Hidden Fees, Damaged Items, and Contract Misrepresentation
I hired Amerisafe Moving Services to transport my deceased brother’s belongings from Atlanta, GA to Ohio. I was quoted $1,900 for the entire move, including his mechanical tools, personal items, and motorcycle. I attempted multiple times to list the motorcycle correctly, but the salesman refused and listed it as “motorcycle parts,” assuring me the quote was accurate. When the movers arrived, I was told the motorcycle was “not listed correctly” and I was forced to pay an additional $800. All items fit in a 26 ft box truck, so the fee was unjustified. At delivery, the company arrived in a semi-truck, which could not access my residential street. I was then told I needed to pay another $600 for a smaller truck. This was the first time I was ever told a semi would be used. When I questioned it, they said “it was in the contract,” despite never verbally disclosing this during the quote. This is a clear bait-and-switch tactic. Three items were also damaged, and the company only offered reimbursement based on weight, which is minimal and unfair. The move that was supposed to cost $1,900 ended up costing $3,200, through no fault of mine. Amerisafe misrepresented the inventory, failed to disclose material terms, added fees at unavoidable moments, and mishandled my brother’s belongings.
