Menards Moving & Storage

Moving is honestly my least favorite thing to do in the world. Menards Moving took a lot of the sting out of it by finding a reliable team for my move across the city. I ... Read More Moving is honestly my least favorite thing to do in the world. Menards Moving took a lot of the sting out of it by finding a reliable team for my move across the city. I liked that I didn't have to vet every single company myself because I just don't have the time. Everything went smoothly, and the price stayed where it was supposed to.

Title: Extremely Disappointing Experience with Menards Moving and Storage I want to warn others about my terrible experience with Menards Moving and Storage. First and ... Read More Title: Extremely Disappointing Experience with Menards Moving and Storage I want to warn others about my terrible experience with Menards Moving and Storage. First and foremost, this company is a broker, not a direct moving service—they use third-party drivers and essentially sell your move to the highest bidder. You have no control or knowledge of who will actually handle your belongings, and this leads to all sorts of problems. All of our emails and documentation, including our original quote and binding estimate, expired or became inaccessible. The binding estimate provided was $1,970.80, which I confirmed was within my $2,000 budget with Lenny Powers, the person who booked our move from Washington State to Louisiana. He assured me that this price was guaranteed. After we paid our deposit, everything began to unravel. The actual mover, Danny, was from a company called Direct Location and arrived in an unmarked box truck. Communication was terrible—the night before, Danny confirmed he would arrive at 8 am, but he pushed it back to 11 am, then to 1 pm. When he finally showed up, he demanded $2,600—far above our agreed price. Danny used a green sticker labeling system for our inventory and, on the sheet he filled out, listed 758 cubic feet at $2.60 per cubic foot, plus another 542 cubic feet at the same rate, suddenly inflating our total cost by thousands. For reference, the pickup date was 1/24/26 and the delivery date was 2/15/26. Before the driver would even open the U-Haul (which we had to pay for), he demanded another $2,797.65. To add to the confusion, this payment had to be made out to yet another company, Moving Prime. When the delivery finally happened, the driver was a Russian man who barely spoke English, and his helper did not speak English at all. The language barrier made communication impossible and left me feeling very unsafe during the delivery process. We felt completely trapped and extorted. Throughout the move, several fragile items were handled carelessly, and some boxes arrived damaged. Communication with Menards and all involved parties was abysmal. Hidden charges, lack of professionalism, language barriers, and feeling unsafe made this the worst moving experience we've ever had. I cannot recommend Menards Moving and Storage to anyone and urge others to look elsewhere for a trustworthy mover.

I’m way too old to be lugging a sleeper sofa down three flights of stairs anymore. I reached out to Andrew, and he found me a local crew that handled it in about twenty ... Read More I’m way too old to be lugging a sleeper sofa down three flights of stairs anymore. I reached out to Andrew, and he found me a local crew that handled it in about twenty minutes. It was worth the money just to save my back. The booking was easy, and I didn't have to chase anyone for a quote.

They did a solid job with my move yesterday. The workers were focused, and they did not waste any time getting the job done. It felt good to have extra hands to help with ... Read More They did a solid job with my move yesterday. The workers were focused, and they did not waste any time getting the job done. It felt good to have extra hands to help with the heavy lifting.

I had a kidney transplant six months ago, and I am not supposed to lift more than ten pounds. My doctor said no pushing, no pulling, no carrying. I still had to move out ... Read More I had a kidney transplant six months ago, and I am not supposed to lift more than ten pounds. My doctor said no pushing, no pulling, no carrying. I still had to move out of my old apartment. My sister called James and told him about my restrictions. He said we will send extra guys, so she does not have to touch anything. The crew that came moved my bed into the bedroom and placed my plants on the windowsill. I stood in the corner and directed. That was all I could do. It was enough.

I bought a massive commercial-grade refrigerator from a restaurant that was closing down three towns over. Since I don't own a truck or have any ramps, I was stuck on how ... Read More I bought a massive commercial-grade refrigerator from a restaurant that was closing down three towns over. Since I don't own a truck or have any ramps, I was stuck on how to actually get it home. I called Menards Moving and asked if they could find a crew for a single-item job like that. John actually found a local team with a lift-gate truck that was already in that area. They picked it up and had it in my kitchen in under an hour. It saved me from having to rent a trailer and try to lug that 400-pound thing myself.

There was a small fire in our kitchen. The rest of the house was okay, but we needed to empty everything so the restoration crew could work. I was exhausted and covered i ... Read More There was a small fire in our kitchen. The rest of the house was okay, but we needed to empty everything so the restoration crew could work. I was exhausted and covered in soot. My neighbor called (person name) for me because I could not even think straight. He found movers who wore masks and booties and did not complain about the smell. They wrapped our books and dishes and labeled every single box. When we moved back in three months later, everything was exactly where it was supposed to be. I still do not know that neighbor's full name, but I owe her everything.

A huge storm hit right when I was supposed to be loading up my life into a truck. The broker was great about staying in touch and helping me reschedule with the movers wi ... Read More A huge storm hit right when I was supposed to be loading up my life into a truck. The broker was great about staying in touch and helping me reschedule with the movers without losing my mind. They acted as the middleman, so I didn't have to argue about dates or extra fees. It was a stressful situation, but they handled the back-and-forth communication for me.

I just bought my first house, and I was totally clueless about how to hire a moving company. Menards Moving walked me through the whole process and found a team that fit ... Read More I just bought my first house, and I was totally clueless about how to hire a moving company. Menards Moving walked me through the whole process and found a team that fit my closing date. They didn't try to upsell me on stuff I didn't need. It felt like I had a professional friend helping me navigate the move. I would definitely recommend their service.

Do not use this company I hired them to move me from Georgia to Florida and was told a different price when they came out from what they quoted me when I received my furn ... Read More Do not use this company I hired them to move me from Georgia to Florida and was told a different price when they came out from what they quoted me when I received my furniture 7 days later everything I owned was damaged I mean everything how disappointed I was th see all of my furniture in such horrible condition.