) paid placements, which are labeled “Ad”; (b) the additional state directory pages on which a moving company appears, which are also labeled “Ad”; and (c) which moving companies receive a consumer’s quote request, as described in Clause 4. Every way we earn money is listed on our How My Good Movers Makes Money page.

Without limiting the foregoing, My Good Movers shall have no responsibility or liability for any loss, damage, delay, theft, mishandling, or deterioration of goods or property that may occur during any relocation, transportation, packing, storage, or related service performed by any moving company or other third party. Any such claims must be directed solely to the moving company or service provider engaged by the consumer.

For the avoidance of doubt, My Good Movers does not act as a transportation broker, freight forwarder, motor carrier, or moving service provider under any applicable transportation or logistics regulations, including those administered by the United States Department of Transportation (USDOT) or the Federal Motor Carrier Safety Administration (FMCSA). The Platform operates solely as an independent online marketplace that facilitates the introduction of consumers to independent moving companies. My Good Movers does not arrange, coordinate, or assume responsibility for the transportation of household goods or other property.

In particular, My Good Movers does not and will not: (i) negotiate, quote, or agree rates or pricing on behalf of any consumer or moving company; (ii) confirm, accept, or issue bookings or reservations for any moving service; (iii) issue, execute, or become party to any contract of carriage, bill of lading, or other transportation agreement between a consumer and a moving company; (iv) take possession of, handle, or assume liability for any goods or property at any point during a relocation; or (v) exercise any operational control over the manner, timing, routing, or execution of any moving service. All such matters are determined exclusively and directly between the consumer and the independent moving company they choose to engage, without any involvement, participation, or oversight by My Good Movers.

The Platform is intended exclusively for use by individuals and entities that are at least 18 years of age. By accessing or using the Platform you represent and warrant that you satisfy this age requirement and that you possess the legal capacity to enter into binding contractual obligations under the laws that apply to you.

Where you are registering or acting on behalf of a moving company, you further represent that you are duly authorized to bind that legal entity to these Terms.

Consumers may submit quote requests and utilize the moving cost calculator, and anyone may write a review, without the need to create an account. The moving cost calculator produces approximate, informational estimates based solely on the details you provide. These estimates are for guidance purposes only and do not constitute binding quotations or offers. The final cost of any moving service is determined exclusively by the independent moving company you choose to engage and may differ depending on the actual inventory, selected services, travel distance, timing and other variables that arise during the booking process. We make no representation or warranty regarding the accuracy, completeness or reliability of any output generated by the calculator.

Any information you submit through quote request forms or other consumer tools must be accurate, current and complete to the best of your knowledge. By submitting such information you confirm that the request is made for genuine relocation purposes.

When you submit a quote request, the details you provide (including your name, contact information and move details) are sent to up to three independent moving companies that have a business relationship with us and serve your route and move size. We choose which moving companies receive your request based on your route, move size and date, their availability, and whether they pay to receive leads from us. Some of these moving companies may be brokers, which arrange your move and hire a carrier to do it; each mover's profile shows whether it is a carrier or a broker. If you request a quote from a mover's ad (a Featured Partner spot or a Sponsored Ad), or contact a mover from its profile, your request goes only to that mover. Other moving companies that serve your route may see your move details (route, move size and date) without your name or contact details. Transmission may happen automatically or after manual review. If you call a phone number shown on the Platform, we may connect your call to a moving company.

On the quote form, you choose how moving companies may contact you: by email, by phone call, by text message, or a combination. The consent wording shown on the form matches the contact methods you choose, and your consent covers only those methods. By submitting the request, you ask us to send your details to those moving companies. If you have opted out of the sale or sharing of your personal information, submitting the form does not by itself cancel your opt-out, as described in Section 8 of our Privacy Policy. If you choose calls or texts and tick the consent box on the form, you give your prior express written consent, signed electronically by ticking the box and submitting the form, to:

the moving companies matched to your request (up to three) and My Good Movers contacting you about your move; and

contact by the methods you selected, which may include telephone (including the use of automated technology or artificial or prerecorded voices where permitted by law), text message and email, at the number and email address you provide, about moving estimates and availability.

The consent box is never ticked in advance. This consent is not a condition of using the Platform or of buying any goods or services. If you do not tick the consent box, you can still request quotes by email only; the moving companies then receive your email address but not your phone number. You can withdraw your consent at any time by any reasonable means, including replying STOP to a text message, telling the caller, or emailing [email protected]. We will record your request and pass it on to the moving companies that received your details promptly, and in any case within one (1) business day. Each moving company is independently responsible for its own compliance with the U.S. Telephone Consumer Protection Act (TCPA) and any equivalent laws that apply to its communications.

