Metro Hop Relocation LLC

You have to go over ALL the fine print with a magnifying glass. The day before, literally less than 24 hours, they called me to confirm, I went over my list and they trie ... Read More You have to go over ALL the fine print with a magnifying glass. The day before, literally less than 24 hours, they called me to confirm, I went over my list and they tried to over double my estimate. The list was wrong they had sent, even had furniture I didn't own. It was horrible. I had walked the apartment, naming things one by one on the original call, and it was wrong. When I first contacted them, I told them they were out of my price range, then came the "but wait..." and they had lowered it to meet what I could pay and then walked me through signing everything on the same call. He was sooooo nice. I actually thanked him over and over and told him how grateful I was to find someone who would help my daughter and I, even prayed for him. He was a con artist. I was a desperate single mom with a daughter living where I knew no one to help me and was crying because I couldn't get movers - he pretended to be compassionate and helpful. Then they doubled my estimate, KNEW I couldn't pay it, and then kept my deposit of over $1,100. I had to find a Uhaul with a car tow,on less than a 12 hour timeline to get out of the apartment we were in and not pay another months rent, hire private help through UHaul, and drive the whole thing multiple states away. It was a nightmare I am still paying for. They knew they had me in a corner. I talked to Customer Service who was the rudest and cold hearted person I have talked to - ZERO help. I asked them to check the recording of my call and they would see what the guy did and how I had detailed my list, etc. THEY DON'T RECORD THEIR CALLS, not even the Customer Service ones. So, you have no proof of their shady practices. Who doesn't record calls now days? People trying to hide something. You cannot take them at their word. It was a disaster, and it continues to be as I try and pay off this debt for them doing nothing except scam a single mom pastor.

You have to go over ALL the fine print with a magnifying glass. The day before, literally less than 24 hours, they called me to confirm, I went over my list and they tri ... Read More You have to go over ALL the fine print with a magnifying glass. The day before, literally less than 24 hours, they called me to confirm, I went over my list and they tried to over double my estimate. The list was wrong they had sent, even had furniture I didn't own. It was horrible. I had walked the apartment, naming things one by one on the original call, and it was wrong. They had lowered it to meet what I could pay on the original call and then walked me through signing everything on the same call. He was sooooo nice. He was a con artist. I was a desperate single mom with a daughter living where I knew no one to help me and was crying because I couldn't get movers - he pretended to be compassionate and helpful. Then they doubled my estimate, KNEW I couldn't pay it, and then kept my deposit of over $1,100. I had to find a Uhaul with a car tow, hire private help through UHaul, and drive the whole thing multiple states away. It was a nightmare I am still paying for. I talked to Customer Service who was the rudest and cold hearted person I have talked to - ZERO help. I asked them to check the recording of my call and they would see what the guy did and how I had detailed my list, etc. THEY DON'T RECORD THEIR CALLS, not even the Customer Service ones. So, you have no proof of their shady practices. Who doesn't record calls now days? People trying to hide something. You cannot take them at their word. It was a disaster, and it continues to be as I try and pay off this debt for them doing nothing except scam a single mom pastor.

It's only been a few days since the move, but already I can say that Andrew and I had a wonderful time working together on the set. The trip went smoothly, and I couldn't ... Read More It's only been a few days since the move, but already I can say that Andrew and I had a wonderful time working together on the set. The trip went smoothly, and I couldn't be more grateful to you and your team for all of your assistance

Carl and his crew did an excellent job with today's relocation. As they systematically moved our possessions, James deftly guided the crew as they reversed uphill on a na ... Read More Carl and his crew did an excellent job with today's relocation. As they systematically moved our possessions, James deftly guided the crew as they reversed uphill on a narrow, dead-end street.

On time service was provided to both tables, and the service overall was top-notch. My husband and I will hire this company if we ever have to transport heavy things. Tha ... Read More On time service was provided to both tables, and the service overall was top-notch. My husband and I will hire this company if we ever have to transport heavy things. Thank you so much.

The team's timely, professional service and clear lines of communication made working with John and his colleagues a delight. They took great care with our furniture and ... Read More The team's timely, professional service and clear lines of communication made working with John and his colleagues a delight. They took great care with our furniture and possessions and did everything they could to make our move as stress-free as possible. In the future, if anybody I know needs the services of a reliable and skilled moving company, I will strongly recommend Metro Hop Relocation LLC.

Metro Hop Relocation LLC exceeded my expectations from the very first contact. They were flexible with dates and hours, and it was reassuring that they called a week befo ... Read More Metro Hop Relocation LLC exceeded my expectations from the very first contact. They were flexible with dates and hours, and it was reassuring that they called a week before the move to double-check that everything was set up as planned. They showed up promptly on the day of the move and got to work right away. I'll confess that their warmth stands out to me, and I strongly suggest that others use Metro Hop Relocation LLC.

I still recommend Metro Hop Relocation LLC. They arrived quickly, were careful, and did the job well. They were really polite and helpful, and they respected my schedule ... Read More I still recommend Metro Hop Relocation LLC. They arrived quickly, were careful, and did the job well. They were really polite and helpful, and they respected my schedule and money constraints. I'm pleased I made the decision to work with them since I was quite satisfied with the results.

When it started to rain and snow on moving day, James and his crew kept plugging away no matter how miserable I felt. We are really pleased with the service they provided ... Read More When it started to rain and snow on moving day, James and his crew kept plugging away no matter how miserable I felt. We are really pleased with the service they provided, and we will be sure to speak their praises to anybody who would listen.

The moving crew was punctual and worked tirelessly. They disassembled and reassembled my furniture expertly, which saved me a lot of time. There are no issues with missin ... Read More The moving crew was punctual and worked tirelessly. They disassembled and reassembled my furniture expertly, which saved me a lot of time. There are no issues with missing items or broken stuff. I'm a happy customer!