Starline Van Lines LLC

The give you a quote; you give them the specifics, they send you a new higher quote and then they show up and double the price! Once you give a deposit you don’t get it ... Read More The give you a quote; you give them the specifics, they send you a new higher quote and then they show up and double the price! Once you give a deposit you don’t get it back- and you are stuck; sales guy was too good to be true, then the logistics person she tells you, you need more space and you give the measurements and says this should be good… the movers show up and double it, tell you those items aren’t listed on the contract and not enough room; even though everything is listed out.. the pick up guys were asking for cash from my 78 year old father in law and we’re supposed to be there between 8:00am and noon, showed up at 5:00pm - so price went from $1950, to $2932, $4692!! For under 50 small boxes ( not medium as quoted) a corner China cabinets, 4 piece wall unit and a small hutch… loopholes everywhere in the contract- beware

Pleas please do not use this company. I should have believed the reviews . Talk to Kevin from starline who promise me the weren’t a broker and my things would be delive ... Read More Pleas please do not use this company. I should have believed the reviews . Talk to Kevin from starline who promise me the weren’t a broker and my things would be delivered within 3-4 business days quotes me 1700 remind ya I have no furniture but a dining room table a headboard and two dressers I had about 36 boxes. When the quality insurance lady called, I told her exactly what I had. She told me it wasn’t enough room and I had to pay in an additional four $400.. Then when the The subcontractor showed up they told me it wasn’t enough space and altogether that my total was gonna be 3100 and then add insult to injury they told me my things wouldn’t be delivered to me until the following Saturday, which is a whole new month. Unfortunately, I agree because I I had a flight in the morning and I had no one else to move my things. Fast-forward to Saturday I still do not have my items. I got no call no email. I had to reach out to customer service so many times. Customer service is a joke. They’re super rude. Even the subcontractors are rude. Sabillon brothers were the subcontractors I told him I was getting a lawyer he said u can get Donald trump for all I care. Rude unprofessional people. I’m going on 12 days with no belongings but was promised multiple times and multiple calls that I will have my things by Saturday morning. I have already found a complaint with BBB and I’m gonna reach out to the transportation department as well because this is unacceptable I asked for a copy of my bill of landing and they told me that they can send screenshots of it. They didn’t have a copy of my sign contract, unprofessional this is not a legitimate company and it needs to be shut down . Moving is already a stressful time and to have a company take advantage of it is insane, but like I said, I’m still waiting on my belongings so there’s no telling what the state of my belongings are in. The subcontractor sabillon brother were rude I told them I’m the customer and you guys are delaying me I took off from work to accept my belonging as promise and they felled to deliver. Now there saying Sunday or Monday. We shall see . I can’t wait until this is over I’ll def be reaching out to a lawyer for Breech of contract. And I would like all of the phone calls because I know they were recorded, and I was promised so much and receive nothing. O and let me not forget how they promise to pickup between 4-6 pm and didn’t arrive until 1 am in the morning

If I could give this company zero stars I would. I spoke with one of the salesman named Jacob and everything started off great. We were able to negotiate on price since m ... Read More If I could give this company zero stars I would. I spoke with one of the salesman named Jacob and everything started off great. We were able to negotiate on price since money was a bit of an issue at the moment. I put down an initial deposit and had a clear idea of what was being owed. Everyone was super friendly and the move which was explained to me to be 3 to 5 days was underway. Shortly after that, the tone quickly switched. Their quality assurance department said that my stuff was over the cubic foot allowance on the original estimate which resulted in me paying an extra 250 on the deposit. I figured that was reasonable so I let it slide. However, when the movers came to my door, I had to look at all these hidden fees that were not explained to me in the original estimate or negotiations paying almost $1000 more than we originally talked about. I’m writing this review before I even have my stuff. My belongings were picked up April 10 of 2025 in our original discussions. Jacob told me that my move would take 3 to 5 business days. It is now April 23, 2025 and my belongings still haven’t even left the state I moved from. I have since talked to their customer service department every day trying to get this moved along and the original salesman. Jacob won’t even answer my calls. Long story short, this company isn’t even its own Moving Company it outsources to multiple other moving companies. They will not communicate to you the hidden fees like the binding estimate fee and will continue to charge you more than you talked about before. I’ve also been reading so many reviews on this company, I believe most of the short and sweet ones are fake and there are numerous one star reviews of stuff being damaged and people running into the same problems that I have. DO NOT USE THIS COMPANY PLEASE.

Hired them to move my embroidery machine but they came unprepared for the job, unable to do the job, and charged me $850 anyway. See below for the information on my mo ... Read More Hired them to move my embroidery machine but they came unprepared for the job, unable to do the job, and charged me $850 anyway. See below for the information on my move number. I will delete this review and change it to a positive one if I can get my $850 returned. No one likes paying for something they didn't get. Hello Charles, Thank you for your interest in Starline Vanlines moving services. Please click on your move number 5984406 to view your moving estimate. Thank You and Best Regards,

My furniture was stolen and destroyed with horrific damage. You are price gougers and threatened me the day of the move. Your so called movers stole furniture from me the ... Read More My furniture was stolen and destroyed with horrific damage. You are price gougers and threatened me the day of the move. Your so called movers stole furniture from me the day of the move. Your company lies. I wish I would have never had you so called company move my personal belongings because you are a scam

If I could give a 0 star review I would. Absolutely terrible, scammy company. I canceled the service, over a month later and they still will not refund me. They never sho ... Read More If I could give a 0 star review I would. Absolutely terrible, scammy company. I canceled the service, over a month later and they still will not refund me. They never showed up for the service and disputed the charge with my bank after I disputed the charge. I have a text from the rep I was speaking with confirming he saw I was canceling the move. Extremely frustrating. 0/5. WOULD NOT recommend this company to anyone.

This company is a scam. They do not follow through with contracts or their policy. I had to cancel my move and did so in writing within the timeframe indicated in the con ... Read More This company is a scam. They do not follow through with contracts or their policy. I had to cancel my move and did so in writing within the timeframe indicated in the contract. I also received communication in writing that I would be eligible for a refund. Still 9 months later I have not received a refund and no one will answer our emails asking what could be delaying our refund. The customer service line does not help and only asks that we email to follow up. No one will answer our emails and that is the problem. We have now had to ask our bank to help dispute the amount in hopes that we can finally get our deposit back.

The movers brought a level of energy and positivity that turned moving day into a pleasant experience. They kept everything upbeat and worked tirelessly to ensure that al ... Read More The movers brought a level of energy and positivity that turned moving day into a pleasant experience. They kept everything upbeat and worked tirelessly to ensure that all my belongings were handled carefully.

The movers exceeded my expectations in every way. They handled my antique pieces with expert care and even offered suggestions for optimal furniture placement in my new h ... Read More The movers exceeded my expectations in every way. They handled my antique pieces with expert care and even offered suggestions for optimal furniture placement in my new home. Their thoughtfulness made all the difference.

The crew was nothing but easy. I would highly recommend them to anyone moving from state to state. The customer service was very direct and helped me with all my needs. ... Read More The crew was nothing but easy. I would highly recommend them to anyone moving from state to state. The customer service was very direct and helped me with all my needs.