Text Messages (SMS Terms)

If you agree to receive text messages, My Good Movers and the moving companies matched to your request may send you text messages about your quote request and move. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or reply HELP for help. You can also visit our Help Center or contact us at [email protected]. Consent to receive texts is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages. We handle your information as described in our Privacy Policy. We do not share your mobile number or your consent to receive text messages with third parties or affiliates for their own marketing or promotional purposes. We share your phone number only with the moving companies matched to your request (up to three), and only so they can respond to it.

Registration and creation of an account are required before a moving company may be listed on the Platform. During the registration process, moving companies must supply accurate and complete business information, including (but not limited to) the company name, business address, FMCSA DOT Number, insurance particulars, types of services offered, geographic service areas, contact details and any other information requested.

A listing goes live once the moving company completes our verification steps, including our check of its FMCSA registration for interstate movers. We may also review any listing manually, before or after it goes live. Once live, a listing stays on the Platform so that consumers can see its reviews; a moving company cannot delete it but may update it, ask us to correct it, or tell us if the company has closed, as described in our Terms for Moving Companies. We reserve the right to request supporting documentation in order to verify credentials and to refuse or remove any listing that does not meet our standards or applicable legal requirements. Once approved, registered moving companies may update and edit their own listings through the account dashboard, provided that all changes remain accurate, current and compliant with these Terms.

Moving companies are required to:

keep all account and listing information accurate, complete and up to date at all times;

comply fully with all applicable licensing, insurance, safety and regulatory obligations in every jurisdiction in which they operate;

maintain and make available to consumers (for example on their own website or upon reasonable request) a privacy policy that clearly explains how they collect, use, disclose and safeguard personal information obtained through leads or in the course of their business; and

process any consumer personal data received through the Platform lawfully and transparently, including the provision of any notices or opt-out mechanisms required by applicable data protection law.

We may recheck a moving company’s federal registration and listing details from time to time, but each moving company remains solely responsible for its ongoing compliance and its own privacy practices.

TCPA Compliance and Indemnification

You acknowledge that leads transmitted to you through the Platform include only the contact methods the consumer agreed to on our form, and that any consent to calls or texts was obtained by My Good Movers at the point of form submission. We will provide the consent record for a lead on request. You agree that, before contacting any consumer, you will make sure that your contact complies with the Telephone Consumer Protection Act (47 U.S.C. § 227) (“TCPA”), the FCC’s implementing regulations, and all applicable state telemarketing and consumer protection laws. You are solely and independently responsible for your own compliance with the TCPA and all equivalent laws in every contact you make with a consumer.

You may contact a consumer whose lead you have received only for the purpose of responding to that consumer’s specific moving inquiry, and only by the contact methods the consumer chose. You may not use lead data for unrelated marketing, resale, aggregation, or any purpose other than responding to that inquiry, as further set out in Clause 8.

You must maintain and honor your own internal Do-Not-Call list. If a consumer asks you to stop contacting them, whether by phone, email, or text, or if we forward an opt-out request to you, you must honor it immediately, and in any case within ten (10) business days of the date the consumer first made the request, whether to you or to us. You must only call or text consumers between 8 a.m. and 9 p.m. in the consumer’s local time (or any shorter hours required by state law), comply with any limits on the number or frequency of calls or texts required by state law, identify yourself and your company on every call, and not contact any number on the National Do-Not-Call Registry unless a valid exemption applies.

You agree to defend, indemnify, and hold harmless My Good Movers, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, damages, losses, fines, penalties, costs, and reasonable legal fees arising out of or related to: (i) any contact you make with a consumer using lead data obtained through the Platform; (ii) your violation of the TCPA, FCC regulations, state telemarketing laws, or any other applicable law or regulation; (iii) any claim by a consumer that your contact was unauthorized, harassing, or in breach of their stated preferences; or (iv) your failure to honor a consumer’s opt-out or revocation of consent. This indemnification obligation survives termination of your account and these Terms.

In the event of a TCPA complaint, regulatory inquiry, or legal proceeding involving lead data transmitted by My Good Movers to you, you agree to cooperate fully and promptly with My Good Movers, including by providing records of all contacts made with the relevant consumer, within five (5) business days of request.

My Good Movers reserves the right, on reasonable notice, to request documentation evidencing your TCPA compliance practices, including your internal Do-Not-Call procedures, consent records, and contact logs relating to leads received through the Platform.

