American Way Moving

The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be ... Read More The WORST move I've ever experienced...and I'm a veteran's wife who made several military moves so that says a lot. Go with the big boys for an interstate move. It may be more expensive but it will be worth the piece of mind. The estimate was hurried and way off. I was asked to list our "large" items, which I did, they estimated 100 medium boxes, and we also figured in a 10x15 storage unit as we were preparing our house to sell. They assured me that we would have the "whole semi" and if we needed more space we would have it. We received a "binding" estimate. After the estimate I remembered several large items & emailed to advise them. At that time I was told that we could make adjustments when they performed the pre-move checklist about a week out from our move. A week out we received an email with a listing to check "items often forgotten." Those were all the small items & that list was MUCH more thorough and would have been useful to have before getting the estimate. I emailed the list & scheduled a phone call to go over this list. Our price jumped by $2600 only 1 week out from our move and too late to schedule anyone else. Oh, and this new scheduler had deleted the storage unit because it wasn't clear on the estimate that it was a storage unit. On moving day we realized that American Way is only a broker. Yes, it is hidden in the paperwork, but if you're not a mover some of those details are unclear and it was NOT explained on the phone. The scheduled movers showed up with a "semi" that was much too small. It was a large box truck, not a trailer, and only had enough room for our household good, not our storage unit. As we were mover across the country the next day we ended up having to give them a key to the storage unit so they could pick it up at a later date. OH, and the estimate was again too small. And our price went up again...and they want CASH, or a cashiers check. No credit cards accepted when loading & unloading. They were there, we were closing on selling our house the next day....talk about having someone over a barrel. Overall our cost went from the estimated $11k to $22k. We were given an agreed upon AND VERIFIED delivery date. When delivery day arrived the truck showed up, but not the workers to unload the truck. We wasted 4+ hours waiting for them to find people (off Craigslist) to unload the truck. On top of all that, the movers who loaded the truck disassembled our futon, and the unloaders were unable to reassemble it. We were assured the movers who delivered the storage unit would be able to reassemble it. They could not. We advised them from the beginning of the process, that we had a couple items that needed special care. One of those items was a very detailed, very delicate, model of a ship my deceased father had built. American Way assured us it would be crated, and requested a photo of how it had been previously crated (which I provided from when we moved from Virginia to Texas with Mayflower and it arrived in perfect condition.) The day of the move I found the movers had not only left it on the floor to move a piece of furniture, it had been kicked & a piece broken. THEN, the "crate" was cardboard, which they stuffed with paper to "cushion" it. If I had seen it being packed I would have stopped them. I cannot express how broken-up it was when I unpacked it. There were several other items broken and/or damaged as well. On the phone American Way kept saying Mayflower (etc) are all so much more expensive. I think that was a selling pitch. I probably ended up paying the same amount with much worse results. If you choose this company you do so to your own peril

they were absolute pros, fantastic communication throughout the move, upbeat the whole time. American Way Moving has a knack for picking crew members who work hard but ... Read More they were absolute pros, fantastic communication throughout the move, upbeat the whole time. American Way Moving has a knack for picking crew members who work hard but know how to have fun. They took great care with moving my furniture and worked efficiently. Could not ask for a smoother moving experience. Love this moving company.

AMAZING!! These guys crushed it. I had booked with a different company and they canceled on me last minute. With less than 24 hours notice, the best movers were able to s ... Read More AMAZING!! These guys crushed it. I had booked with a different company and they canceled on me last minute. With less than 24 hours notice, the best movers were able to support my move date and even the time slot of my desire! Was moving through a personally challenging experience which is what caused me to move and everyone at American Way Moving from the operations to the labor were phenomenal. They all had such positive vibrant energy, really up lifting my spirits and making the process quick and simple. I will only ever use them moving from now one while in Charlotte. 10/10 would recommend.

They were quick, careful, professional, and polite. One of the crew members on my team was new, and the foreman was a patient and kind mentor in showing the new guy the r ... Read More They were quick, careful, professional, and polite. One of the crew members on my team was new, and the foreman was a patient and kind mentor in showing the new guy the ropes. That kind of care was apparent at every step, from how the crew worked with each other to how they treated me and my things. American Way Moving made a stressful process much easier. Thanks, guys!

From the initial contact with Brook to getting an estimate and scheduling, everything was handled professionally and efficiently. While the cost wasn't cheap, it was in l ... Read More From the initial contact with Brook to getting an estimate and scheduling, everything was handled professionally and efficiently. While the cost wasn't cheap, it was in line with other reputable movers. A week after my move, I noticed an issue, and they promptly sent someone out to fix it without hesitation. I would definitely recommend them to anyone in need of reliable movers

We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and eve ... Read More We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and even disassembled and reassembled our furniture. They were friendly and professional and our final price came out quite close to the estimate we got initially. Definitely recommend them!!!

American Way Moving were amazing from start to finish! They were friendly, fast, and took great care of all my belongings. Everything was packed and moved efficiently, an ... Read More American Way Moving were amazing from start to finish! They were friendly, fast, and took great care of all my belongings. Everything was packed and moved efficiently, and they made sure nothing was scratched or damaged. It’s clear they take pride in their work. I couldn’t have asked for a better moving experience. I would definitely use them again and highly recommend them to anyone needing a move done right!

American Way Moving exceeded my expectations during my long-distance relocation! The crew was friendly, efficient, and incredibly organized. They wrapped and loaded every ... Read More American Way Moving exceeded my expectations during my long-distance relocation! The crew was friendly, efficient, and incredibly organized. They wrapped and loaded everything quickly, ensuring nothing was damaged. Communication was top-notch, and I always knew what to expect. I felt like my move was in great hands. I would absolutely use them again!

team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want you ... Read More team were absolutely fantastic. Quick, efficient, and were incredibly skilled at fitting everything in my trailer. I cannot recommend this company enough. If you want your move to go as smoothly as possible, you will go with American Way Moving

I cannot stress enough how absolutely wonderful these guys were. 10 stars plus are warranted. They came in, they packed up my kitchen, they broke down things that needed ... Read More I cannot stress enough how absolutely wonderful these guys were. 10 stars plus are warranted. They came in, they packed up my kitchen, they broke down things that needed to be broken down, AND they put them back together again when we got to the new place!! They were polite, courteous, professional, and just good boys!!! They were efficient and quick. Final total came in less than original quote. I cant say enough good things about this company. Kudos guys, and thank you so much!!!