Safebound Moving and Storage

I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' C ... Read More I am rating their customer service as a one. (I would rate the actual moving people as a 4). I was referred to them to move a grandfather clock locally. The 'estimator' CHRIS quoted $999 which included 3 hours of time for THREE people, PLUS charges for one hour of travel, a clock technician charge, and an 'operational charge.' When I asked if this was a flat rate, they said no, it was an hourly rate based on 3 hour minimum. I had no idea what was involved. I had to rely on their estimate that it would take THREE people. Clearly that was an upsell to inflate the price. But, of course I didn't know that. I was floored by the estimate so in order to be sure that it wouldn't end up costing more, I asked for a flat rate and was offered a flat $1000. The original contract had the specifics, but the document I signed only stated that a clock was being moved, without detail. When the truck showed up, there were only TWO people. Had the original quote stated two people, the cost would have been about $240 less and had I negotiated a flat rate, it would have been based on that. I emailed the original estimator person who kicked it 'upstairs.' A person (ZACK, I think) called me and was extremely rude, would not let me explain why I thought the fee was unfair, but he continued to talk over me even while I asked him to stop and listen. He continually told me I signed a contract. I maintained that the estimate and the agreed amount was based on more workers than were sent by the company; but he wouldn't listen. Even the driver could hear this guy speaking loudly and not stopping when I asked him to listen. This is poor customer service. Making a small consideration in the price would have been in order or a polite person who validated my concern. But, they had my clock on the truck and wouldn't bring it in until I paid the full amount. So, I did. I sent a follow up email and received even a ruder reply. DO NOT USE THESE PEOPLE. I feel sorry for their actual moving staff. They were polite, nice, and handled my clock carefully. However, although the person who was the clock tech handled the moving parts well and reinstalled them, I had to ask her to set the time and then after she left, it wasn't keeping time. I realized that she hadn't started the pendulum. Once that was done, it worked perfectly. Since there was a separate fee for a clock tech, wouldn't you think they would know to start the clock??

The foreman was super rude to me and his own team. He yelled a lot and threw cardboard around the truck. I felt uncomfortable just being there, and that’s not something ... Read More The foreman was super rude to me and his own team. He yelled a lot and threw cardboard around the truck. I felt uncomfortable just being there, and that’s not something you want on moving day.

This was a little while ago but after I commented on an advertisement about my experience with these scam artists, I figured I’d be sure I didn’t miss an opportunity ... Read More This was a little while ago but after I commented on an advertisement about my experience with these scam artists, I figured I’d be sure I didn’t miss an opportunity to tell my story. Quoted $6,900 and on moving day for our move across the state, a Thursday, with the kids’ school starting on Monday, they showed up and said it’s going to be $12k after they apply some discounts. I had no choice. The movers were rude, the estimator, Patric, was radio silent, belongings were damaged, they became impossible to get a hold of, wouldn’t call back or email back, have since blocked me on Facebook for a comment I left on an advertisement I received, never held themselves accountable, paid out shockingly minimal amounts on damaged goods (including a China cabinet) and if you search for the true reviews out there that have been suppressed, you see how often this same treatment occurs.

Moving from one coast to another was a daunting task, but the moving team made it seamless. They were attentive to every detail, from packing fragile items to ensuring th ... Read More Moving from one coast to another was a daunting task, but the moving team made it seamless. They were attentive to every detail, from packing fragile items to ensuring the truck was loaded securely. Their communication was excellent, keeping me updated on the progress. The move was completed within the estimated time frame, and all my belongings were in perfect condition upon arrival.

Elias Neftali and Claudio did a fantastic job with moving furniture and mounting them. Definitely recommend! They did a great job from start to end. Elias Neftali and Claudio did a fantastic job with moving furniture and mounting them. Definitely recommend! They did a great job from start to end.

Absolutely one of the Worst working Experiences I've ever had! Would Not Recommend! Trust me this company is terrible !! Terrible communication on important matters.. ... Read More Absolutely one of the Worst working Experiences I've ever had! Would Not Recommend! Trust me this company is terrible !! Terrible communication on important matters..

Thank you roldan and traverse for an amazing moving experience with my delivery! Thank you safebound for everything! Thank you roldan and traverse for an amazing moving experience with my delivery! Thank you safebound for everything!

The guys came and got started right away. I highly recommend this company. Thank you to Elias, Neftali, and Mauricio. Fantastic service!!! The guys came and got started right away. I highly recommend this company. Thank you to Elias, Neftali, and Mauricio. Fantastic service!!!

I don’t know how anyone could’ve left a positive review here. Half of what they promise is just BS. Poor estimate and poor communication. I don’t know how anyone could’ve left a positive review here. Half of what they promise is just BS. Poor estimate and poor communication.

Rubio and his team were fantastic!! I highly recommend this company. We booked with a days notice and they moved our office in 45 minutes!! Rubio and his team were fantastic!! I highly recommend this company. We booked with a days notice and they moved our office in 45 minutes!!