Every moving company that completes our verification steps gets a free Basic listing. Premium is a paid subscription that adds more tools, such as a higher monthly limit for review invitations. Premium subscribers can also buy state add-ons, the Featured Partner program, Sponsored Ads and our Lead Program. Leads from Featured Partner spots and Sponsored Ads go only to the moving company in the ad. We do not charge for impressions or clicks. Every paid program, including how it is billed and canceled, is described in our Terms for Moving Companies, which form part of these Terms. What each plan includes, and its current price, are shown on our Basic vs Premium Subscription page and at the point of purchase.

Free trial. A moving company with a Basic listing can try Premium free for the trial period shown before you start, which is between seven (7) and fifteen (15) days. You must enter a payment card to start the trial. State add-ons cannot be bought during a trial. Before you start, we show you the Premium price and how often you will be billed. You can cancel at any time during the trial from your account dashboard, without contacting support, and you will not be charged. We will email you a reminder before your trial ends. If you do not cancel, your card is charged automatically at the end of the trial and your Premium subscription continues until you cancel it.

Emails to moving companies. We send moving companies service emails about their account, listing, leads, billing and free trial. We may also email them about new features and products. You can unsubscribe from feature and product emails at any time using the link in each email; service emails continue while you have an account.

Featured Partner spots, Sponsored Ads and other paid placements are labeled “Ad” and are shown separately from organic results, as described in Clause 1. A paid placement reflects what you paid for only, and you must not represent it to any consumer as an endorsement, certification, or assessment of your quality, pricing, or performance by My Good Movers.

All payments are processed securely through a third-party payment provider (currently Stripe). We do not store full payment card details. Fixed fees are billed in advance, monthly or for the longer term chosen at checkout (such as yearly), and per-lead fees are charged as described in our Terms for Moving Companies. By purchasing a subscription you authorize recurring charges to the designated payment method until the subscription is canceled in accordance with the cancellation procedure displayed in your account.

Payments processed through the Platform are limited to payments from moving companies to My Good Movers, such as subscription fees, add-on fees and per-lead fees. The Platform is not used to process, and does not process, any payment from a consumer to a moving company; any such payment is arranged and made directly between the consumer and the moving company, outside the Platform.

Leads generated through the Platform are based on information voluntarily submitted by consumers. My Good Movers does not guarantee the accuracy, completeness, seriousness of intent, availability, or conversion potential of any lead transmitted through the Platform. The delivery of a lead constitutes fulfillment of the relevant service regardless of whether the lead results in communication, quotation, or a completed move. Each lead may be delivered to up to three independent moving companies, including you, and you should accordingly expect to be competing with other moving companies for the same consumer inquiry.

Refund and Cancellation Policy

Subscription fees are non-refundable once the applicable billing period has started, except where required by applicable law. Canceling a subscription stops future charges but does not entitle you to a refund or pro-rated reimbursement for the rest of the current billing period. You can cancel at any time in your account dashboard or by emailing [email protected]. Cancellation of a fixed fee takes effect at the end of the current billing period. You can stop new paid leads at any time, with effect from when we receive your request; leads delivered before then remain payable. My Good Movers can also end a paid program immediately, in the cases described in our Terms for Moving Companies.

Requests to review, credit, or adjust specific leads are governed by our Refund & Credit Policy for Moving Companies, which forms part of these Terms. Except where required by applicable law, no refunds or credits will be issued outside the circumstances described in that policy. Confirmed duplicate, erroneous or unauthorised charges will always be corrected in full, as set out in that policy.

Payment Disputes and Chargebacks

We encourage moving companies to contact us directly if they have any questions or concerns about a charge before raising a dispute with their payment provider. This does not remove your right to dispute a charge with your payment provider. If a chargeback, dispute or reversal is initiated through your payment provider:

responsibility for the disputed amount follows the outcome of the dispute, these Terms, applicable law and the payment provider’s rules. If the charge is found to be valid, you remain responsible for the amount and agree to reimburse us for reasonable fees we incur as a direct result of the dispute (including chargeback fees imposed by the payment processor), where the law allows. If the dispute is decided in your favour or we find the charge was wrong, you owe neither the amount nor those fees; and

we may submit evidence to the payment provider to contest the dispute in accordance with applicable rules (representment) and may seek reimbursement of any amounts we are required to refund or any additional costs we incur.

We aim to resolve billing queries promptly and fairly through direct communication. Repeated or unfounded disputes may be treated as a breach of these Terms and may lead to review of your account status.

