HORRIFIC EXPERIENCE led to contacting lawyer and police
I never leave negative reviews. I genuinely don't want to affect a company's livelihood. But Coast 2 Coast Relocation is committing fraud and I have a responsibility to warn people. After problems started I contacted the FMCSA, the federal agency that regulates moving companies. They told me Coast 2 Coast had 12 complaints filed against them in 2026 alone by June and are actively investigating the company's practices. We are far from alone. Coast 2 Coast Relocation, Long Beach CA. DOT# 4285282. Sacramento to DC move, 2026. My binding estimate was $3,450. Once all my belongings were loaded onto the truck they handed me a new bill for $6,140. Nearly double, with no documentation or justification. The crew had no uniforms on and smelled strongly of marijuana the entire time. By the end of the day they were throwing my things into boxes carelessly. My belongings then sat in a Bay Area warehouse for two weeks with zero communication. I arrived in DC to a completely empty apartment with no furniture, no bedding, nothing to sleep on. Delivery was confirmed for 8am on June 5. The driver didn't show up. I had prepaid $350 to reserve my building elevator for that window. Gone. When he finally arrived hours later he demanded $1,973 in cash only. Their own customer service rep had confirmed in writing just 4 days earlier that I owed $1,036.10, payable by Zelle. He added a shuttle fee for an address the company had on file for 45 days and double-billed the elevator fee that was already in my signed estimate, showing up as two different amounts across their own documents. The situation felt unsafe enough that I called the police to report what was happening and for my own safety. They did not come but my building manager ended up escorting me through the entire drop off process. Two ceramic planters arrived broken. A glass light fixture was shattered inside loose packing paper with no protective box. Jewelry went missing after delivery and was never recovered. I escalated to the CEO and corporate officer in writing. Neither responded. Customer service manager Jill Rodriguez promised to follow up on my billing dispute, ignored three attempts to reach her, then sent a boilerplate email threatening storage fees for refusing delivery when I never refused delivery. I disputed improper charges. Those are not the same thing. When I kept pushing she tried to gaslight me by reframing my billing dispute as a damage claim so she could block it under a one claim per move policy. They are two completely separate issues. Their sales rep Melanie deliberately misled us about the delivery timeline to close the sale. She confirmed in writing that they run a tighter timeframe than competitors and that our pickup dates would get us delivery by our target date. Then hid behind a 0-21 business day fine print clause when none of it happened. I am filing complaints with the FMCSA and the BBB. Total in dispute: $3,636.90. Do not use this company.
