Overall ok!!!
I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start
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I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start off with a 3 star only because Nate really fought for my business which I really appreciated. The price was not as high as other moving companies.
On 8/12/24 I ordered and paid for a move from FL to TX with an expected pick up for 08/17 - 08/18 and I paid extra for expedited delivery for 08/20.
On 8/16 I had to call the company to see if a date had been confirmed since I had not heard from anyone. I was then told my pick up will be 08/18 between 10 am - 1 pm. So now I wait to see what happens. I’ll be back on 08/18 for an update.
Update: On 8/18, which was the loading day, the movers arrived within the given time frame. However, they showed up in a 26ft U-Haul instead of a proper moving company truck. The issue started when they mentioned that the estimated 602 cubic ft that I had paid for was not enough to accommodate all the items listed on my price sheet. I was quite upset as I believe it is the responsibility of Menards to provide an accurate estimate, either by sending someone to assess the items or by conducting a virtual tour, similar to other moving companies I have contacted.
As a result, my initial price of $3,333.34 skyrocketed to $6,555, as I was informed that I only paid for 1/4 of the truck and that the estimate was off by 250 cubic ft. The movers packed the truck in a way that seemed like they were trying to maximize the space to get more money out of me. I was unable to reach customer service despite calling them three times, and the same goes for Nate, whom I also called three times.
Furthermore, I was not informed by Menards about additional charges for heavy lifting. After disputing the situation, the movers attempted to backtrack after I confronted them about the extra $3,200. Eventually, they reduced the additional charge to $868 after I spoke with someone named Phillip at Menards, who confirmed that the amount was not correct.
While I cannot entirely blame Menards for this mishap, I believe that they share some responsibility, especially if the moving company, Sunshine National Movers, frequently works with them. I will complete my overall review on the delivery date, 8/20, to see if the shipment arrives on time, given that I paid extra for expedited delivery.
Move size: 3 Bedroom Home
Service cost:
$6555
