Titan Moving Group LLC

Do not trust anyone from this company - their mover stole my identity, credit cards, tech, and broke tons of my stuff including my piano. Now no one from Titan Moving Gro ... Read More Do not trust anyone from this company - their mover stole my identity, credit cards, tech, and broke tons of my stuff including my piano. Now no one from Titan Moving Group will respond to my many emails, and their offers of "compensation" sent without comment through a portal are insulting. After thousands of dollars of stolen and broken items, they offered me FIFTY SEVEN DOLLARS. They hire random people to pack and move apparently without proper vetting as one of the two movers in my home opened my packed, zipped carryon suitcase that I was carrying with me and was not being moved and stole my AirPods, multiple designer wallets, cash, credit cards, folder of sensitive documents including my social security card, and more. He immediately started using my credit cards at smoke shops and the AirPods pinged at a meth rehab facility for the next week. I got security footage from one smoke shop and confirmed with our building's cameras that it was the Titan Moving Group mover. The only thing more shocking than the brazen theft was the lack of care or even response from Titan Moving Group. The Titan Moving Group rep we had scheduled through refused to give us contact information for anyone else at the company, promising he was a manager and could personally get us proper compensation. He promised via text to reimburse us for the stolen items and costs to replace my identity documents, saying we needed to submit a claim after we received our moved items. Our stuff arrived weeks later in horrible condition. Boxes packed with glass, antique crystal dishes thrown in with metal objects with no paper or bubble wrap were shattered everywhere. My husband's suits were crumpled in the bottom of a box under shoes. My leather shoes were thrown in a giant box with heavy items on top and are ruined. My very expensive keyboard (piano) was smashed and half the keys are broken. Clear packing tape was used directly on our wood furniture, completely ruining multiple tables and chairs. Thousands and thousands of dollars of damage that was from extremely reckless packaging. Truly shocking how little care went into packaging when we paid for a full-service packing and move. We of course submitted a claim, detailing in essay-length the damage and stolen items and documenting the manager's "promise." I specifically asked someone to please reach out to me. Instead we got an offer of $57. Now, this "manager" seemingly no longer works for Titan Moving Group as he won't respond, and my many emails have gone without a single response. The audacity of this company to never once speak to me after causing massive financial loss and extreme stress from my identity being stolen and placing irreplaceable sensitive documents in the hands of a criminal is astounding. Never have I felt so disregarded by a company. I'll update this review if I ever receive appropriate compensation, though that won't protect others from their negligent hiring practices and apparently poor training for how to pack fragile items.

I rarely leave negative reviews--in fact, this is the first one I have ever written--but after my experience with Titan Moving Group, I feel obligated to warn others. ... Read More I rarely leave negative reviews--in fact, this is the first one I have ever written--but after my experience with Titan Moving Group, I feel obligated to warn others. The biggest issues throughout this process have been poor communication, missed delivery timelines, and repeated promises that were never honored. When I first received my estimate, I was told shipping our household belongings from Wisconsin to Utah would take about one week. Shortly before pickup, a Titan Moving Group employee named Frank called to collect our pre-pickup payment. During that call, he initially told me delivery could take up to 14 business days after our "first available date," which would have left my family without our belongings for more than three weeks after arriving in Utah. I explained that timeline would not work because my wife was starting a new job on July 1 and that I would rather rent a truck and move everything myself. Frank placed me on hold to speak with his manager, then returned and assured me they could deliver our shipment within 7-14 days of pickup (June 15), specifically promising it would arrive before July 1. Based on that assurance, I agreed to proceed and paid Titan Moving Group. Unfortunately, those promises were never kept. After our belongings were picked up, we called Titan Moving Group customer service line every day for more than three weeks, leaving voicemails each time. Their recording promises a callback within 24 hours, yet we never received a single return call. We also sent numerous emails and repeatedly contacted the sales department, where we were continually told a manager would call us. No manager ever did. Whenever we questioned the missed delivery timeline, we were simply told, "It doesn't matter what Frank told you. The contract says we have up to 30 business days to deliver." Rather than acknowledging the verbal promises that influenced our decision to hire them, they repeatedly hid behind the fine print of the contract. Communication throughout the process was unacceptable. The tracking portal listed July 9 as the latest delivery date, which passed without delivery or explanation. We were also told the promised GPS tracking was unavailable because their system was "broken." During one conversation, a representative admitted the company currently had no managers because they had recently resigned, leaving no meaningful way to escalate customer concerns. Instead, delays were blamed on staffing issues, the holiday weekend, the busy season, and Utah being a difficult delivery destination--none of which were mentioned during the sales process. Another major disappointment was learning that Titan Moving Group did not even complete the delivery themselves. One of the reasons we chose them over a moving broker was because we were told they used their own employees and trucks throughout the move. Instead, the driver who contacted us worked for a third-party carrier contracted by Titan Moving Group, and our final payment was made to that company instead. The most frustrating part of this experience was the stark contrast between the sales department and customer service. Sales representatives were always available to answer calls, collect payment, and make reassuring promises. Once our belongings were in Titan Moving Group possession, communication essentially disappeared. We spent nearly a month in a new state without our furniture, clothing, and household essentials while being met with excuses instead of accountability. Based on my experience, the service we actually received was dramatically different from what was promised when we agreed to hire Titan Moving Group. I would not recommend this company to anyone planning a long-distance move.