Anyone who has hired, booked or paid a deposit to a moving company may review it. Moving companies may invite their customers to review them from their dashboard; these reviews show an “Invited” label. We may also invite users who requested quotes through us and hired a moving company; reviews from our invitations, and reviews where the reviewer shows us proof of the move, show a “Verified” label. Every invitation must go to customers in the same way, whether or not they are expected to be satisfied. All reviews go through our automated and manual checks, described in our Reviews Methodology. By submitting a review or any other content you grant us a perpetual, worldwide, non-exclusive, royalty-free license to publish, display, reproduce, distribute and (for formatting purposes only) modify that content on the Platform and in related promotional materials.

You remain solely responsible for ensuring that any content you submit is accurate, lawful and does not infringe the rights of any third party. Reviews are the opinions of the people who write them, and we do not guarantee their accuracy. Moving companies may dispute a published review through their account dashboard if they believe it breaches these Terms or our guidelines. We review each dispute and may ask the reviewer for proof of the move. If a review is genuine, it stays published and the moving company may reply publicly. We may edit a review only to remove private information, and we remove reviews only where they breach these Terms or applicable law.

We handle claims of copyright infringement as described in Clause 13.

Abusive, Misleading or Bad-Faith Reviews and Content

Without limiting the generality of the foregoing, users (including both consumers and moving companies) must not submit, publish or attempt to publish any review or content that is false, misleading, deceptive, deliberately harmful, submitted in bad faith, or intended to unfairly damage the reputation of any moving company, competitor, or the Platform. This includes reviews created using fake identities, fake email accounts (Gmail or any other provider), multiple accounts, multiple IP addresses, automated tools, or any other manipulated systems.

In particular, moving companies must not:

post or procure the posting of negative reviews about competitors;

submit reviews about their own services under false identities;

incentivize, manipulate or otherwise influence reviews in a misleading manner;

use multiple accounts, IP addresses, fake emails, or automated systems to manipulate reviews; or

engage in any practice intended to distort the integrity of the review system.

The submission of such content, including reviews that are not based on a genuine experience with the moving company, shall constitute a material breach of these Terms.

We reserve the right, at our sole discretion, to:

Remove or refuse to publish any such content, or edit it to remove private information.

Flag, suspend or restrict access to the Platform.

Stop the user from posting further reviews or, for a moving company, permanently terminate its account in accordance with Clause 9.

Reviewers do not have accounts. Repeated or persistent violations of this section by a reviewer shall result in that person being stopped from posting new reviews. Repeated or persistent violations by a moving company shall result in permanent termination of its account. Where a moving company’s account is flagged/suspended, reinstatement shall be at our sole discretion. We may impose reasonable conditions for reactivation. Where the account belongs to a moving company, these may include payment of a reasonable administrative or reinstatement fee, to the extent permitted by applicable law. We never charge consumers or reviewers a fee to post reviews again, and no fee can remove a review or a public warning.

FTC Compliance — Reviews and Endorsements

In accordance with the FTC’s Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465), the FTC’s Guides Concerning the Use of Endorsements and Testimonials (16 C.F.R. Part 255) and the Consumer Review Fairness Act (15 U.S.C. § 45b), My Good Movers operates its review system on the following basis:

We do not suppress, edit, or remove reviews because they are negative or unfavorable to a listed moving company. We do not pay or reward reviewers for reviews, we do not ask only satisfied users for reviews, and we do not permit moving companies to do so either.

By submitting a review, you confirm that:

the review reflects your genuine, firsthand experience with the moving company concerned;

you have not received any payment, discount, gift, or other benefit in exchange for submitting the review, or if you have, you disclose this clearly within the review itself;

you have no undisclosed material connection to the moving company you are reviewing; and

the review does not disclose information that you are legally required to keep confidential, such as information protected by a court order.

We reserve the right to label, add context to, or remove reviews that we reasonably believe violate these requirements or applicable FTC guidance, but we will not remove a review solely on the basis that it reflects a negative consumer experience.

Moving companies are expressly prohibited from requiring consumers — whether as a condition of service, settlement, or otherwise — to remove, retract, or refrain from submitting an honest review. Any such requirement is void and unenforceable under the Consumer Review Fairness Act. Moving companies found to have engaged in such conduct will be subject to immediate account suspension and termination under Clause 9.

The Platform is provided solely for lawful, authorized use in connection with genuine relocation inquiries and legitimate moving-company operations. Any conduct that undermines the integrity, security or proper functioning of the Platform, harms other users, or breaches these Terms is strictly prohibited.

