Menards Moving & Storage

We faced an unexpected delay with the closing on our new home and needed to find storage for our belongings on short notice. Thankfully, the movers from this company quic ... Read More We faced an unexpected delay with the closing on our new home and needed to find storage for our belongings on short notice. Thankfully, the movers from this company quickly arranged a storage solution for us and assured us that our items would be safe until we could move in. Once everything was delivered to the storage unit, we were relieved. Many thanks to them!

The moving quote was increased 2 times and my deposit paid to Menards was not applied to the final costs that came from another company who actually did the move. This c ... Read More The moving quote was increased 2 times and my deposit paid to Menards was not applied to the final costs that came from another company who actually did the move. This company is a broker even though they lied to me and said they have their own trucks. They referred my move to another company and they did not forward the $1800 that I paid towards the move to that other company, and the other company charged me AGAIN for the same thing. The other company also loaded everything onto their truck and then held my belongings hostage until I agreed to pay their demands which were a full $3000 more than Menards had quoted me. I believe Menards and the other company committed fraud and extortion and I'm reporting them Federally for an investigation. Also, many of my belongings were damaged in the move and now the damaged items need to be replaced because I don't like having broken and damaged items.

I was astounded by Michael and his crew. They accommodated my last-minute request and were prompt, polite, professional, and kind. They were also early after my earlier m ... Read More I was astounded by Michael and his crew. They accommodated my last-minute request and were prompt, polite, professional, and kind. They were also early after my earlier movers had failed. After my storage facility closed, the Menards Moving & Storage went out of its way to store my belongings for a fair charge overnight.

The performance by James and the ensemble was amazing! Their removal of my possessions from my third-floor apartment was a masterpiece of efficiency and elegance. I had n ... Read More The performance by James and the ensemble was amazing! Their removal of my possessions from my third-floor apartment was a masterpiece of efficiency and elegance. I had no worries because they were first-rate movers and very reliable.

Menards is a broker using several other moving companies so you don't know who you are getting until the day of the move. I was provided a binding moving estimate of $14 ... Read More Menards is a broker using several other moving companies so you don't know who you are getting until the day of the move. I was provided a binding moving estimate of $14,719 for an interstate move from California to Arizona. On the day of the move, the actual movers, United Prime Van Lines, wanted to charge me an extra $10,000. Joseph, Menards' owner, supposedly negotiated them down to an extra $5,000, which I paid. However, I wonder if it was just a scam to get another $5,000. Of the 4 people who came to move us, only 2 spoke English. The main guy was very rude. They ended up taking all of my medications which were not in a cardboard box, just a wicker basket. This was critical because my stuff was in storage for a month. On moving day, they moved all the boxes to the street, blocking my neighbor's driveway for the entire day. They were supposed to bring 2 moving vans to the site. Instead they brought one, went to their storage facility, unloaded the truck and came back to reload. This cost us a lot of time. They didn't finish until almost 10 pm. Plus they did not take everything they were supposed to. We ended up renting U-hauls and drove the rest of the stuff there ourselves. When it came time for the delivery from United's storage, the delivery was on 2 different days about a week apart and not exactly to my convenience but I rearranged my schedule because I was tired of dealing with all the problems and I just wanted my furniture. The men that came for the subsequent deliveries were much nicer and spoke English. There were several large furniture items that ended up cracked, dented or badly scratched. I would not recommend using these companies unless you enjoy aggravation.

I recently moved and was dreading the process, but this company made it so easy. The movers were punctual, professional, and took great care with all of my belongings. Th ... Read More I recently moved and was dreading the process, but this company made it so easy. The movers were punctual, professional, and took great care with all of my belongings. They wrapped each piece of furniture in moving blankets and used shrink wrap to secure everything. They also provided wardrobe boxes for my clothes, which made unpacking so much easier. The team was efficient, loading and unloading the truck faster than I expected. They also asked where I wanted everything placed in my new home and helped me move some pieces around until I was happy. Everything arrived in perfect condition, and the entire process was seamless.

Fantastic event. A much smoother than I had imagined. Swiftly, simply, and to the point, the two movers set out. Although I wasn't physically there at the destination, th ... Read More Fantastic event. A much smoother than I had imagined. Swiftly, simply, and to the point, the two movers set out. Although I wasn't physically there at the destination, the movers nonetheless delivered and built everything according to my instructions.

DO NOT USE - 5 things Menards won't tell you 1. They have no trucks and no drivers 2. They will, without your knowledge or permission, subcontract the work to the chea ... Read More DO NOT USE - 5 things Menards won't tell you 1. They have no trucks and no drivers 2. They will, without your knowledge or permission, subcontract the work to the cheapest mover they can find - that mover may have very different terms and conditions and delivery schedule requirements than what Menards sold you. 3. If there are problems with that subcontracted mover, Menards will not do anything to help - they are unwilling or unable to have any control or influence over that subcontractor. 4. If there is a financial dispute, Menards will not provide any assistance - they are completely hands-off. 5. If they happen to subcontract to a good mover, your move may go well - but they if subcontract to a company unable to perform the work, things will go very badly- it may take two months or more to get your delivery, if you get it at all, and it may or may not be badly damaged. And your only recourse will be to go after the subcontracted mover, who may or may not have adequate insurance. Stay away - use a real moving company.

Absolutely awful experience! My grandmother is still waiting for her furniture after 1 month. It hasn't even left original pick-up location! Next to no communication desp ... Read More Absolutely awful experience! My grandmother is still waiting for her furniture after 1 month. It hasn't even left original pick-up location! Next to no communication despite our many efforts to get any information. I would never recommend! They take no responsibility and conveniently put it all on the people doing the actual moving. (who are also awful!)

It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged ... Read More It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged. The biggest issue I had was that the quote they gave me was so wrong. I knew the price could go up and down once they actually got there, but they were SO off that the movers said it was going to be triple wha the quote initially was. All that to say, the people who moved my stuff were great, but the brokers are just goofy.