Sep 07, 2025
West Coast Express Moving – ZERO STARS
This is hands down the worst company I have ever dealt with. If you value your sanity, your money, and your belongings, do not hire West Coast Express Moving or Chiarella Transportation and Relocation Inc. Here’s what happened: • They picked up my mother’s items on May 2, 2025. We didn’t see her belongings again until early September. Four months! • We were originally promised delivery by June 4. Then, after the fact, they claimed they had “30 days from that date” to deliver. Total bait and switch. • They doubled the charges after her things were already on the truck, leaving us no choice but to pay under pressure. • They rarely answered phones or emails, and when they did, they were dismissive, rude, and dishonest. • We caught them in multiple lies about delivery dates. Calls were hung up on, texts ignored, emails never returned. This company operates with zero integrity. They lie, they dodge responsibility, they extort more money mid-move, and they treat customers with absolute disrespect. Save yourself the nightmare—do not use West Coast Express Moving under any circumstances. I wouldn’t trust them to move a single box across the street.
May 17, 2025
Awesome job
Awesome job. All guys were professional and polite. AND they hustle! Nothing was damaged and they take particular attention to make sure items were wrapped and protected - would highly recommend
Jan 02, 2026
They were so quick,
I've moved many times, and this was by far the best experience. They were on time, careful with my belongings, and super friendly. I would hire them again in a heartbeat. Moving is never fun, but they made it enjoyable. They were so quick, I was able to set up my place while they were finishing unloading.
Mar 15, 2025
This company was amazing right from the first phone call.
This company was amazing right from the first phone call. Then on moving day, Michael and Key arrived. They were two of the sweetest, kindest people I've met in a long time. They were very hardworking, careful with all of our things and were very sensitive to me and quick to help with anything I needed. I will use this company again if I need help with heavy lifting. They were by far the best movers we've ever used. I'm so grateful for them!!!
Mar 08, 2026
Move from Ventura to Denver (Worst Moving Company in the USA)
I had a very bad experience with West Coast Express Moving and would strongly caution others before booking with them. My pickup was confirmed for February 23rd between 8:00 AM and 10:00 AM by Michael Edwards (Senior Consultant). The moving crew never showed up, and I received no advance notice that they were not coming. After reaching out, their driver Miguel told me he was on another job and would not be able to arrive until February 25th, which completely contradicted the confirmed date I was given. I then spoke with Carlos F., their Relocation Services Specialist, who initially told me he could have a driver “tomorrow.” Shortly after, that changed to “maybe tonight.” The constant shifting of timelines and lack of clear communication made it impossible to trust what they were saying. Because of this situation, I had to scramble to find another moving company at the last minute, which caused unnecessary stress during an already difficult relocation. The biggest issue was the lack of reliability and inconsistent information. If a company cannot honor confirmed pickup times or communicate honestly when there is a problem, it puts customers in a very difficult position. Based on my experience, I would recommend that anyone considering this company to find another moving company
Feb 15, 2025
Great Experience
West Coast Express Moving did a wonderful job moving me for my new job to Birmingham AL. Randy in the reservations department was a total professional. Last minute move and it was done quickly and efficiently. Great Job
Apr 28, 2025
Would highly recommend.
Not only they were extremely efficient and careful with the packing and loading of our stuff, they were also very responsive to any issue that arose. For example, our patio floor was stained by a grill that was tilted, and they sent a company to do a power wash within a week of the move to ensure all was resolved. Would highly recommend.
Feb 18, 2025
Absolutely fantastic moving experience!
Absolutely fantastic moving experience! The team was punctual, professional, and handled everything with care. They made the entire process smooth and stress-free. I highly recommend them and will definitely use their services again!
Dec 17, 2025
Fast and efficient!
Great company with a great team of people. Our move was awesome and I will definitely be using them again and refer everyone to them. They know what they're doing and it was a huge relief! Pricing is very fair and worth every penny. Moving is no fun....but they made it go smoothly. I even liked their interior decorating recommendations when it came to furniture placement!! Fast and efficient!
Apr 12, 2025
They will not disappoint.
Once again, they delivered exceptional service. They were prompt, efficient, and took good care of our belongings. The crew was personable, professional, and easy to work with. They made moving a smooth and stress-free process. We have made several referrals to friends and family and will continue to refer new business to this company. We highly recommend their services. They will not disappoint.
