AmeriSafe Moving Services

On 7/29/24 I have email communication from John Wyville at AmeriSafe movers that they could do the job on July 2nd or 3rd in a binding estimate. He assured me in writing ... Read More On 7/29/24 I have email communication from John Wyville at AmeriSafe movers that they could do the job on July 2nd or 3rd in a binding estimate. He assured me in writing 3 things – it would be a direct move from my home to NC (no warehouse), that their company would be doing the move (not subcontracted with a rental truck and day laborers), and that my inventory and cubic feet was accurate @ 705 cubic feet.  He assured me that there would be no issues with the cubic feet.  The movers show up from Cobra Van Lines on July 2nd and have my Dad sign a bill of lading for 1200 cubic feet before they ever come in the house.  They also tell him that they were dropping my belongings off in a warehouse in Chicago to await being put on a semi to North Carolina. I called John from the airport in tears and he says I will have to pay for the overage since my dad signed but that I would be able to get a refund from AmeriSafe.  I was told that he would “make this right, whatever it takes – even if it has to come from my own pocket” by John.  He says he’s going to forward it to customer service and someone would reach out.  The person from customer service reached out and literally laughed when I relayed the conversation with John Wyville, Senior Moving Coordinator.  She said that 1200 cubic feet were signed for and that is what I had to pay if I wanted my things back.  I call Cobra Van Lines and ask for photos of 1200 cubic feet actually being used in the truck and was told that they don’t do that. The evening of July 5th I get a text from the delivery driver saying he will be at my house on the 6th of July.  My belongings arrive on time and undamaged but while they were putting my furniture back together we couldn’t find a hardware box.  I asked if I could go look in the truck and was told that I could.  The box wasn’t in the truck either.  ALL my items had been offloaded at that time and I was surprised at how small the space was.  There were several deliveries on the truck – it was packed completely full – and I had been the first stop.  I decided to measure the space (and took video of me doing so).  The dimensions were 142 x 108 x 100 inches.  Had I used up every square inch of available space (which is impossible), the very maximum I could have used would be 887 cubic feet.  That is even counting the space right in front of the door which someone else’s king mattress was taking up.

Take your business elsewhere... Fraud! Our experience with this moving company was marred by misleading information and dishonesty. We received a quote from Darren to ... Read More Take your business elsewhere... Fraud! Our experience with this moving company was marred by misleading information and dishonesty. We received a quote from Darren to move our 4 bedroom/3 bath, living room, family room, and patio furniture from CA to TN. He took an inventory of the furniture we were planning on moving to use in his database to calculate the cubic footage we would need to give us a quote. He included 49 pieces of furniture and 50 boxes. Darren then went over the move process, which we found was a LIE and was the opposite of the contract they have you sign. I should never have trusted his word. Two days before the scheduled pick-up, James called to verify the inventory and even upsold us on reserving the full truck just in case we needed more space; we did so and paid the $1,050 extra (I was told it would be applied to the balance if we did not use the full truck). He said the truck would arrive the day we arrived or the day after at the latest. On the day of the move, the contracted moving company arrived with a 26' 'transfer truck' to pick up our belongings. It was immediately apparent that they had only calculated 1100 cubic feet, a mere 1/3 of the 1800 cubic feet 26' truck they had brought. (going on the Uhaul Site, it states that a 26' truck would fit a small three-bedroom). They informed us that an additional truck would be required, doubling our cost from $11k to $22k. This lack of transparency and the significant and unexpected financial burden it placed on us is unacceptable. We were told that we either could load up whatever fit in the truck at the price quoted or get an additional truck at double the cost. We had to cancel as we could not afford the additional truck, as everything on our end stayed the same from the start of the original quote. We were misquoted in making their deal look appealing for us to sign. They will not refund our deposit of $4,063.00 as they said we had to cancel 72 hours before the scheduled pick-up. How could we have known they would send a small Uhaul truck to move a 4-bedroom house? Customer Service is HORRIBLE, and they refuse to let me speak to anyone in management.

The AmeriSafe Moving Team was a perfectly ordered and punctual one. The working professionals did not waste their time and provided fast help without the depreciation of ... Read More The AmeriSafe Moving Team was a perfectly ordered and punctual one. The working professionals did not waste their time and provided fast help without the depreciation of the quality. Strongly recommend!

