American Van Lines

Do Not Use AMERICAN Van Lines! We hired American Van Lines (AVL) to handle our household move from Gilbert, AZ to Fogelsville, PA, paying over $12,000 including insur ... Read More Do Not Use AMERICAN Van Lines! We hired American Van Lines (AVL) to handle our household move from Gilbert, AZ to Fogelsville, PA, paying over $12,000 including insurance. Despite written confirmations, AVL failed to meet agreed pickup and delivery timeframes, arriving late, unprepared, and with insufficient equipment and personnel. The initial truck was too small to accommodate our 4,200 sq. ft. home, resulting in property being left behind, some of which was damaged or later went missing. The decided to deliver the furniture weeks later, and left stuff in Arizona. Did not wrap things properly. Looks like stuff wants dragged. No inventory was provided prior to loading, and no Bill of Lading was issued upon delivery. We paid for additional insurance coverage and filed a formal damage claim. We received a call indicating that an adjuster would be assigned, but more than 30 days have passed with no follow-up, no resolution, and no contact. Multiple additional pickups and deliveries were required, each marked by further delays, miscommunication, unprofessional behavior, and inadequate staffing. Ultimately, our property sustained over $16,000 in damages and loss, we forfeited a $1,000 deposit on our home, and incurred $5,000 in legal fees. American Van Lines has breached their contractual obligations, failed to meet industry standards, and violated two federal laws, four state laws, and the Unfair Trade Practices and Consumer Protection Act. Despite attempts to resolve the matter, we have not received a satisfactory response or compensation. Avoid this company at all costs!!! Our stuff was left in our neighbors yard because they brought Penske box truck to pack our 4,200 sg ft home. Our dining room was left outside in a courtyard for weeks. The customer service is horrible, the driver would hang up on your constantly. Never ever use this company if you care about your belongings!!!

Well it all started wrong with American Van Lines leased my job out to another company. Paid 20K for a move from Morristown, Tennessee to Las Vegas. The boss man fm the l ... Read More Well it all started wrong with American Van Lines leased my job out to another company. Paid 20K for a move from Morristown, Tennessee to Las Vegas. The boss man fm the leased company (Russian Decent) was a jerk, broke things and argued about accepting my AMEX Card which American Van Lines told me I could use. When I arrived in Las Vegas for the dropoff the Russian Contractor delayed my delivery and laughed at me. American Van Lines promised to pay for my hotel but they never sent email and lied also. I had bought extra supplies from Home Depot that the Russian Contractor refused to use (TV Boxes - 5, Mattress Cover - 2) and then would not allow me to load them on the truck to return them since my car was already shipped; he then charged me more money for those items being packed. Numerous things broke, the 85' TV that he packed instead of using the box I bought now has a scratch on the screen, broken picture frames, and the TV stand.

Completely savaged my friends move. Asked for more money while holding her entire apartment in their truck. Don’t even bother, scammers. Completely savaged my friends move. Asked for more money while holding her entire apartment in their truck. Don’t even bother, scammers.

Latron Coleman did a great job of getting our apartment packed up in a timely and efficient manor. His team was really accommodating of wrapping up some of furniture with ... Read More Latron Coleman did a great job of getting our apartment packed up in a timely and efficient manor. His team was really accommodating of wrapping up some of furniture with the moving blankets we provided first so we could keep it wrapped while storing. Highly recommend!

Great help from a great employee!! Thank you so much to Nick Cuffie. Truly could not have done this without you. Great help from a great employee!! Thank you so much to Nick Cuffie. Truly could not have done this without you.

Bob and his team from AVL promptly came as promised and picked up all my expensive furniture and goods. Packed the TVs and took care of everything that is needed. They ar ... Read More Bob and his team from AVL promptly came as promised and picked up all my expensive furniture and goods. Packed the TVs and took care of everything that is needed. They are excellent and I would recommend them to anyone gladly!

Jeffery and his team were quick and kind during pick up! Excellent communication throughout the entire process. Jeffery and his team were quick and kind during pick up! Excellent communication throughout the entire process.

Bob and his partner's job was done very well delivering an unpacking the furniture. And they did an excellent job of wrapping and protecting very expensive furniture. ... Read More Bob and his partner's job was done very well delivering an unpacking the furniture. And they did an excellent job of wrapping and protecting very expensive furniture.

Scroll down and Jeffery and his team were awesome… Called me ahead of time the night before called me an hour before they arrived and they arrived when they said they w ... Read More Scroll down and Jeffery and his team were awesome… Called me ahead of time the night before called me an hour before they arrived and they arrived when they said they would. They were very conscientious and careful when moving stuff in the house to not damage anything in the house… They were great!

I worked there for almost 4 years not a trust worthy company. They are brokers and will use the worst companies around to steal your items. Go to United or allied for a r ... Read More I worked there for almost 4 years not a trust worthy company. They are brokers and will use the worst companies around to steal your items. Go to United or allied for a real carrier experience. And don't work there they steal from the employees and fire you and will not pay you for any booked jobs you have left when they fire you. Upper management is out to degrade you and force you to work in a toxic environment daily. Stay away from the company if you cherish you r belongings.