Cross Country Movers

I had a state-to-state relocation with Cross Country Movers, and it was excellent. The movers worked carefully, communicated updates, and delivered on time. Everything wa ... Read More I had a state-to-state relocation with Cross Country Movers, and it was excellent. The movers worked carefully, communicated updates, and delivered on time. Everything was intact, and the entire process felt organized and professional from beginning to end.

I transported my antique dining set, complete with six chairs and a china cabinet, to a new home across town. Each chair was wrapped individually, and the cabinet was sec ... Read More I transported my antique dining set, complete with six chairs and a china cabinet, to a new home across town. Each chair was wrapped individually, and the cabinet was secured with soft straps. The movers kept the glass doors safe from scratches, and the set looked perfect in my new dining room. Their careful handling made the whole move feel stress-free.

If I could give them zero stars I would. The actual guys who moved the boxes were great, but the company lost five of my boxes, said they would pay me for them if I signe ... Read More If I could give them zero stars I would. The actual guys who moved the boxes were great, but the company lost five of my boxes, said they would pay me for them if I signed and notarized a form, and then NEVER sent payment. They also gave my number to the guy who brought the truck to my new apartment and he sent me a video of him having sex afterward. If you are moving an apartment DO NOT use this company, they are crooks.

When I tell you these guys destroyed my furniture, I’m not exaggerating. My wooden dresser? Deep scratches all over the surface. My dining table? A massive chip on the ... Read More When I tell you these guys destroyed my furniture, I’m not exaggerating. My wooden dresser? Deep scratches all over the surface. My dining table? A massive chip on the corner. My couch? Mystery stains that weren’t there before.

I had some unexpected delays with my lease, and Cross Country Movers was flexible enough to adjust the timing. The movers showed up early, helped wrap a few last-minute i ... Read More I had some unexpected delays with my lease, and Cross Country Movers was flexible enough to adjust the timing. The movers showed up early, helped wrap a few last-minute items, and didn't rush even when I was clearly stressed. They helped get my bed and couch into a tight space without forcing anything. I felt supported during the whole process, which really mattered that day.

I packed my belongings into a storage unit while traveling abroad, and upon my return, I needed everything delivered to my new place. I had forgotten what was in some box ... Read More I packed my belongings into a storage unit while traveling abroad, and upon my return, I needed everything delivered to my new place. I had forgotten what was in some boxes, but the movers helped me sort it all out and didn't rush me. They even helped set up the heavy furniture in the right rooms. It made returning home feel a lot more welcoming.

I recently moved from a small two-bedroom rental into a newly built townhouse. The amount of stuff I had was honestly more than I expected, but the movers didn't seem faz ... Read More I recently moved from a small two-bedroom rental into a newly built townhouse. The amount of stuff I had was honestly more than I expected, but the movers didn't seem fazed at all. They worked steadily, handled everything carefully, and kept a great attitude. Nothing got scratched or misplaced. It was such a relief to have a crew that knew exactly what they were doing.

I recently helped my uncle move into a smaller home, and we had some older furniture and heavy boxes to sort through. Some of the items were really sentimental, like his ... Read More I recently helped my uncle move into a smaller home, and we had some older furniture and heavy boxes to sort through. Some of the items were really sentimental, like his dining table and old photo albums. The movers took their time and made sure everything was packed carefully. They didn’t rush us, even when things got a little disorganized. It felt like they actually respected the situation.

Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly di ... Read More Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.

I couldn’t believe how smooth the transition was from our two-bedroom condo to our new family home. The movers wrapped each piece of furniture with care, labeled every ... Read More I couldn’t believe how smooth the transition was from our two-bedroom condo to our new family home. The movers wrapped each piece of furniture with care, labeled every box, and protected our fragile items. Not a single thing was scratched. Their efficiency and knowledge impressed us deeply.