Menards Moving & Storage

When I started planning my move, I felt confused at first. Instead of calling random companies, I contacted them and shared what I needed. I explained the size of my plac ... Read More When I started planning my move, I felt confused at first. Instead of calling random companies, I contacted them and shared what I needed. I explained the size of my place and what kind of services I was looking for. They checked the details and came back with movers that matched my request. After I chose, they arranged it and confirmed the schedule. I didn't have to go back and forth with different companies.

The task of getting my heavy furniture moved seemed too big for me to handle alone. I explained the situation, and they looked for a crew that had the right tools for the ... Read More The task of getting my heavy furniture moved seemed too big for me to handle alone. I explained the situation, and they looked for a crew that had the right tools for the job. They did the calling around and found a setup that stayed within my budget without any hidden fees. I stayed at my job and let them handle the back and forth with the movers. It saved me from driving to different places to get quotes myself.

I was moving from a small apartment and just needed basic moving help. They helped me find movers that matched my budget and timing. I didn’t have to call around or wai ... Read More I was moving from a small apartment and just needed basic moving help. They helped me find movers that matched my budget and timing. I didn’t have to call around or wait for different quotes. They organized it and confirmed everything for me. The process was simple and not confusing.

Moving out of state required a lot of planning that I did not have time to manage myself. I shared my move date and the distance involved with this company so they could ... Read More Moving out of state required a lot of planning that I did not have time to manage myself. I shared my move date and the distance involved with this company so they could find a solution. They searched through different options and came back with a plan that included full packing support for my glassware. I did not have to repeat my story to several different offices. They handled the coordination and made sure the movers were ready on my date. It was a very practical way to get the move organized without any stress.

A neighbor mentioned this service when I was struggling to find movers for my apartment. I gave them the details of my move, and they did the research to find a match for ... Read More A neighbor mentioned this service when I was struggling to find movers for my apartment. I gave them the details of my move, and they did the research to find a match for my budget. They took care of the search and sent me the information in a way that was easy to read. I did not feel pressured to choose a specific option. They just focused on lining up the right help based on the size of my move.

I almost handled my move on my own, but I'm glad I didn't. I filled out my details about relocating to another state and mentioned I needed full packing help since I work ... Read More I almost handled my move on my own, but I'm glad I didn't. I filled out my details about relocating to another state and mentioned I needed full packing help since I work long hours. They reviewed everything and came back with a setup that covered the distance and the packing part without me chasing different companies. I also had a short gap before my new place opened up, so they arranged storage within the same plan.

My timeline changed twice before I locked in my move. I explained that I was relocating long-distance and might need storage depending on the final dates. They stayed fle ... Read More My timeline changed twice before I locked in my move. I explained that I was relocating long-distance and might need storage depending on the final dates. They stayed flexible and searched for movers who could adjust if needed. I also requested unpacking at the end since I didn't want to live out of boxes. They factored that into what they arranged. It helped me feel more prepared going into the move.

Contacted Menards 5 weeks before the move and a price was agreed upon. The salesman (Lenny) promised that the price would not go up and that delivery would be next day o ... Read More Contacted Menards 5 weeks before the move and a price was agreed upon. The salesman (Lenny) promised that the price would not go up and that delivery would be next day or latest 2 days. Menards acted as a broker and hired Handle With Care to do our move. When the HWC salesman(3 days before move) called he quadrupled the price!. We haggled the price down to double the initial price and then they charged more after everything was loaded on the truck. Supposed to be 3 movers to move our load and only 1 showed up. We contracted with Menard's for the load to be delivered by 3/10 or 3/11. Today is 3/16 and it still has not been delivered and they don't know when it will be delivered

I had a terrible experience with Menards Moving (the broker) and the movers they contracted. During the move, their truck leaked oil all over my concrete driveway. When I ... Read More I had a terrible experience with Menards Moving (the broker) and the movers they contracted. During the move, their truck leaked oil all over my concrete driveway. When I contacted the company to resolve the issue, I spoke with Phil, who was incredibly dismissive. His response was that "trucks leak oil" and essentially told me that because I "invited them to my home," the damage was my problem to deal with. He initially promised to take care of it and gave me a number for the movers, but they never answered or returned my calls. When I followed up with Menards again, Phil flat-out refused to help, stating there was "nothing he could do" and that I should just clean it myself. A professional company should take responsibility for damage caused by their equipment. Instead, I was met with excuses and a total lack of accountability. If you value your property and expect decent customer service, I highly recommend looking elsewhere. They are quick to take your money but will disappear the moment they cause damage to your home.

AVOID AT ALL COST! Do NOT use this moving company. They are a predatory practice. They will ask for all of your items for the move but will completely ignore your list to ... Read More AVOID AT ALL COST! Do NOT use this moving company. They are a predatory practice. They will ask for all of your items for the move but will completely ignore your list to give you a smaller quote so you will move with them. After you are locked in, they will double or triple your rate as they only care about the cubic feet once its in their truck. I was not misquoted once but twice! I gave them detailed lists of everything I had going and they gave an initial estimate of 500 cubic feet so that the rate looked great so I would sign up with them. Come a week before the move, I gave the updated list again and my estimate is updated to 900 cubic feet, practically doubling my moving cost. Come the day of the move, the driver sees everything and tells me that it is well beyond 900 and that the list they have is off. Looking at the list, it is the old list from my initial quote (which is very outdated at this point) so updating the list a few days before meant nothing beyond demanding more money. After the truck is loaded, my final count is under 1200 cubic feet. So for a third time, my price is increased. After they have left with my stuff I get an email from an unknown company saying they are needing 70% of the remaining balance (despite being told multiple times by multiple people, that its 50% on pick up and 50% on delivery). I have to reach out to Menards to be told they arent handling my move but this other company that I have never heard of or been told about. When I called and asked about it all I was told over and over again was "sorry this wasn't communicated to you." That seems to be their motto, dont communicate and charge more. TL;DR They will offer misleading values so that you pick them over anyone else and raise your price once it's time move, when its too late to switch to anyone else!