You must not:

submit or transmit false, inaccurate, misleading, incomplete or fraudulent information during registration, quote submissions, reviews or any other interaction;

violate any applicable local, state, national or international law, regulation, court order or third-party right (including intellectual property, privacy or consumer protection rights);

upload, post, transmit, store or otherwise make available content that is unlawful, defamatory, libellous, harassing, threatening, abusive, obscene, pornographic, invasive of privacy, hateful, discriminatory or otherwise objectionable;

attempt to gain unauthorized access to any portion of the Platform, any user account or any related systems, servers, databases or networks, including by hacking, password mining or other illicit means;

interfere with, disrupt, overburden or impair the operation of the Platform or the experience of other users, including by transmitting viruses, worms, Trojan horses, malware, spyware or any other harmful code or technology;

use any automated system (including robots, spiders, scrapers or similar devices) to access, monitor, copy or extract data from the Platform without our prior express written permission;

circumvent, disable or interfere with security features of the Platform or features that enforce limitations on use or prevent unauthorized copying or distribution of content;

circumvent, avoid or attempt to avoid any subscription fees, payment obligations, access restrictions or other Platform controls;

use the Platform or any leads, contact information or data obtained through it for purposes unrelated to legitimate moving-service inquiries or operations, including resale of leads, spam, unsolicited marketing, phishing or any form of harassment;

store, compile, harvest, export, resell, redistribute, or otherwise commercially exploit any leads, contact information, or consumer data obtained through the Platform outside the legitimate purpose of responding to a specific relocation inquiry. for example, leads may not be aggregated into databases, used for unrelated marketing campaigns, or sold to third parties;

sell, assign, sublicense, transfer, share, distribute or otherwise make available any lead or related information to any third party, including (without limitation) affiliates, subcontractors, brokers, partner networks or other service providers, except with our prior express written consent;

use any lead or associated data for resale, lead generation, aggregation, or any purpose unrelated to the specific consumer inquiry to which the lead relates;

retain or reuse lead information beyond the period reasonably necessary to respond to the inquiry and any directly related follow-up communications;

impersonate any person or entity, falsely claim affiliation with any person or entity, or use another user’s account without authorization; or

engage in any other activity that we reasonably determine is harmful to the Platform, our business interests or other users.

Without limiting the foregoing, any unauthorized transfer, resale, disclosure or misuse of leads or associated data shall constitute a material breach of these Terms. Depending on the nature and severity of the breach, we may respond with a warning, restriction of further lead delivery, suspension, or termination of access to the Platform, and forfeiture of any fees paid, without refund, and we are not obliged to apply these steps in sequence where the breach is serious. You must permanently delete or destroy all lead data and associated consumer information in your possession upon closure of your account, whether closed by you or by us, save to the extent retention of specific records is required by applicable law. Independently of the foregoing, you must not retain lead data or associated consumer information for longer than is reasonably necessary to respond to the specific inquiry and any directly related follow-up (or any shorter period required by applicable law), and you must delete or permanently anonymize such data promptly upon request — whether the request is made to you directly by the consumer or is forwarded to you by us on the consumer’s behalf — save to the extent a specific record is subject to a legally required retention period as described above. We reserve the right to investigate suspected violations and to take any action we consider appropriate, including reporting to law enforcement where applicable.

We may, at our sole discretion and without prior notice or liability, temporarily suspend, restrict or permanently terminate your access to all or any part of the Platform (including your account if applicable) at any time for any reason, including (without limitation):

actual or suspected breach or violation of these Terms;

non-payment, disputed payment, chargeback or reversal of any fee;

fraudulent, abusive, unlawful or harmful activity;

security risks, technical issues or potential harm to the Platform or other users;

compliance with legal or regulatory obligations; the expiry, suspension, lapse, or our inability to confirm your licensing, registration, or insurance coverage (in which case we may restrict or stop sending you further leads without suspending your entire account); or

any other conduct that we reasonably believe is inconsistent with the intended use of the Platform or detrimental to our interests or those of other users.

Upon suspension or termination:

your right to access and use the Platform (or affected portions) ceases immediately;

any active listings, pending leads, account features or user content may be removed, disabled or made inaccessible;

you remain fully liable for all fees, charges and obligations accrued prior to the effective date of suspension or termination; and

any prepaid subscription or lead fees are non-refundable and will not be prorated, except as set out in our Refund & Credit Policy for Moving Companies (including the correction of duplicate, erroneous or unauthorised charges) or where required by applicable law.