I could give 0 stars, I would. Please spare yourself a worse headache than moving already is if you hire these thiefs. First, my mistake not realizing they provide "movin ... Read More I could give 0 stars, I would. Please spare yourself a worse headache than moving already is if you hire these thiefs. First, my mistake not realizing they provide "moving services " so they are brokers meaning you are hiring them to hire someone you don't know to move your things, rip you off and treat you so poorly that we were appalled. The first 1 lady in customer service was the nastiest, most unprofessional person I've ever spoken to. She was condescending, rude and hung up on me when I questioned the binding fee to which her answer was " basically for hiring us". What? She refused to put a supervisor on the phone cause she was one! Again, what? The 4 people that followed were the same, lack of empathy and no accountability for crappy service! The last man I spoke to asked me to send an email to him about my complaint and when I said will the owner see this he said, "probably not" again, what's going there? The price is ridiculous and there is no break down that makes sense. They did not say anything about the actual moving co until the day before when it was too late. We paid our deposit w a c.c. but then the moving co not amerisafe said they needed cash or check. Who does that anymore? We didn't have either and it was Sunday! We did not get our stuff the same day because of this so we had to sleep on the floor. The only positive experience for us was the moving guys Johnny and his crew were nice. We basically spent over 6 k to be treated with no professionalism or respect, and a truck. I later found out Two Men and a Truck would do it for half the price. My bad for not being more thorough but moving is difficult enough without businesses like this taking advantage of people during difficult times. It's shameful. Their website lies about their values, they have none.

In my opinion, Amerisafe should not be allowed licenses to operate in any state. The company seems to coordinate with the movers it hires to substantially raise the price ... Read More In my opinion, Amerisafe should not be allowed licenses to operate in any state. The company seems to coordinate with the movers it hires to substantially raise the price of your move, on the day of your move. I feel Amerisafe pressures you with the potential loss of your deposit, complications with your lease, job, expectant family, etc. I think they hope it may force you, under duress, to just pay the exorbitant increase in rate. In my opinion this company is incapable of giving an honest estimate, coordinate with the movers it hires to complete the job, or treat it's clients with a mediocre amount of basic respect. I believe this company advertises fraudulently and is basically a con to scam you out of your money. Be warned! Hire someone else!

This was by far the worst experience I have had with a moving company. They give you a quote and from what they said they are always off on their quote. That it will alwa ... Read More This was by far the worst experience I have had with a moving company. They give you a quote and from what they said they are always off on their quote. That it will always be higher once the moving vehicle is there. So beware of what you are told when they give you a quote. Because once you pay them any money for the est. you will never get it back. They have reasons that if you cancel your move then you lose what you put down. So if you want the worst experience you can have, you have the right company.

Went from Jersey to Florida. Just under a full truck of furniture. We packed the boxes. They loaded, unloaded, setup everything at delivery. Good overall experience. I ... Read More Went from Jersey to Florida. Just under a full truck of furniture. We packed the boxes. They loaded, unloaded, setup everything at delivery. Good overall experience. I could have probably reserved a little less space and went on a shared load, then it may have taken a few more days, but they gave me a whole truck to myself and it wasn't on a shared load, so I kinda preferrred that, plus the price was the price for a whole truck. I can honestly say I would use them again. Hopefully I never have to move again, but it went about as good as it could.

Not a single item was damaged during moving time. thanks them for their packing techniques. trustworthy and dependable service! Not a single item was damaged during moving time. thanks them for their packing techniques. trustworthy and dependable service!

They were Absolutely Amazing !!!~ Packed everything with such care and made moving a breeeze!!!! I'd hire them over and over again ! They were Absolutely Amazing !!!~ Packed everything with such care and made moving a breeeze!!!! I'd hire them over and over again !

AVOID THIS COMPANY!! they charge a huge broker fee, there is no refund if you cancel your move, and the movers they had come in from St. Louis were careless and unprepare ... Read More AVOID THIS COMPANY!! they charge a huge broker fee, there is no refund if you cancel your move, and the movers they had come in from St. Louis were careless and unprepared. I had to take one of them to town to rent a second penske truck because they didn't estimate our job right. Cost us $13000 when quoted $7200