Menards Moving & Storage

I was given a cost for the relocation, but when they were done, they informed me that there was an additional fee for the stairs. Please pardon me. When I made my reserva ... Read More I was given a cost for the relocation, but when they were done, they informed me that there was an additional fee for the stairs. Please pardon me. When I made my reservation, I informed them that I reside on the third level. They're suddenly asking for an additional $300 for something we've already talked about? They were combative when I refused to pay the additional amount, claiming that I had signed a contract. Complete fraud.

Total lifesavers. My previous plans fell through 48 hours before my move-out date, and I was panicking. I reached out to them, and Andrew got on the phone and secured a t ... Read More Total lifesavers. My previous plans fell through 48 hours before my move-out date, and I was panicking. I reached out to them, and Andrew got on the phone and secured a team for me for Monday morning. I honestly didn't think it was going to happen on such short notice. If you’re in a bind, these are the people you want in your corner.

I'm finally moving into a smaller condo after 20 years in a big house, and the amount of stuff I had was overwhelming. I didn't want to deal with 5 different moving compa ... Read More I'm finally moving into a smaller condo after 20 years in a big house, and the amount of stuff I had was overwhelming. I didn't want to deal with 5 different moving companies, so I let this team handle the vetting for me. They found a crew that was incredibly patient while I figured out where the 40+ boxes of books were supposed to go. I highly recommend them if you want someone to take the administrative headache off your plate.

I collect old arcade games. I found a 1981 Donkey Kong cabinet on Craigslist, but it was three hours away and weighed three hundred pounds. I called Menards Moving and as ... Read More I collect old arcade games. I found a 1981 Donkey Kong cabinet on Craigslist, but it was three hours away and weighed three hundred pounds. I called Menards Moving and asked if they haul arcade machines. He booked a guy with a trailer and furniture pads. The machine arrived with no screen damage, and the joystick still worked. High score still intact. That is how you know they drove carefully.

We got approved as foster parents and received a call on a Tuesday that two siblings needed placement by Friday. We had an empty room but no beds, no dresser, nothing. I ... Read More We got approved as foster parents and received a call on a Tuesday that two siblings needed placement by Friday. We had an empty room but no beds, no dresser, nothing. I called William and told him this is last-minute and it is for kids coming out of emergency care. He said I will find you someone who understands. Within two hours, he had a crew scheduled to pick up donated furniture from two different families and deliver it to our house. The movers assembled both beds and placed the nightstands next to them. When the children arrived, they had a room that looked like it had been waiting for them. I definitely recommend these people.

I needed to get my furniture into a storage unit while my floors were being refinished. Menards Moving hooked me up with a local team that specialized in packing storage ... Read More I needed to get my furniture into a storage unit while my floors were being refinished. Menards Moving hooked me up with a local team that specialized in packing storage units efficiently. They made sure every square inch was used, so I didn't have to rent a second unit. It was a smart move to let them handle the booking. I was very impressed with how they coordinated the timing with my contractor.

Finally moving into our first house was exciting, but the planning was a nightmare. We used this broker to handle the search for a moving team so we could focus on the pa ... Read More Finally moving into our first house was exciting, but the planning was a nightmare. We used this broker to handle the search for a moving team so we could focus on the paperwork. They found a crew that was great with our kids running around, and got everything moved in record time. I really liked that they did the hard work of comparing prices for us. It made our big day a lot less stressful than it could have been. We are very happy with the service we got throughout the whole process.

Getting all my stuff from one state to another seemed like a mountain of work. Menards Moving simplified the whole thing by matching me with a long-haul driver who was ac ... Read More Getting all my stuff from one state to another seemed like a mountain of work. Menards Moving simplified the whole thing by matching me with a long-haul driver who was actually headed that way. It saved me a lot of money compared to the big national lines.

Moving is honestly my least favorite thing to do in the world. Menards Moving took a lot of the sting out of it by finding a reliable team for my move across the city. I ... Read More Moving is honestly my least favorite thing to do in the world. Menards Moving took a lot of the sting out of it by finding a reliable team for my move across the city. I liked that I didn't have to vet every single company myself because I just don't have the time. Everything went smoothly, and the price stayed where it was supposed to.

Title: Extremely Disappointing Experience with Menards Moving and Storage I want to warn others about my terrible experience with Menards Moving and Storage. First and ... Read More Title: Extremely Disappointing Experience with Menards Moving and Storage I want to warn others about my terrible experience with Menards Moving and Storage. First and foremost, this company is a broker, not a direct moving service—they use third-party drivers and essentially sell your move to the highest bidder. You have no control or knowledge of who will actually handle your belongings, and this leads to all sorts of problems. All of our emails and documentation, including our original quote and binding estimate, expired or became inaccessible. The binding estimate provided was $1,970.80, which I confirmed was within my $2,000 budget with Lenny Powers, the person who booked our move from Washington State to Louisiana. He assured me that this price was guaranteed. After we paid our deposit, everything began to unravel. The actual mover, Danny, was from a company called Direct Location and arrived in an unmarked box truck. Communication was terrible—the night before, Danny confirmed he would arrive at 8 am, but he pushed it back to 11 am, then to 1 pm. When he finally showed up, he demanded $2,600—far above our agreed price. Danny used a green sticker labeling system for our inventory and, on the sheet he filled out, listed 758 cubic feet at $2.60 per cubic foot, plus another 542 cubic feet at the same rate, suddenly inflating our total cost by thousands. For reference, the pickup date was 1/24/26 and the delivery date was 2/15/26. Before the driver would even open the U-Haul (which we had to pay for), he demanded another $2,797.65. To add to the confusion, this payment had to be made out to yet another company, Moving Prime. When the delivery finally happened, the driver was a Russian man who barely spoke English, and his helper did not speak English at all. The language barrier made communication impossible and left me feeling very unsafe during the delivery process. We felt completely trapped and extorted. Throughout the move, several fragile items were handled carelessly, and some boxes arrived damaged. Communication with Menards and all involved parties was abysmal. Hidden charges, lack of professionalism, language barriers, and feeling unsafe made this the worst moving experience we've ever had. I cannot recommend Menards Moving and Storage to anyone and urge others to look elsewhere for a trustworthy mover.