Where we take action against a moving company’s account or listing, we will usually tell the moving company why, unless doing so would be unlawful or would compromise an investigation. Moving companies can appeal a decision as described on our Action We Take page.

All elements of the Platform, including (without limitation) text, graphics, images, logos, software, databases, code, designs, layouts, interfaces, trademarks, service marks and other materials and content (collectively, “Platform Content”), are owned by us, our licensors or other third parties and are protected by copyright, trademark, patent, trade secret and other intellectual property laws in the United Kingdom, the United States and internationally.

Subject to your compliance with these Terms and for the duration of authorized use, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform and Platform Content solely for:

(in the case of consumers) your personal, non-commercial purposes related to relocation inquiries; or

(in the case of moving companies) the legitimate operation of your registered business in responding to leads and managing your account as contemplated by these Terms.

You must not (and must not authorize or permit any third party to):

copy, reproduce, modify, adapt, translate, create derivative works from, distribute, publicly display, publicly perform or commercially exploit any Platform Content;

reverse engineer, decompile, disassemble or attempt to derive the source code of any software comprising or underlying the Platform;

remove, obscure or alter any copyright notice, trademark or other proprietary rights notice or legend;

frame, mirror or use framing techniques to enclose any Platform Content without our express written consent; or

use any Platform Content for any purpose not expressly authorized in these Terms.

Any unauthorized use terminates the license granted herein immediately. We reserve all rights not expressly granted.

Feedback, suggestions, ideas or other input you voluntarily provide regarding the Platform or its features may be used, modified or incorporated by us without restriction or obligation to compensate you.

Disclaimers

The Platform and all content on it, including moving company information, ratings, reviews, cost estimates and calculator results, are provided “as is” and “as available”, for general information only. To the maximum extent permitted by law, we make no warranties of any kind, whether express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose or non-infringement. In particular:

My Good Movers is not a moving company, broker or carrier and does not perform, arrange or guarantee any move;

a moving company’s listing, rating or verification status is not an endorsement, recommendation or guarantee of its prices, insurance or work;

cost estimates and calculator results are not binding quotes. Only a moving company can give you a quote;

reviews are the personal opinions of the people who write them; and

you should check a moving company yourself, including its registration on the FMCSA website, before you book.

Nothing in these Terms limits any rights you have as a consumer that cannot be limited by law.

Indemnification

You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, agents, contractors, licensors and suppliers from and against any and all claims, demands, actions, liabilities, damages, losses, costs, expenses and reasonable attorneys’ fees arising out of or relating to:

your breach or alleged breach of these Terms or any representation, warranty or covenant herein;

your violation of any applicable law, regulation or third-party right (including intellectual property, privacy or consumer protection rights);

any content, information or material you submit, post, transmit or make available on or through the Platform;

(in the case of moving companies) any services you provide or fail to provide to consumers, including disputes, complaints, regulatory non-compliance, licensing or insurance issues, data-handling practices or claims arising from your operations;

your misuse of the Platform, any leads, contact information or consumer data obtained through it; or

your negligence, fraud, wilful misconduct or intentional acts or omissions.

If you are a consumer using the Platform solely for personal, non-commercial relocation purposes, this indemnity applies to you only to the extent allowed by the Consumer Liability Cap below and by applicable law.

We reserve the right, at our expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defence of such claims.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall we, our affiliates, officers, directors, employees, agents, contractors, licensors or suppliers be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including (without limitation) damages for loss of profits, revenue, business, anticipated savings, data, goodwill, business interruption or other intangible losses, arising out of or in any way related to:

your access to, use of, or inability to use the Platform or any linked services;

the conduct, acts, omissions, services, performance or failure to perform of any moving company or other third party;

unauthorized access to or use of your account, transmissions or data;

any bugs, viruses, malware or harmful code transmitted through or to the Platform;

any errors, inaccuracies or omissions in Platform Content or calculator outputs; or

any other matter relating to the Platform, leads or interactions facilitated thereby,

whether based on contract, tort (including negligence), strict liability, statute or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims, losses or damages arising out of or relating to these Terms, the Platform or your use thereof shall not exceed the greater of (a) the total amount of subscription fees or lead fees (if any) actually paid by you to us during the three (3) month period immediately preceding the date on which the claim first arose, or (b) one hundred US dollars (US $100).

The limitations in this section apply regardless of the form of action and to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of certain damages or liability, so some or all of the above may not apply to you; in such cases our liability is limited to the greatest extent permitted by law.

