Apr 07, 2025
Terrible communication on important matters
The movers arrived late and spent the entire day blaming traffic, weather, and other random excuses for their delays. It was clear they weren’t taking responsibility for their poor planning. By the time they finished, it was dark, and I had no energy left to check if everything was intact. Spoiler alert: it wasn’t.
Dec 15, 2024
Highly recommend!
Their team was quick, efficient, and clear with their quote. They kept me updated throughout the process via email and text, including a thoughtful message on moving day asking if they could arrive earlier....very convenient! Serj and Daniel, the movers, were friendly and professional. Highly recommend!
Mar 26, 2026
efficient, and super easy to work with!
As interior designers who work with a lot of moving companies, Cross Country Movers is by far the best team we've ever worked with!! Great service from initial contact to final installation. The entire team is professional, efficient, and super easy to work with!
Aug 23, 2026
wELL dONE
To make moving the desk easier, I partially disassembled the desk by removing the lower section. There was no need to take apart the rest. Unfortunately, once the movers had it loaded onto their truck, they chose to dismantle more of it without reason. When the desk was delivered, it was incomplete. Four crucial metallic support pieces for the upper shelves were missing.
Feb 08, 2026
Everything was placed exactly
Everything was placed exactly where it needed to go and put back together perfectly. They were so kind, professional, and finished within just a couple of hours. I truly didn’t have to lift a finger. Highly recommend Cross Country Movers to anyone moving in NYC!
Sep 27, 2026
your excellent communication and support!
Although I didn’t move forward, based on my experience from start to finish, I’m confident that had my plans continued, it would have been a great experience. Thank you both for your excellent communication and support!
Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Aug 04, 2025
Excellent from start to finish!!!!!
I recently moved from a small two-bedroom rental into a newly built townhouse. The amount of stuff I had was honestly more than I expected, but the movers didn't seem fazed at all. They worked steadily, handled everything carefully, and kept a great attitude. Nothing got scratched or misplaced. It was such a relief to have a crew that knew exactly what they were doing.
May 19, 2026
The team from Cross Country Movers were fast, efficient, affordable
The team from Cross Country Movers were fast, efficient, affordable and very professional. We used them to move my daughter into her new apartment and I was impressed with how smoothly it went. After several years of DIY moving, Cross Country Movers convinced me that hiring professionals is the way to go in the future.
Dec 15, 2025
would definitely recommend to others planning a move.
What truly made the difference was the downstream team that handled the actual move—they were outstanding. The crew was professional, efficient, and incredibly careful with our belongings. Their organization and positive attitude made what could have been a stressful day feel seamless. Thanks to the team, our move was smooth and well-managed. We’re grateful for their hard work and would definitely recommend to others planning a move.
