United Express Moving & Storage

This was the worst experience of my life, precisely when I was at the beginning of my first pregnancy, which was a very delicate moment for us. We hired United Express t ... Read More This was the worst experience of my life, precisely when I was at the beginning of my first pregnancy, which was a very delicate moment for us. We hired United Express to move us from Iowa to California; I researched the company on Google and saw several positive reviews. The initial service was ok, despite the pressure to sign the contract at the same day. What the attendant Carl didn't tell me: the company doesn't have its own trucks and it's not their employees who actually carry out the moves (so it's easier for no one to be held responsible if something is damaged); in addition, they didn't tell me that EVERY item that wasn't listed in the estimated agreement could have an absurd increase. And I only found this out 3 days before the move date, when the new estimated value was TRIPLE the amount initially agreed. In addition, the attendant was so rude to my husband that he immediately assumed it was a scam (because he refused to pay more than the locked inicial amount). We tried to insist, but there were several inconsistencies, such as the wrong address, poor communication and they simply didn't tell us when and what time they would pick up (even one day before the agreed date). We had a deadline to move, and after researching the reviews more carefully, I realized that all the positive reviews were from robots, and that scrolling down the feed there were SEVERAL comments from people with the same negative experiences we were having, some even worse. We ended up realizing that it wasn't worth continuing to try to get a service from this company (which, btw, shouldn't even have a license to operate); we preferred to lose the initial deposit and handle the entire moving process on our own. It was extremely stressful and we suffered a huge financial loss, so NEVER hire this company, they are a BIG SCAM!! The universe will take care of their consequences for prejudices so many people!

I'm happy with how United Express Moving & Storage treated me. I had the easiest time possible the whole time. The movers did a great job and moved quickly. I think Unite ... Read More I'm happy with how United Express Moving & Storage treated me. I had the easiest time possible the whole time. The movers did a great job and moved quickly. I think United Express Moving & Storage is the best choice for moving. Thank you again very much.

Moving from the suburbs to the city was a breeze with these guys. They showed up right on time and were really organized. They wrapped all my furniture with care and made ... Read More Moving from the suburbs to the city was a breeze with these guys. They showed up right on time and were really organized. They wrapped all my furniture with care and made sure everything was securely loaded onto the truck. They were friendly and efficient, handling everything with a smile. When we arrived at my new place, they unloaded and set everything up exactly how I wanted. Great job!

Andrew and the moving crew recently took some of the furniture in my office to a storage unit. Because I asked them to keep them for a month, they carefully double-pack e ... Read More Andrew and the moving crew recently took some of the furniture in my office to a storage unit. Because I asked them to keep them for a month, they carefully double-pack each thing. After 25 days, they delivered me and trust me, nothing was damaged.

I had a great experience with Brandon. Brandon showed up on time and was organized. Andrew packed everything with care, including my collection of framed artwork. John to ... Read More I had a great experience with Brandon. Brandon showed up on time and was organized. Andrew packed everything with care, including my collection of framed artwork. John took extra precautions to ensure nothing got damaged. Phil also helped me assemble some furniture and made sure my new living room looked just right. Brandon was friendly, efficient, and made the whole moving process much easier.

Andrew promptness in pleasing my requests and exceeding my expectations is much appreciated. Everything worked out wonderfully for me. Andrew promptness in pleasing my requests and exceeding my expectations is much appreciated. Everything worked out wonderfully for me.

With their extraordinary talents and expertise, the professionals at this firm are well-equipped to handle the move, whether domestic or international. ... Read More With their extraordinary talents and expertise, the professionals at this firm are well-equipped to handle the move, whether domestic or international.

Brandon and his staff consistently worked long hours and did a quality job. His rates are far lower than his competitors, and the quality of his work is comparable. ... Read More Brandon and his staff consistently worked long hours and did a quality job. His rates are far lower than his competitors, and the quality of his work is comparable.

Excellent ability to understand and meet the demands of customers. They disassembled, moved, and reassembled everything with extreme care and efficiency. I'd strongly sug ... Read More Excellent ability to understand and meet the demands of customers. They disassembled, moved, and reassembled everything with extreme care and efficiency. I'd strongly suggest using them for any relocation.

The staff was helpful and pleasant when I scheduled the appointment. Before they carried our furniture onto the truck, they properly covered it with padding. We are satis ... Read More The staff was helpful and pleasant when I scheduled the appointment. Before they carried our furniture onto the truck, they properly covered it with padding. We are satisfied with the relocation and will utilize their services again.