Metro Hop Relocation LLC

The team's tempo was consistent from the start to the finish. By being very careful with my delicate possessions and swift with larger pieces of furniture, they ensured ... Read More The team's tempo was consistent from the start to the finish. By being very careful with my delicate possessions and swift with larger pieces of furniture, they ensured that everything arrived undamaged and in its designated spot.

Thanks to this company, moving across town was easy as pie. They were very careful with my artwork and other fragile items, taking their time and being thorough. There ... Read More Thanks to this company, moving across town was easy as pie. They were very careful with my artwork and other fragile items, taking their time and being thorough. There has never been an easier time to relocate. Many thanks to all of you!

The three-story townhouse contained excessive items yet the movers completed their work flawlessly. All items from my leather sectional to the sensitive china collection ... Read More The three-story townhouse contained excessive items yet the movers completed their work flawlessly. All items from my leather sectional to the sensitive china collection received expert handling.

The staff handled my unique furniture pieces smoothly during our move out of the duplex. The team finished their work by leaving both the space completely clean while dam ... Read More The staff handled my unique furniture pieces smoothly during our move out of the duplex. The team finished their work by leaving both the space completely clean while damaging no items during the process.

Had a 5-star experience with this company’s movers! They helped us pack last-minute items we hadn’t gotten to, gave us updates throughout the move, and even brought e ... Read More Had a 5-star experience with this company’s movers! They helped us pack last-minute items we hadn’t gotten to, gave us updates throughout the move, and even brought extra boxes when we ran out and didn’t even charge us more for it. We were able to have a smooth transition all thanks to them!

I had an excellent experience with this moving company for a large cross-town move. They arrived organized and ready to go. They disassembled and reassembled my large fur ... Read More I had an excellent experience with this moving company for a large cross-town move. They arrived organized and ready to go. They disassembled and reassembled my large furniture at the new house without hesitation. They assisted me in packing my fragile vases and glasses. They used corner guards to protect my walls and belongings. I’m beyond impressed with their work!

David and Kevin were very professional! Very fast, excellent job! Great communication. They took good care of my furniture and wrapped everything neatly. No damage. I wou ... Read More David and Kevin were very professional! Very fast, excellent job! Great communication. They took good care of my furniture and wrapped everything neatly. No damage. I would recommend them.

The remarkable team covered the edges of my TV console, leather chair, and other furniture with large blankets. Although moving my sofa out the door was difficult, they c ... Read More The remarkable team covered the edges of my TV console, leather chair, and other furniture with large blankets. Although moving my sofa out the door was difficult, they completed it without damage.

Moving a home office with tons of cables and fragile electronics felt overwhelming, but this company’s movers were up to the task. They carefully labeled and packed eac ... Read More Moving a home office with tons of cables and fragile electronics felt overwhelming, but this company’s movers were up to the task. They carefully labeled and packed each device, so I didn’t lose track of anything. At the new house, they helped set up the desk and made sure my computer was plugged in and operational as well. Their attention to detail was beyond what I expected and I definitely recommend them!

If I could give Metro Hop Relocation and ProSmart Moving & Storage negative stars, I would. What I experienced was predatory, dishonest, and emotionally draining — and ... Read More If I could give Metro Hop Relocation and ProSmart Moving & Storage negative stars, I would. What I experienced was predatory, dishonest, and emotionally draining — and I’m sharing it here in full so no one else goes through what I did. A month and a half before my move from Vista, CA to Eugene, OR, I had planned to use PODS (a great company, just bad timing). That’s when I was contacted by Metro Hop Relocation. They seemed professional at first. A rep called and asked me to list every single item in my home that couldn’t fit into a small or medium box. I spent real time walking through everything with them — no shortcuts, no missed items. I did my part. Based on that inventory, they quoted me $3,400, which was about $300 cheaper than PODS. It felt like a good deal. I signed the contract and paid $1,500 upfront. But the contract only listed a few of the big items — and not everything I gave them — which I assumed was normal. A few days before the move, a second rep called and had me repeat the process — same itemized breakdown, same detailed list. Then came the bait-and-switch. I was told I’d actually need to pay an additional $2,600 because the original estimate didn’t cover enough “cubic footage.” I was shocked. I’d given them everything — twice. But they wouldn’t budge. So to avoid being forced to pay more, I started selling off my own furniture and large items just to stay within their original quote. I lost money, I lost time, and I lost things I actually needed — all because of their shady business model. On move day, a crew showed up looking nothing like professionals. They were aggressive, intimidating, and immediately repeated the same script: “This won’t fit. You’re gonna need more space.” This was now the third time they tried to get more money out of me. One mover even told me flat-out: “If it were up to me, I’d take your stuff off the truck right now and leave. You’d eat the deposit.” That’s the level of professionalism I got. I was being bullied by the people who were supposed to help me. The only reason the move happened at all was because of Curtis, a manager I was put in touch with — from a different company, ProSmart Moving & Storage. He offered me a “discount” to stop the madness. At the time I thought he was helping, but I now realize he’s just part of the same machine. He got me just far enough to stop complaining and then disappeared when it really mattered. When my things arrived in Eugene, I was devastated. Over $1,200 in damages. My dining table? Broken. Work desk? Smashed. Picture frames? Shattered. Stainless steel trash can? Dented and ruined. The only reason I had documentation is because the local delivery crew (different people) felt so bad for me, they helped me take photos before unpacking. They told me they’d seen this happen many times before. I followed the claims process exactly. I submitted photos, receipts, itemized lists, everything. They sent me to a claims department with the wrong mailing address and a deliberately complicated process. But I did it all. Then they told me it would take 4 to 9 months to review the claim. Not pay it. Just review it. I went back to Curtis from ProSmart. Told him what was happening. He promised he’d “talk to his team” and “see if they could get me reimbursed sooner.” He ghosted me. Just like the rest of them. I’ve since looked up both companies online and found review after review after review of the same exact scam: bait-and-switch pricing, surprise charges, damaged goods, and months of silence. The system is designed to take your money, destroy your belongings, and leave you with no recourse. So I’m here now, putting this everywhere. Yelp. Google. Reddit. BBB. FMCSA. Trustpilot. I won’t stop until others are warned. If you’re considering using Metro Hop Relocation or ProSmart Moving & Storage, DON’T. There are better companies out there. And even if they cost a little more, you won’t be treated like a sucker.