Menards Moving & Storage

Contrary to what Richard told us, MENARDS IS A BROKER and doesn't have trucks/crews like we were told, and under the impression of, when we contracted with them. "Two Men ... Read More Contrary to what Richard told us, MENARDS IS A BROKER and doesn't have trucks/crews like we were told, and under the impression of, when we contracted with them. "Two Men And a Truck" arrived with a 21 y.o. leader + two guys that barely spoke english. They immediately asked for more money saying we had more stuff than contracted (although we had several calls, a thorough inventory, AND a video walkthrough with Menards). We agreed to $500 more and shook on it. AFTER all was on the truck, leader said he made a mistake and it'd be $2100 more! No! so the next hour was the phone being passed around between Menards (including elevated up to THE Mr. Menard), Polaris (the company Menards contracted out to, who I guess contracted out to "Two Men"), and the crew lead. The 2 crew guys became increasingly agitated and blew up and started quickly and roughly unloading everything into the street, yard, and driveway. They drove away at 7pm leaving huge wooden heavy furniture in the street! Mendards must've chastised Polaris because they called/apologized that night and asked if the crew could come back, say "they were sorry", and get it done by midnight. No way were we going to hand our stuff over to the angry guys again. Polaris then admitted that if our stuff didn't get on the road that night, it would miss the connecting truck (yes a 4th company involved). My husband hurt his recent hernia surgery moving stuff off the street and driveway. His condition is why we hired "professionals" vs diy! We waited 2 more days before Polaris picked up our stuff, putting us way behind our move, and the final destination delivery was made by Raptor Van Lines, obviously later then originally scheduled. I have receipts, videos showing the unload, damage, and payment records to Menards, Polaris, and Raptor. Menards is not responding to the calls and we are getting the run around on our damage complaint, provided a wrong link to claim, and messages of "agents not available at this time".

If I could give them a negative number for a review I would! Stay away from this company. They have so many complaints against them that I cannot believe Joseph H Menard ... Read More If I could give them a negative number for a review I would! Stay away from this company. They have so many complaints against them that I cannot believe Joseph H Menard Jr is not in jail yet. They have had all of our household items since June 10th and it is now July 23rd. They lie and tell all kinds of stories. The amount they want to get our things goes up every time we talk to them and they actually think we will Venmo them more money before delivery! we are up to $6200 so far. This was a simple move from IN to NC, a 3 bedroom house. They are total crooks! We have already come to terms with the fact we will never see our belongings again. We have escalated it and our goal now is to see this crook behind bars. ANY positive reviews you might see are fake--trust me. Do your research--do not be naive as we were. We have literally lost everything other than the few clothes we took with us. We have already had to start buying furniture and kitchen items. They are Broker and then they hire moving companies which are also a scam. Ours was Goodview Moving and Storage out of NJ. This has become a well known scam that we were not aware of. The real review of Menards will tell you the same thing I am telling you as well as people who get half of their things delivered and then told for X amount of money they will deliver the rest. Pictures show damaged, broken furniture, etc. DO NOT LET THE DRIVER LEAVE WITHOUT A COPY OF YOUR BOL IN YOUR HANDS!!! I cannot stress this enough! They will tell you that it will be emailed to you and of course it is not. We are now working with an attorney, 2 different Attorney General's offices and 2 different police offices. Like I said, we have come terms with the fact we will never see our belongings but these people are thieves living the good life on other people's money--lets put them behind bars!!! Total extortion!! Look up the owner on Facebook

Despite a snowstorm, the team arrived on time. They laid down protective coverings and ensured no mess was made. Honest, reliable professionals. Wonderful Company to use ... Read More Despite a snowstorm, the team arrived on time. They laid down protective coverings and ensured no mess was made. Honest, reliable professionals. Wonderful Company to use During a Typical Stressful Time.

My previous movers had canceled last minute, so I called these guys with 36 hours' notice. They managed to fit me in, confirmed the quote quickly, and showed up with a fu ... Read More My previous movers had canceled last minute, so I called these guys with 36 hours' notice. They managed to fit me in, confirmed the quote quickly, and showed up with a full crew. I was amazed at how well they managed it all despite the time limit!

We moved after 23 years, and the volume of stuff was overwhelming. The crew broke it down room by room, clearly labeled all the boxes, and even offered to group donations ... Read More We moved after 23 years, and the volume of stuff was overwhelming. The crew broke it down room by room, clearly labeled all the boxes, and even offered to group donations and trash separately. Their organization kept us from losing my mind!

I used their services for a short, same-city move but needed help packing up a studio that had way too much stuff for one person. Menards Moving & Storage team showed up ... Read More I used their services for a short, same-city move but needed help packing up a studio that had way too much stuff for one person. Menards Moving & Storage team showed up with all the supplies and managed to pack and move everything in a single day. Exceptional service!

After the move, they helped with some basic cleaning—unprompted. That gesture saved us hours and left a great impression. After the move, they helped with some basic cleaning—unprompted. That gesture saved us hours and left a great impression.

We had to move on a Sunday night, and they worked through it without complaint. They adjusted their schedules and supported us fully. We had to move on a Sunday night, and they worked through it without complaint. They adjusted their schedules and supported us fully.

The CEO asked us to REMOVE our Review Update: The Owner of the company, Menard himself, called us on Sunday (7/6) asking us to remove our review and that if we did, he� ... Read More The CEO asked us to REMOVE our Review Update: The Owner of the company, Menard himself, called us on Sunday (7/6) asking us to remove our review and that if we did, he’ll work on making sure we get our stuff sooner than later. He said, “I make S*** happen, I’m the owner of the company.” He then promises, after talking to the moving company, that our stuff will be delivered by Wednesday (7/9) without a shadow of a doubt. Here we are Wednesday night and not even a call from the moving company or him. I called him and he now tells me it will be delivered Thursday or Friday! DO NOT TRUST this company. They DO NOT keep their WORD. Since he couldn’t hold his end of the deal, my Review is going back up, below is what I wrote before. DO NOT USE THIS COMPANY! If I could give zero stars, I would. This company is a scam. They picked up my furniture at the end of May and promised delivery by the first week of June. It's now JULY, and I still don't have my belongings. Every time we call, they give a different excuse or avoid answering altogether. They are LIARS. We trusted the process in good faith and have been met with nothing but dishonesty, the run-around, stress, and delay. BELIEVE the 1-star reviews — they're ALL TRUE. The 5-star reviews are fake or paid for, this is the worst moving company we've ever encountered. They are unprofessional, unethical, and should not be allowed to operate. I'm taking legal action, filing complaints with the FMCSA and BBB, and I strongly encourage others to do the same. Save yourself the nightmare. And before you respond with "we're just a broker," save it. If you're the broker, you're responsible for who you hire. If you choose to work with shady carriers, that’s because YOU are a shady broker. That's on you. You don't get to take the money and wash your hands of the rest. Own it. PLEASE, save yourself the trouble and Do NOT hire Menards Moving & Storage or Blue Diamond Movers. You will regret it.

Had a great experience with them! The weather changed last minute on moving day, and it started pouring right before loading. To my relief, their moving crew showed up wi ... Read More Had a great experience with them! The weather changed last minute on moving day, and it started pouring right before loading. To my relief, their moving crew showed up with extra plastic wrap and floor runners, and they worked fast without tracking in mud or getting anything wet. They wrapped it all up superbly. I’m beyond pleased!