Compass Moving Group LLC

I had a great experience with these guys during my recent move. The team showed up right on time, handled everything carefully, and worked efficiently. They made a stress ... Read More I had a great experience with these guys during my recent move. The team showed up right on time, handled everything carefully, and worked efficiently. They made a stressful day into a super easy one.

I had no problem getting booked, and the customer service team responded to all my questions. The professionalism of the crew on moving day exceeded my expectations. ... Read More I had no problem getting booked, and the customer service team responded to all my questions. The professionalism of the crew on moving day exceeded my expectations.

The experience was positive from beginning to end. The team was reliable, respectful, and made sure every detail was taken care of without any hassle. The experience was positive from beginning to end. The team was reliable, respectful, and made sure every detail was taken care of without any hassle.

The service was good and professional. The movers were quick and were equipped with the right tools for loading large boxes and furniture. I had a good experience. ... Read More The service was good and professional. The movers were quick and were equipped with the right tools for loading large boxes and furniture. I had a good experience.

In the end, the nursery move went smoothly and removed a lot of stress for me. I needed help moving the crib, the chair, and a few small pieces of furniture. The movers c ... Read More In the end, the nursery move went smoothly and removed a lot of stress for me. I needed help moving the crib, the chair, and a few small pieces of furniture. The movers carried each item carefully and kept the space calm while working. The crib was set down safely, and the changing table was placed where I asked. It was a relief that all went so smoothly.

Communication was a major issue. I called multiple times before moving day to confirm details and rarely got a clear answer. The lack of responsiveness was concerning. ... Read More Communication was a major issue. I called multiple times before moving day to confirm details and rarely got a clear answer. The lack of responsiveness was concerning.

The service lacked professionalism and proper organization. I had to follow up multiple times for basic updates, and the overall process was disappointing. There is a lot ... Read More The service lacked professionalism and proper organization. I had to follow up multiple times for basic updates, and the overall process was disappointing. There is a lot of room for improvement.

The service did not deliver the level of reliability I was hoping for. Delays and inconsistent communication made the process stressful. I believe significant improvement ... Read More The service did not deliver the level of reliability I was hoping for. Delays and inconsistent communication made the process stressful. I believe significant improvements are needed.

I was helping my elderly mother move from her house of 40 years into an apartment. She has many fragile antiques and cherished items. The movers showed incredible patienc ... Read More I was helping my elderly mother move from her house of 40 years into an apartment. She has many fragile antiques and cherished items. The movers showed incredible patience. They took time to ask her about certain pieces and wrapped her glass cabinets and mirrors with extreme care. Their gentle approach meant the world to her.

I kept thinking I had forgotten something, but every time I checked, it seemed like things were already handled. It felt a bit strange at first because I am used to doing ... Read More I kept thinking I had forgotten something, but every time I checked, it seemed like things were already handled. It felt a bit strange at first because I am used to doing most of it myself. By the end, I realized I did not have to double check as much as I usually do.