My experience with the moving company Titan Moving Group. Would not recommend. The movers came to pick up my stuff at 4 PM. They had already done two jobs that day. ... Read More My experience with the moving company Titan Moving Group. Would not recommend. The movers came to pick up my stuff at 4 PM. They had already done two jobs that day. They were tired and in a hurry. Same exact experience when they came to drop my stuff off at my new place. They lost some of my stuff. They damaged almost all of my furniture. Titan Moving Group is clearly one of those companies that hires as few workers to do as much work as possible. That leads to shitty service because the workers are always tired and in a hurry. Ultimately, I wish I had just sold my furniture and started over at my new place rather than pay for such a shitty service from Titan Moving Group. I feel like if you're moving and you have furniture that is so nice you really want to transfer it with you, you probably have enough money to hire a better service than Titan Moving Group.

Titan Moving Group provided the worst I have ever had. The original person who gave me a quote said he would be the guy I worked with the entire time. This was not true, ... Read More Titan Moving Group provided the worst I have ever had. The original person who gave me a quote said he would be the guy I worked with the entire time. This was not true, he was not the only guy I got to deal with I dealt with another associate. Customer service when you try to call them is horrible. They will not call you back. I literally had to call every two hours in order to find they someone. They did not mention that my items would be placed in a warehouse, they were and it took forever to get the items to be my new location. The dispatcher has no clue what he is doing, he said he would give me a call to let me know when the item shipped. The items finally arrived and two hours later he said they were in the process of shipping them. This company is a classic bait and switch. Tell you what you wanna hear and then don't do anything they promise. Beware they are not worth using.

Choosing this company turned out to be a huge mistake. The delivery timeline they provided was extremely misleading, and my belongings arrived much later than expected. L ... Read More Choosing this company turned out to be a huge mistake. The delivery timeline they provided was extremely misleading, and my belongings arrived much later than expected. Living in a new apartment without furniture, clothing, or kitchen supplies for several days was incredibly frustrating. When I finally received my shipment, I realized that multiple items were missing. Instead of immediately helping me, the company delayed the claims process and expected me to pay shipping costs upfront to recover property that they had lost. Their customer service representatives showed very little concern and offered no real assistance. I would never trust this company with another move and strongly advise others to look elsewhere.

This moving company failed to meet my expectations in many ways. The movers arrived late and did not apologize for the delay. They handled my belongings without much care ... Read More This moving company failed to meet my expectations in many ways. The movers arrived late and did not apologize for the delay. They handled my belongings without much care. Some boxes were placed incorrectly, causing unnecessary damage. The staff was not professional when I raised my concerns. Customer support did not provide a helpful response afterward. The overall process was stressful and poorly organized. I expected much better service for the amount charged. I would not hire them again. It was a disappointing experience.

The service quality was far below my expectations. The team lacked experience and handled boxes very roughly. Several items arrived damaged, and one box even went missing ... Read More The service quality was far below my expectations. The team lacked experience and handled boxes very roughly. Several items arrived damaged, and one box even went missing. There was no proper apology or compensation. Very disappointing overall.

This was one of the worst moving services I have ever used. The staff was unprofessional and didn't pay attention to fragile items. A few of my belongings were damaged du ... Read More This was one of the worst moving services I have ever used. The staff was unprofessional and didn't pay attention to fragile items. A few of my belongings were damaged during transportation. Customer support was slow and didn't resolve my complaints. Overall, it was a frustrating experience.

Worst moving company I have ever dealt with. They picked up our daughter’s furniture and, since then, we’ve received virtually no updates about when it will be delive ... Read More Worst moving company I have ever dealt with. They picked up our daughter’s furniture and, since then, we’ve received virtually no updates about when it will be delivered. Communication has been absolutely terrible—we’ve called and reached out multiple times, but no one can give us a clear delivery date or meaningful information. Entrusting a moving company with your belongings requires confidence that they will communicate and follow through. Unfortunately, that has not been our experience. We have no idea when our daughter’s furniture will arrive, and the lack of transparency has been incredibly stressful. I would never recommend Titan Moving Company to anyone. Save yourself the frustration and choose a company that values communication and customer service. I would give zero stars out of 5

Hired this group to move my 67 year old mother. Original price was 3500 then the day before the move my mom increased the count of boxes from 50 to 100 an additional150 ... Read More Hired this group to move my 67 year old mother. Original price was 3500 then the day before the move my mom increased the count of boxes from 50 to 100 an additional150 cubes. That ame with a 1600 increase in price no problem I understand but then the day of the move my mother was told it would be an additional 1600 on top of the other 1600. They said she had 350 more cubes no explanation about what caused the increase was told their computer didn't estimate the correct cubes. So had to pay what are you going to do its the moving day. So if you do want to us this company make them come and look and set a hard price if not they will double the cost the day of the move and screw you because they know you have no other choice.