American Way Moving

I honestly don’t know if this company can improve. They are better off shutting down their services. Used this company to move out of state and it was the absolute wors ... Read More I honestly don’t know if this company can improve. They are better off shutting down their services. Used this company to move out of state and it was the absolute worst experience! First of all I provided a list of items I had in a storage unit that I wanted moved. The first guy I spoke to told me the truck size I would need and cost. Several phone calls later and the price changed multiple times and it was not just a few dollars it was hundreds to thousands of dollars. Pictures of my unit were sent ahead of time so no SURPRISES for anyone. Then the day the contracted movers were set to come I was told they would arrive at the storage between 4-6pm. Due to me already being out of the state I had my friend meet them there. They called at 7pm stating they were still another 30 minutes moving another unit. They called around 8 saying they were an hour out. By the time they showed up to the unit and saw my unit now all of a sudden the movers are stating that there were multiple things they couldn’t take. They didn’t have the space, the item was never listed on the original contract. At this point the storage is about to close. They said we will have to come finish the move tomorrow. They were supposed to be at the storage unit at 6AM they had my friend and girlfriend waiting for two hours to show up. Then they continued to say that they were going to charge me an additional cost. At this point almost totaling this move over 1000s of dollars. The moving company they contacted with told me the day of delivery they would need to charge me an extra 500 to get a uhaul since their truck is couldn’t fit into my apartment complex. Then continued to say they were never informed I was on the second floor so that would be an additional cost! It was in the original contract that I was on the second floor! I had to go get a U-Haul myself and have them put my stuff in the truck and move it on my own. I could not afford to pay more money to this company after already paying thousands of dollars! DO NOT USE THIS COMPANY. They are rude, unprofessional and do not have one single ounce of respect for your their customers time or belongings!

I entrusted American Way Moving with moving my family heirlooms. They showed utmost care, using gloves to handle delicate items and custom wooden crates for antique furni ... Read More I entrusted American Way Moving with moving my family heirlooms. They showed utmost care, using gloves to handle delicate items and custom wooden crates for antique furniture. The team created a photographic log before and after the move, providing peace of mind that my cherished possessions were treated with respect.

Their clear pricing, which included no unexpected costs or hidden fees, made budgeting easy and demonstrated their dedication to openness. Their clear pricing, which included no unexpected costs or hidden fees, made budgeting easy and demonstrated their dedication to openness.

It's a good price for the high-quality service they provide. I will call them again when I need their help. My brand-new bed was among the things they took apart and then ... Read More It's a good price for the high-quality service they provide. I will call them again when I need their help. My brand-new bed was among the things they took apart and then put back together. This is a wonderful resource!

Moving just got easier; these pros handled fragile items like come cake pie, they dismantled my decors and chandeliers expertly, and very step they took showed how profes ... Read More Moving just got easier; these pros handled fragile items like come cake pie, they dismantled my decors and chandeliers expertly, and very step they took showed how professional and experienced they were.

My heavy furniture arrived on schedule. Throughout, I also maintained contract with my relocation coordinator, and he very polite in responding. The moves also reassemble ... Read More My heavy furniture arrived on schedule. Throughout, I also maintained contract with my relocation coordinator, and he very polite in responding. The moves also reassembled the furniture after unpacking if after delivery. I heartily endorse these folks!

If I could give them 0 stars, that is what they deserve. I paid $968.00 down to move my stuff that they said they could move. Turns out that was not true. Now they will n ... Read More If I could give them 0 stars, that is what they deserve. I paid $968.00 down to move my stuff that they said they could move. Turns out that was not true. Now they will not refund my money.

I'm overjoyed! The crew moved with accuracy and organization, managing every part of the process. They were on time, did a good job loading and unloading my stuff, and ev ... Read More I'm overjoyed! The crew moved with accuracy and organization, managing every part of the process. They were on time, did a good job loading and unloading my stuff, and even assisted with assembling some furniture. I strongly advise anybody in need of a trustworthy relocation company.

Wonderful job! Smith workers rapidly unloaded the truck. The men were extremely vigilant when moving our boxes and cardboard. They also installed security measures all ar ... Read More Wonderful job! Smith workers rapidly unloaded the truck. The men were extremely vigilant when moving our boxes and cardboard. They also installed security measures all around my house to safeguard my doors, floors, and walls.

Absolutely terrible from start to finish! Fred is a con artist of the worst kind. Blatantly lied to us about many important factors concerning our long distance move and ... Read More Absolutely terrible from start to finish! Fred is a con artist of the worst kind. Blatantly lied to us about many important factors concerning our long distance move and was conveniently never available to take our calls when problems arose. We were told by the actual movers that our things would be in storage for up to 30 days and the move would cost double what was quoted. We had no choice but to pay it and they demanded cash only which was completely contrary to what Fred had assured us. Some very expensive items were badly damaged when our things finally arrived and that "mover" claimed to know nothing about it or filing claims. Once again a shoddy company doing very bad business! This was not our first long distance move but by far the worst!