Brite Star Moving & Storage LLC

This is not a moving a company. This is a broker that hires or contracts out to subpar, at best, moving companies in the area that you are moving from. As many of the oth ... Read More This is not a moving a company. This is a broker that hires or contracts out to subpar, at best, moving companies in the area that you are moving from. As many of the other reviews have stated, they do not arrive on time and definitely do not arrive on the day of schedule. There is always an additional fee other than what was quoted. Furniture is not stored with furniture coverings and pads as advertised and will sustain damage. They promise three-day delivery and it is 3 weeks. You call for updates, no one knows anything and stop taking your calls. Their practices are misleading and a scam. They are not BBB certified. Additionally, the good reviews that can be found on the internet are fake. They are from the same IP address, again LIES. And of course, there is no refund for the heartache they put you through. If you want to pursue legal action you have to go to Florida to make a case. BEWARE!!!!

DO NOT USE THIS MOVING COMPANY! I was speaking to Linsey and Jade and the lack of communication/call backs was baffling. I was given a false estimate, I then was pushed o ... Read More DO NOT USE THIS MOVING COMPANY! I was speaking to Linsey and Jade and the lack of communication/call backs was baffling. I was given a false estimate, I then was pushed off to new movers, forced to sign a new contract, and after repeatedly calling and texting Linsey, I was completely ghosted. Steer clear and I hope this company gets put out of business so that nobody else has to stay a week on a blow up mattress in their new apartment while their stuff is being “moved” if that’s even what you call this. Horrible value and horrible people, I’d give negative stars if I could

Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me i ... Read More Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me it would be 3-4 days, and we were missing our desk, and several boxes of sentimental items. When the movers arrived we discovered that we had to sign another contract with another smaller company. We were pressed for time and did not have a choice. We have called several times but neither Brite Star or 365 Movers have been able to help. We paid 2500 for this move and are still missing 1500 worth of items and have no direct person to call to solve this issue. We were sent to a claims website to make a claim where it could take up to 120 days to resolve. This was a terrible experience, do not work with these people, they are frauds.

I shipped my household through this company. From the date boxes were picked up till it was delivered, they followed up proactively. All my goods were in good condition. ... Read More I shipped my household through this company. From the date boxes were picked up till it was delivered, they followed up proactively. All my goods were in good condition. Special thanks to the movers who kept me updated about my delivery and made sure the delivery reached me in good condition.

This company provided a door-to-door moving package which was seamless and very easy. Their sales and packing/pick-up team did a fabulous job. Their support team provides ... Read More This company provided a door-to-door moving package which was seamless and very easy. Their sales and packing/pick-up team did a fabulous job. Their support team provides regular updates and then the destination team helps with final delivery.

I had contracted this company to handle the move of my items. This company gave excellent, near painless service. The team here was unfailingly polite, thoroughly profess ... Read More I had contracted this company to handle the move of my items. This company gave excellent, near painless service. The team here was unfailingly polite, thoroughly professional, and went out of their way to make sure that everything went smoothly.

It was a wonderful experience with this company to have my box moved. Timely pick-up, regular updates on the status of the box, and courteous staff who are willing to hel ... Read More It was a wonderful experience with this company to have my box moved. Timely pick-up, regular updates on the status of the box, and courteous staff who are willing to help. I will recommend them to my friends and shall go with them again if there is a need.

Crew members were very efficient and quick. They made sure my stuff would not get dirty or damaged, so I was very happy with their service. They did not waste time, and t ... Read More Crew members were very efficient and quick. They made sure my stuff would not get dirty or damaged, so I was very happy with their service. They did not waste time, and that is very important! I would absolutely recommend them and use their services again.

I had a great experience, super easy to book and the movers were thoughtful with all the handling. Would definitely use again and would recommend to all my friends. I was ... Read More I had a great experience, super easy to book and the movers were thoughtful with all the handling. Would definitely use again and would recommend to all my friends. I was also informed about this company through a friend and I cannot thank him enough. Happy customer!

Not a single thing has arrived broken or even dented. Cannot recommend enough. They worked so efficiently that I was really impressed by them. Never did I saw such profes ... Read More Not a single thing has arrived broken or even dented. Cannot recommend enough. They worked so efficiently that I was really impressed by them. Never did I saw such professional movers in my life ever. Many thanks to all of them for helping so much.