The movers never hurried my parents when they took breaks to look through the old items they were moving. Every piece of furniture was handled with the utmost care. It wa ... Read More The movers never hurried my parents when they took breaks to look through the old items they were moving. Every piece of furniture was handled with the utmost care. It was not like they were just moving our things; they seemed to understand the emotional aspect of moving.

I’m the kind of person who notices little things, like the way someone handles corners or doorways. The movers were careful, and these little things stood out to me. Th ... Read More I’m the kind of person who notices little things, like the way someone handles corners or doorways. The movers were careful, and these little things stood out to me. They were careful, which showed they weren’t just trying to finish the move as quickly as possible. It made me trust the movers more as the move progressed.

I was excited about the move but was also a bit worried about moving everything to such a long distance. The team from American Van Lines was very good at explaining to m ... Read More I was excited about the move but was also a bit worried about moving everything to such a long distance. The team from American Van Lines was very good at explaining to me how they would ensure my belongings were well taken care of for the move.

I was only moving for a temporary job and did not want to spend too much money on the packing process. The American Van Lines helped with that, as the crew packed everyth ... Read More I was only moving for a temporary job and did not want to spend too much money on the packing process. The American Van Lines helped with that, as the crew packed everything for me from the beginning to the end.

I liked how they double-checked our inventory before leaving. The proper organization of our stored belongings brought me peace. It was an overall thoughtful process, not ... Read More I liked how they double-checked our inventory before leaving. The proper organization of our stored belongings brought me peace. It was an overall thoughtful process, not rushed at all. I will definitely contact them again when we move back.

The moving company asked pertinent questions about where things would go before they began unloading. They were understanding as I tried to decide where things should be ... Read More The moving company asked pertinent questions about where things would go before they began unloading. They were understanding as I tried to decide where things should be placed.

Do Not Use AMERICAN Van Lines! We hired American Van Lines (AVL) to handle our household move from Gilbert, AZ to Fogelsville, PA, paying over $12,000 including insur ... Read More Do Not Use AMERICAN Van Lines! We hired American Van Lines (AVL) to handle our household move from Gilbert, AZ to Fogelsville, PA, paying over $12,000 including insurance. Despite written confirmations, AVL failed to meet agreed pickup and delivery timeframes, arriving late, unprepared, and with insufficient equipment and personnel. The initial truck was too small to accommodate our 4,200 sq. ft. home, resulting in property being left behind, some of which was damaged or later went missing. The decided to deliver the furniture weeks later, and left stuff in Arizona. Did not wrap things properly. Looks like stuff wants dragged. No inventory was provided prior to loading, and no Bill of Lading was issued upon delivery. We paid for additional insurance coverage and filed a formal damage claim. We received a call indicating that an adjuster would be assigned, but more than 30 days have passed with no follow-up, no resolution, and no contact. Multiple additional pickups and deliveries were required, each marked by further delays, miscommunication, unprofessional behavior, and inadequate staffing. Ultimately, our property sustained over $16,000 in damages and loss, we forfeited a $1,000 deposit on our home, and incurred $5,000 in legal fees. American Van Lines has breached their contractual obligations, failed to meet industry standards, and violated two federal laws, four state laws, and the Unfair Trade Practices and Consumer Protection Act. Despite attempts to resolve the matter, we have not received a satisfactory response or compensation. Avoid this company at all costs!!! Our stuff was left in our neighbors yard because they brought Penske box truck to pack our 4,200 sg ft home. Our dining room was left outside in a courtyard for weeks. The customer service is horrible, the driver would hang up on your constantly. Never ever use this company if you care about your belongings!!!

Well it all started wrong with American Van Lines leased my job out to another company. Paid 20K for a move from Morristown, Tennessee to Las Vegas. The boss man fm the l ... Read More Well it all started wrong with American Van Lines leased my job out to another company. Paid 20K for a move from Morristown, Tennessee to Las Vegas. The boss man fm the leased company (Russian Decent) was a jerk, broke things and argued about accepting my AMEX Card which American Van Lines told me I could use. When I arrived in Las Vegas for the dropoff the Russian Contractor delayed my delivery and laughed at me. American Van Lines promised to pay for my hotel but they never sent email and lied also. I had bought extra supplies from Home Depot that the Russian Contractor refused to use (TV Boxes - 5, Mattress Cover - 2) and then would not allow me to load them on the truck to return them since my car was already shipped; he then charged me more money for those items being packed. Numerous things broke, the 85' TV that he packed instead of using the box I bought now has a scratch on the screen, broken picture frames, and the TV stand.

Latron Coleman did a great job of getting our apartment packed up in a timely and efficient manor. His team was really accommodating of wrapping up some of furniture with ... Read More Latron Coleman did a great job of getting our apartment packed up in a timely and efficient manor. His team was really accommodating of wrapping up some of furniture with the moving blankets we provided first so we could keep it wrapped while storing. Highly recommend!

Great help from a great employee!! Thank you so much to Nick Cuffie. Truly could not have done this without you. Great help from a great employee!! Thank you so much to Nick Cuffie. Truly could not have done this without you.