Consumer Liability Cap

Notwithstanding any other provision of these Terms, if you are a consumer using the Platform solely for personal, non-commercial relocation purposes, your maximum aggregate liability to My Good Movers arising out of or relating to your use of the Platform — including any claims for breach of these Terms, misuse of Platform features, or submission of inaccurate information — shall not exceed zero US dollars ($0), except in cases of:

fraud or fraudulent misrepresentation;

deliberate or malicious submission of false reviews or content intended to cause harm to a third party; or

breach of any intellectual property obligation under Clause 10.

This cap reflects the fact that consumers access the Platform free of charge for the sole purpose of obtaining moving quotes, and it is not the intention of these Terms to expose individual consumers to financial liability for ordinary use of a free consumer-facing service. For the avoidance of doubt, this clause does not limit the liability of moving companies, which are commercial entities operating under separate subscription and lead agreements with My Good Movers.

These Terms and any dispute, claim, or controversy arising out of or relating to them (including their formation, validity, breach, termination or interpretation) shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-laws principles.

Arbitration Agreement

Except as expressly provided below, any dispute, claim or controversy arising out of or relating to these Terms, the Platform, or the relationship between you and My Good Movers shall be resolved exclusively by final and binding arbitration administered by the London Court of International Arbitration (LCIA) in accordance with the LCIA Arbitration Rules in force at the time the arbitration is commenced.

The seat of arbitration shall be London, England. The language of the arbitration shall be English. Unless otherwise determined by the LCIA, the arbitration shall be conducted by a single arbitrator.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

Small Claims Court Exception

Notwithstanding the foregoing arbitration requirement, either party may bring an individual claim in a court of competent jurisdiction where the claim qualifies for resolution through a small claims or equivalent simplified court procedure, provided that the claim is brought solely on an individual basis.

No Class Actions

All disputes shall be resolved on an individual basis only. To the fullest extent permitted by law, you and My Good Movers agree that any arbitration or court proceeding shall not be conducted as a class action, collective action, representative action, or private attorney general action. The arbitrator or court shall not have authority to consolidate claims of multiple parties or otherwise preside over any form of representative or class proceeding.

Injunctive Relief

Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or other rights where immediate relief is necessary.

Consumer Opt-Out Right

If you are a consumer using the Platform for personal purposes, and you are located outside the United States, you may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms (for example, when you first submit a quote request or review). The notice must include your name, the email address associated with your use of the Platform, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect any other provisions of these Terms.

If you are a consumer located outside the United States, nothing in this Clause 12 takes away the protection of the mandatory consumer laws of the country where you live, or any right those laws give you to bring a claim in the courts of that country. In particular, if you are a consumer in the United Kingdom, you are not required to arbitrate a claim that, under the Arbitration Act 1996 and related regulations, cannot be made subject to a binding pre-dispute arbitration agreement (currently claims of £5,000 or less), and you may bring that claim in the courts of the part of the United Kingdom where you live.

Notwithstanding the foregoing, if you are a consumer located in the United States accessing or using the Platform for personal, non-commercial purposes, the following terms apply to you in place of the LCIA arbitration provisions above:

(a) Your use of the Platform and any dispute arising from it shall be governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except that the Federal Arbitration Act (9 U.S.C. § 1 et seq.) shall govern the interpretation and enforcement of this arbitration agreement.

(b) Any dispute, claim or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English. For claims under $10,000, the arbitration may be conducted by telephone, videoconference, or document submission at your election. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

(c) AAA filing, administrative and arbitrator fees shall be allocated in accordance with the AAA Consumer Arbitration Rules. We will pay any fees we are required to pay under those rules.

(d) All disputes shall be resolved on an individual basis. You and My Good Movers agree that neither party may bring a claim as a plaintiff or class member in any class, consolidated, or representative proceeding.

(e) Either party may bring an individual claim in a small claims court of competent jurisdiction in lieu of arbitration, provided the claim qualifies and remains on an individual basis.

(f) You may opt out of this arbitration agreement within 30 days of first accepting these Terms (for example, when you first submit a quote request or review) by sending written notice to [email protected], including your name, email address, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.

My Good Movers respects the intellectual property rights of others and expects users of the Platform to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), we have designated a registered DMCA agent to receive notifications of claimed copyright infringement.

