Coast2Coast Relocation USA

I never leave negative reviews. I genuinely don't want to affect a company's livelihood. But Coast 2 Coast Relocation is committing fraud and I have a responsibility to w ... Read More I never leave negative reviews. I genuinely don't want to affect a company's livelihood. But Coast 2 Coast Relocation is committing fraud and I have a responsibility to warn people. After problems started I contacted the FMCSA, the federal agency that regulates moving companies. They told me Coast 2 Coast had 12 complaints filed against them in 2026 alone by June and are actively investigating the company's practices. We are far from alone. Coast 2 Coast Relocation, Long Beach CA. DOT# 4285282. Sacramento to DC move, 2026. My binding estimate was $3,450. Once all my belongings were loaded onto the truck they handed me a new bill for $6,140. Nearly double, with no documentation or justification. The crew had no uniforms on and smelled strongly of marijuana the entire time. By the end of the day they were throwing my things into boxes carelessly. My belongings then sat in a Bay Area warehouse for two weeks with zero communication. I arrived in DC to a completely empty apartment with no furniture, no bedding, nothing to sleep on. Delivery was confirmed for 8am on June 5. The driver didn't show up. I had prepaid $350 to reserve my building elevator for that window. Gone. When he finally arrived hours later he demanded $1,973 in cash only. Their own customer service rep had confirmed in writing just 4 days earlier that I owed $1,036.10, payable by Zelle. He added a shuttle fee for an address the company had on file for 45 days and double-billed the elevator fee that was already in my signed estimate, showing up as two different amounts across their own documents. The situation felt unsafe enough that I called the police to report what was happening and for my own safety. They did not come but my building manager ended up escorting me through the entire drop off process. Two ceramic planters arrived broken. A glass light fixture was shattered inside loose packing paper with no protective box. Jewelry went missing after delivery and was never recovered. I escalated to the CEO and corporate officer in writing. Neither responded. Customer service manager Jill Rodriguez promised to follow up on my billing dispute, ignored three attempts to reach her, then sent a boilerplate email threatening storage fees for refusing delivery when I never refused delivery. I disputed improper charges. Those are not the same thing. When I kept pushing she tried to gaslight me by reframing my billing dispute as a damage claim so she could block it under a one claim per move policy. They are two completely separate issues. Their sales rep Melanie deliberately misled us about the delivery timeline to close the sale. She confirmed in writing that they run a tighter timeframe than competitors and that our pickup dates would get us delivery by our target date. Then hid behind a 0-21 business day fine print clause when none of it happened. I am filing complaints with the FMCSA and the BBB. Total in dispute: $3,636.90. Do not use this company.

DO NOT USE THIS COMPANY. They are unprofessional, predatory, and will steal your money. I booked them for a 3-bedroom, 2,400 sq ft home move, paid a $2,500 deposit, and t ... Read More DO NOT USE THIS COMPANY. They are unprofessional, predatory, and will steal your money. I booked them for a 3-bedroom, 2,400 sq ft home move, paid a $2,500 deposit, and they promised arrival between 8:30-10:00 AM the next day. They didn't show until 12:30 PM—over 4 hours late—with just ONE guy and a ridiculous 20' U-Haul truck that's way too small for the job. No crew, no equipment, nothing. Right off the bat, the single worker tells me my original quote is "no good" and triples the price on the spot. I felt completely coerced into agreeing just to meet my tight move-out deadline, but while I waited for their "packers" to magically appear, I called a reputable big-name mover. Their salesman was on-site and ready to go *before* Coast2Coast even had their first guy lifting a finger. Finally, hours later, they scraped together a full crew... still with that undersized 20' truck. I terminated their services immediately and went with the other company, who handled everything flawlessly. Now? They're ghosting me on the $2,500 deposit. No refunds, no returned calls, and I can't even track down a number for their parent company. This is straight-up theft. Save yourself the headache, stress, and money—run far away from Coast2Coast. There are plenty of honest movers out there.

The movers were very professional and considerate. They moved quickly and efficiently, both when loading the truck, and when unloading at my new apartment. ... Read More The movers were very professional and considerate. They moved quickly and efficiently, both when loading the truck, and when unloading at my new apartment.

Everyone I talked to were so friendly, quick, and helpful. Coast2Coast Relocation USA always makes moving, which stresses me out so much, so easy and painless. ... Read More Everyone I talked to were so friendly, quick, and helpful. Coast2Coast Relocation USA always makes moving, which stresses me out so much, so easy and painless.

The crew was very professional, experienced and very careful with the handling of my furniture and all items during the move. The team made it go very smoothly, easing an ... Read More The crew was very professional, experienced and very careful with the handling of my furniture and all items during the move. The team made it go very smoothly, easing any anxieties. Very professional and friendly.

Special compliments to the team leader of Coast2Coast Relocation USA. He was kind, efficient, and provided great leadership of the team. Special compliments to the team leader of Coast2Coast Relocation USA. He was kind, efficient, and provided great leadership of the team.

The moving team was very personal and professional. They responded positively to every comment and request. They completed the move in a very timely manner. ... Read More The moving team was very personal and professional. They responded positively to every comment and request. They completed the move in a very timely manner.

The crew made what is supposed to be stressful and difficult, easy and stress free. Can't thank you and your team enough. They were fantastic and I am recommending your c ... Read More The crew made what is supposed to be stressful and difficult, easy and stress free. Can't thank you and your team enough. They were fantastic and I am recommending your company to all my friends and colleagues who are moving.

Coast2Coast Relocation USA was excellent. They communicated in advance and arrived early, and completed the job much faster than I anticipated. When the reserved parking ... Read More Coast2Coast Relocation USA was excellent. They communicated in advance and arrived early, and completed the job much faster than I anticipated. When the reserved parking spots were unexpectedly unavailable, they moved the truck down the block and did not let it bother them even if it required carrying the boxes a little farther than should have been necessary. I was very thankful and impressed!

The team was very courteous and professional. They arrived exactly on time and were well prepared and thoughtful about how they handled my belongings. There were a few di ... Read More The team was very courteous and professional. They arrived exactly on time and were well prepared and thoughtful about how they handled my belongings. There were a few difficulties that required some workarounds, but the team adapted to the situation. I was very satisfied with the service I received and will likely use Coast2Coast Relocation USA again and refer friends.