Menards Moving & Storage

It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged ... Read More It wasn’t terrible, but I wouldn’t go with them again. They are brokers so they just hire movers to do the work for them. All of my stuff arrived and was undamaged. The biggest issue I had was that the quote they gave me was so wrong. I knew the price could go up and down once they actually got there, but they were SO off that the movers said it was going to be triple wha the quote initially was. All that to say, the people who moved my stuff were great, but the brokers are just goofy.

I need someone to contact me immediately. This has been the worst moving experience I’ve ever had. My movers did not show up, nor did they call. The scheduled pick-up w ... Read More I need someone to contact me immediately. This has been the worst moving experience I’ve ever had. My movers did not show up, nor did they call. The scheduled pick-up window was the 30th-31st, yet I received no communication from them, and you provided no information on how to reach them. If your office is closed, you should ensure that everything is properly managed in advance so operations run smoothly during that time. Your Google listing states that you are open on Sundays, but I can’t reach anyone today. I don’t even know who my movers are because this information was not clearly communicated to me. The little bit of information I did receive shows that this “company” is no where to be found online. Now, I have no way of finding out whether they will show up at all today. If I wanted to be let down by an unreliable, non-accredited moving company, I would have hired one directly instead of using your service. The movers need to arrive today.

Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI ... Read More Do not hire this company. They are impossible to work with. Got a quote from Tony for one amount, then it went up out of nowhere. Then when the moving company showed (FYI Menards is just a broker) the moving company had an entirely different quote. They had already loaded my stuff, then we discovered the discrepancy, and Menards did nothing to resolve the issue, just told them to unload it. But this was after an hour of waiting for a response and trying to get in touch with someone. Now I can’t contact Tony, the person who originally promised my price. Tony, on a recorded call told me that my money was fully refundable if they did not complete my move. Now all of my stuff is back in my house and they have $1140 of my money.

This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset w ... Read More This is the WORST experience I have had with movers. Communication was AWFUL! They rarely answer the phone and when they do, they give you the run around then get upset with you for asking questions. The 3rd party movers they use are TERRIBLE! They were 2 days late which costed me money! Then their boss wouldn't answer his phone so they sat ay my place for 4 hours waiting on the "green light" from him! They were very unprofessional and disrespectful even the "boss" telling me "drink some wine and relax!" AWFUL! I am now missing items. I counted and took pictures of every single box. My couch and chair was light colored and now it's got black spots all over it. My TV stand is full of scratches. My $4k mattress is damaged and now unusable! This is NOT a company you need to use to move. They talk down to you like you're incapable of understanding... they gaslight you and refuse to take responsibility for their actions! RUN FAR AWAY!

I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start ... Read More I’m a heavy reviewer. I like to take my chances even when people have bad reviews for some odd reason. This review will consist of live updates. Right now I’ll start off with a 3 star only because Nate really fought for my business which I really appreciated. The price was not as high as other moving companies. On 8/12/24 I ordered and paid for a move from FL to TX with an expected pick up for 08/17 - 08/18 and I paid extra for expedited delivery for 08/20. On 8/16 I had to call the company to see if a date had been confirmed since I had not heard from anyone. I was then told my pick up will be 08/18 between 10 am - 1 pm. So now I wait to see what happens. I’ll be back on 08/18 for an update. Update: On 8/18, which was the loading day, the movers arrived within the given time frame. However, they showed up in a 26ft U-Haul instead of a proper moving company truck. The issue started when they mentioned that the estimated 602 cubic ft that I had paid for was not enough to accommodate all the items listed on my price sheet. I was quite upset as I believe it is the responsibility of Menards to provide an accurate estimate, either by sending someone to assess the items or by conducting a virtual tour, similar to other moving companies I have contacted. As a result, my initial price of $3,333.34 skyrocketed to $6,555, as I was informed that I only paid for 1/4 of the truck and that the estimate was off by 250 cubic ft. The movers packed the truck in a way that seemed like they were trying to maximize the space to get more money out of me. I was unable to reach customer service despite calling them three times, and the same goes for Nate, whom I also called three times. Furthermore, I was not informed by Menards about additional charges for heavy lifting. After disputing the situation, the movers attempted to backtrack after I confronted them about the extra $3,200. Eventually, they reduced the additional charge to $868 after I spoke with someone named Phillip at Menards, who confirmed that the amount was not correct. While I cannot entirely blame Menards for this mishap, I believe that they share some responsibility, especially if the moving company, Sunshine National Movers, frequently works with them. I will complete my overall review on the delivery date, 8/20, to see if the shipment arrives on time, given that I paid extra for expedited delivery.

Whatever you do, do not use this company!!!!! They lied and said that THEY were the moving company, they are not! They are only brokers! They lied to me about when my st ... Read More Whatever you do, do not use this company!!!!! They lied and said that THEY were the moving company, they are not! They are only brokers! They lied to me about when my stuff would arrive, multiple times. They sent men with a penske truck to get my things and then when they finally delivered it to me they had moved it to a different truck and only one small guy came to unload it all. They ended up breaking items that were decades old and are irreplaceable!!!!! They company they hired to do the move was insanely unprofessional and very rude. Please please please read the reviews and do not use these frauds!

What a smooth move! The movers showed up right on time and with a clean truck. They were organized, using top-notch packing materials to protect my belongings. They were ... Read More What a smooth move! The movers showed up right on time and with a clean truck. They were organized, using top-notch packing materials to protect my belongings. They were friendly and professional, making the whole process much less stressful. When we arrived at the new place, they helped arrange everything just how I wanted it and offered to help with some extra unpacking. Highly recommend!

I had a fantastic experience with this moving crew. They got to work immediately. They were careful with my belongings, using plenty of padding and protective materials. ... Read More I had a fantastic experience with this moving crew. They got to work immediately. They were careful with my belongings, using plenty of padding and protective materials. They were also friendly and professional. When we arrived at the new place, they helped arrange furniture and assisted with some extra unpacking. Excellent service from start to finish!

The Menards Moving & Storage squad is phenomenal; the guys who came to move my stuff were Adam and James; they were all skilled and experienced. Also, the truck drivers ... Read More The Menards Moving & Storage squad is phenomenal; the guys who came to move my stuff were Adam and James; they were all skilled and experienced. Also, the truck drivers could cover an off-city shift smoothly.

Today’s move with Menards was great. They arrived on time and were very professional and fast. Everyone on the team was polite and did a great job. We’ll definitely u ... Read More Today’s move with Menards was great. They arrived on time and were very professional and fast. Everyone on the team was polite and did a great job. We’ll definitely use them again if we move in the future.