Aug 03, 2025
Misleading, Unresponsive, and Deceptive — Avoid at All Costs
I contracted American Way Movers for an interstate move from Pittsburgh to Nashville, and it was one of the worst consumer experiences I’ve ever had. Misrepresentation: They presented themselves as a moving company, but they are actually a broker. This was never made clear until the day of the move. False Promises: I was verbally assured multiple times — even days before the move — that my belongings would be delivered directly within 1–2 days. When the carrier arrived, they told me, “Oh, they lied to you,” and my delivery ended up taking five weeks. Bait-and-Switch Pricing: Despite reviewing my inventory multiple times and assuring me it would fit in the truck space I paid for, the carrier claimed I had 2–3x too much stuff and demanded hundreds more dollars to load it. No Accountability: Once my items were picked up, American Way Movers told me they had no obligation to me and that any issues with the carrier were not their responsibility — even though they hired the carrier. Customer Service Nightmare: There’s one phone number. You’ll wait on hold for 30+ minutes, only to be hung up on. No one returns calls. No one helps. No Claims Support: Now that I’m trying to file a claim, there is no contact info or support available. This company fits the profile of every moving scam listed on the FTC’s website. I strongly urge others to avoid this broker and seek out reputable, direct moving companies instead.
Jul 05, 2025
Thanks, guys!
They were quick, careful, professional, and polite. One of the crew members on my team was new, and the foreman was a patient and kind mentor in showing the new guy the ropes. That kind of care was apparent at every step, from how the crew worked with each other to how they treated me and my things. American Way Moving made a stressful process much easier. Thanks, guys!
Jun 27, 2025
Five stars all the way!
Beau was incredibly responsive and attentive to my needs, ensuring that every detail was covered. His team was punctual, efficient, and handled my furniture with the utmost care. They took the time to wrap and protect each item, making sure nothing was damaged during the move. Their attention to detail and dedication to customer satisfaction really set them apart. Moving can be a stressful experience, but Robert and his team made it seamless and stress-free. I highly recommend American Way Moving to anyone in need of a reliable and professional moving company. Five stars all the way!
Aug 17, 2025
They are Scammers!! Be Aware
If only i can give negative star i would. From the start, I had concerns about Christy White, the lady who quoted me. She was overly pushy, insisted on staying on the phone even when I said I'd call back, and gave me a low quote of $2924 to secure the job. After paying, she became unreachable. On pickup day, a different company showed up a United Speed Movers, claiming to be affiliates of American Movers, and demanded more money or they'd refuse my items a total of $5943. Despite Christy promising delivery within 2-4 days it become one week, the customer service representative I spoke to later seemed dismissive and unhelpful, citing human limitations and unforeseen circumstances like mudslides (which weren't an issue when they arrived). Things escalated when, a day before delivery, someone they demanded an additional $800 for shuttle services due to truck size issues. They should arrive Thursday of July 17 but they arrived Friday, and despite knowing my schedule that I'm leaving that day so my scheduled got delayed because of them, they sent a U-Haul with two workers who didn't seem professional - one couldn't speak English, and they lacked necessary tools, making me dig out my own to assemble furniture. To top it off, one of the workers took my water camera while handling my belongings and go through my stuff. I message them and no response from them. You cant reach any of them anymore. Even the email of the receipt you cant open it anymore. The lack of communication and care after payment has been shocking. This has been my worst experience with movers, and I'm still dealing with the aftermath. So please please please don't take this company they are scammers.
Jul 01, 2025
I would absolutely use them again!
American Way Moving exceeded my expectations during my long-distance relocation! The crew was friendly, efficient, and incredibly organized. They wrapped and loaded everything quickly, ensuring nothing was damaged. Communication was top-notch, and I always knew what to expect. I felt like my move was in great hands. I would absolutely use them again!
Jul 04, 2025
I would definitely recommend them to anyone in need of reliable movers
From the initial contact with Brook to getting an estimate and scheduling, everything was handled professionally and efficiently. While the cost wasn't cheap, it was in line with other reputable movers. A week after my move, I noticed an issue, and they promptly sent someone out to fix it without hesitation. I would definitely recommend them to anyone in need of reliable movers
Jul 01, 2025
Definitely recommend them!!!
We had an amazing experience with American Way Moving! They arrived on time, worked quickly, made sure all our furniture and personal items were handled with care and even disassembled and reassembled our furniture. They were friendly and professional and our final price came out quite close to the estimate we got initially. Definitely recommend them!!!
Jun 29, 2025
pleasant and professional!
The crew showed up on time and were pleasant and professional! They did a great job prepping it, strapping it to a sled, loading and unloading, ultimately placing exactly where I wanted it. The whole process only took a few hours and the spa made it through without any damage except for a minor crack in a cabinet panel that was already rotted before the move, the acrylic tub and all the pumps and equipment are perfect. I highly recommend American Way Moving for all your moving needs.
Jun 30, 2025
10 stars plus are warranted
I cannot stress enough how absolutely wonderful these guys were. 10 stars plus are warranted. They came in, they packed up my kitchen, they broke down things that needed to be broken down, AND they put them back together again when we got to the new place!! They were polite, courteous, professional, and just good boys!!! They were efficient and quick. Final total came in less than original quote. I cant say enough good things about this company. Kudos guys, and thank you so much!!!
Jun 25, 2025
clear, responsive, and helpful
From the initial inquiry to the final delivery, their communication was excellent — clear, responsive, and helpful every step of the way. The team communicated that they could be early and committed to a team. The team arrived on time, handled everything with care, and worked quickly without sacrificing quality. Their professionalism really stood out, and they made what could have been a stressful process feel smooth and easy. I highly recommend American Way Moving to anyone looking for reliable movers.