Designated DMCA Agent:

Legal & Compliance Officer,
Marketing Monkeys Ltd
Address: 149 Windsor Avenue,
Cheam, Sutton, England, SM3 9RY
Phone: [DMCA AGENT PHONE NUMBER]
Email: [email protected]

To Submit a Takedown Notice:

If you believe that content on the Platform infringes your copyright, please send a written notice to our DMCA agent containing all of the following:

a physical or electronic signature of the person authorized to act on behalf of the copyright owner;

identification of the copyrighted work claimed to have been infringed (or, if multiple works are covered, a representative list);

identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it on the Platform (including the relevant URL);

your contact information, including name, address, telephone number, and email address;

a statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or applicable law; and

a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Incomplete notices will not be processed. We will respond to valid notices promptly and will remove or disable access to the allegedly infringing material pending investigation.

Counter-Notice Procedure:

If you believe that material was removed or disabled as a result of mistake or misidentification, you may submit a counter-notice to our DMCA agent containing:

your physical or electronic signature;

identification of the material that was removed and the location where it appeared before removal;

a statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification;

your name, address, and telephone number; and

a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, any judicial district in which My Good Movers may be found), and that you will accept service of process from the person who submitted the original takedown notice.

Upon receipt of a valid counter-notice, we will forward it to the original complainant and may restore the material no sooner than ten (10) and no later than fourteen (14) business days following receipt of the counter-notice, unless the original complainant provides notice that it has filed a court action seeking to restrain the alleged infringement.

We will stop users who are determined to be repeat infringers from posting content, and terminate their accounts where they have one, in appropriate circumstances, in accordance with our obligations under the DMCA.

Entire Agreement

These Terms, together with the Privacy Policy, the Refund & Credit Policy for Moving Companies, our Terms for Moving Companies, our Guidelines for Reviewers, our Guidelines for Moving Companies, our Action We Take page and any additional rules, policies or guidelines referenced herein (including any plan-specific terms displayed at purchase), constitute the entire agreement between you and us concerning the Platform and supersede all prior or contemporaneous understandings, agreements, representations, warranties or communications, whether written or oral.

Severability

If any provision (or part of a provision) of these Terms is held to be invalid, illegal, void or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision (or part) shall be deemed modified to the minimum extent necessary to render it valid and enforceable. If modification is not possible, the invalid provision shall be severed, and the remaining provisions shall continue in full force and effect.

No Waiver

Our failure or delay in exercising or enforcing any right, power or remedy under these Terms shall not operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise. Any waiver must be in writing and signed by an authorized representative of ours to be effective. A waiver in one instance does not constitute a waiver of any other or future breach.

Assignment

We may freely assign, transfer or subcontract these Terms, in whole or in part, to any affiliate or successor in interest (including in connection with a merger, acquisition, reorganization or sale of assets) without your consent or notice. You may not assign, transfer or sublicense these Terms or any rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is null and void.

No Third-Party Beneficiaries

These Terms are entered into solely for the benefit of you and us and our respective successors and permitted assigns. Nothing herein is intended to, or shall be construed to, confer any rights, benefits or remedies upon any person or entity that is not a party to these Terms.

Notices

We may provide notices to you by email to the address associated with your account, by posting on the Platform (including through dashboard notifications), or by other reasonable electronic means. Notices sent by us are deemed received upon transmission (for email) or posting (for Platform notices). Notices to us must be in writing and sent via the contact form on the Platform or [email protected] or the registered office address for other matters. Notices are deemed received upon actual receipt if sent by email or post.

Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including (without limitation) acts of God, natural disasters, war, terrorism, riots, civil unrest, embargoes, government actions, pandemics, epidemics, strikes, lockouts, shortages of labor, materials, fuel or transportation, or failures of third-party telecommunications or internet providers. The affected party shall promptly notify the other and use commercially reasonable efforts to mitigate the impact.

We want everyone to be able to use the Platform. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and we review the Platform regularly to improve accessibility.

If you have difficulty using any part of the Platform, or need information in a different format, please contact us at [email protected] and we will do our best to help. Please tell us the page and the problem you had.

We reserve the right to modify these Terms at any time at our sole discretion. When changes are made, we will update the “Last Updated” date at the top of this page. For material changes — including changes to fees, payment obligations, dispute resolution, or user rights — we will provide at least fourteen (14) days’ prior notice by email to the address associated with your account or by a prominent notice on the Platform. Your continued access to or use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Platform and, if applicable, cancel your subscription before the effective date of the changes.

A change to Clause 12 will not apply to any dispute of which we had notice before the change took effect.

All questions or concerns regarding these Terms should be directed to [email protected] or through the contact form on the Platform.