Menards Moving & Storage

I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start ... Read More I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start off with a 3 star only because Nate really fought for my business which I really appreciated. The price was not as high as other moving companies. On 8/12/24 I ordered and paid for a move from FL to TX with an expected pick up for 08/17 - 08/18 and I paid extra for expedited delivery for 08/20. On 8/16 I had to call the company to see if a date had been confirmed since I had not heard from anyone. I was then told my pick up will be 08/18 between 10 am - 1 pm. So now I wait to see what happens. I’ll be back on 08/18 for an update. Update: On 8/18, which was the loading day, the movers arrived within the given time frame. However, they showed up in a 26ft U-Haul instead of a proper moving company truck. The issue started when they mentioned that the estimated 602 cubic ft that I had paid for was not enough to accommodate all the items listed on my price sheet. I was quite upset as I believe it is the responsibility of Menards to provide an accurate estimate, either by sending someone to assess the items or by conducting a virtual tour, similar to other moving companies I have contacted. As a result, my initial price of $3,333.34 skyrocketed to $6,555, as I was informed that I only paid for 1/4 of the truck and that the estimate was off by 250 cubic ft. The movers packed the truck in a way that seemed like they were trying to maximize the space to get more money out of me. I was unable to reach customer service despite calling them three times, and the same goes for Nate, whom I also called three times. Furthermore, I was not informed by Menards about additional charges for heavy lifting. After disputing the situation, the movers attempted to backtrack after I confronted them about the extra $3,200. Eventually, they reduced the additional charge to $868 after I spoke with someone named Phillip at Menards, who confirmed that the amount was not correct. While I cannot entirely blame Menards for this mishap, I believe that they share some responsibility, especially if the moving company, Sunshine National Movers, frequently works with them. I will complete my overall review on the delivery date, 8/20, to see if the shipment arrives on time, given that I paid extra for expedited delivery.

If I could give ZERO STARS, I would! DO NOT GO WITH THIS COMPANY. They take your stuff and you will NEVER see it again! My daughter has been going on a month without her ... Read More If I could give ZERO STARS, I would! DO NOT GO WITH THIS COMPANY. They take your stuff and you will NEVER see it again! My daughter has been going on a month without her stuff! This is a scam! DON'T do it! And, they promise you one price, and you give the deposit; when they pick up, it is doubled! SCAM! SCAM! SCAM! JUST DON'T! RESPONSE TO OWNERS RESPONSE: I AM THE ONE WHO PAID! And I am still being ripped off by you! As I am certain, IF HER STUFF EVEN SHOWS UP, YOUR COMPANY WILL TRIPLE THE DOLLAR AMOUNT AGAIN! Additionally, I did not mention my daughter in this review, so responding like you know who you're talking about is a joke! YOU ARE A SCAMMER! That is FACT, AND YOU KNOW IT. All the other negative reviews prove it! Additionally, you take ZERO RESPONSIBILITY in any of your responses! You just act like the "victim". If you were legit, you would care about happy customers and take honor in your business, which you don't! All you care about is who you can scam and manipulate! Hurting hard working people. I am not sure how you are still in business without criminal charges.

The communication from start to finish for my move from FL to GA was excellent. I received timely updates about the moving schedule and notifications about any changes. T ... Read More The communication from start to finish for my move from FL to GA was excellent. I received timely updates about the moving schedule and notifications about any changes. The movers kept me informed throughout the process, giving me regular updates on their estimated arrival time and their progress as they worked. This made the whole process feel very organized and kept me well-informed every step of the way.

The storage facility was clean and climate-controlled, which was important for my sensitive electronics. The facility had high-security features including cameras and cod ... Read More The storage facility was clean and climate-controlled, which was important for my sensitive electronics. The facility had high-security features including cameras and coded access gates. Each storage unit was clearly labeled, and I was given a personal access code to enter the area. Everything was well-organized and easy to find.

What a smooth move! The movers showed up right on time and with a clean truck. They were organized, using top-notch packing materials to protect my belongings. They were ... Read More What a smooth move! The movers showed up right on time and with a clean truck. They were organized, using top-notch packing materials to protect my belongings. They were friendly and professional, making the whole process much less stressful. When we arrived at the new place, they helped arrange everything just how I wanted it and offered to help with some extra unpacking. Highly recommend!

This moving team was outstanding! They arrived on time with a big, clean truck and went straight to work. They packed everything with great care, using high-quality mater ... Read More This moving team was outstanding! They arrived on time with a big, clean truck and went straight to work. They packed everything with great care, using high-quality materials to ensure nothing was damaged. They were efficient and friendly, making the whole process much smoother. At the new place, they helped set up furniture and made sure everything was in the right spot. Couldn’t be happier!

I was so impressed with how smooth my move went. The movers arrived with 2 trucks and were dressed in matching uniforms. They used these awesome moving blankets and packi ... Read More I was so impressed with how smooth my move went. The movers arrived with 2 trucks and were dressed in matching uniforms. They used these awesome moving blankets and packing materials to protect all my stuff. They were organized, labeling all my boxes with care. At my new place, they went the extra mile by setting up my furniture exactly how I wanted it and even offered to help with some additional unpacking. Fantastic service from start to finish!

If I could give more than five stars, I would. The moving crew was exceptional. They arrived exactly on time, and their truck was pristine. They used high-quality moving ... Read More If I could give more than five stars, I would. The moving crew was exceptional. They arrived exactly on time, and their truck was pristine. They used high-quality moving pads and had a tool for disassembling and reassembling furniture. They were efficient yet handled everything with the utmost care. They noticed my bookshelf had a loose screw and fixed it for me. They made the whole moving process stress-free. Highly recommend!

I had a fantastic experience with this moving crew. They got to work immediately. They were careful with my belongings, using plenty of padding and protective materials. ... Read More I had a fantastic experience with this moving crew. They got to work immediately. They were careful with my belongings, using plenty of padding and protective materials. They were also friendly and professional. When we arrived at the new place, they helped arrange furniture and assisted with some extra unpacking. Excellent service from start to finish!

The Menards Moving & Storage squad is phenomenal; the guys who came to move my stuff were Adam and James; they were all skilled and experienced. Also, the truck drivers ... Read More The Menards Moving & Storage squad is phenomenal; the guys who came to move my stuff were Adam and James; they were all skilled and experienced. Also, the truck drivers could cover an off-city shift smoothly.