Sep 11, 2025
Business Review: West Coast Movers
As someone who coordinates logistics and outreach for a nonprofit, I understand the importance of clear communication and timely service—especially during major life transitions. My experience with West Coast Movers has been deeply disappointing and disruptive. They picked up my household items on July 25, 2025, and as of today, I have still not received my belongings. Despite multiple attempts to contact the company, I’ve received no meaningful response, no updates, and no resolution. My emails and calls have been ignored, leaving me in the dark for weeks. Because of this delay, I’ve had to purchase clothing, bedding, and essential household goods just to get by. This has created a financial and emotional strain that no customer should have to endure—especially when the issue stems from poor service and a lack of accountability. The customer service has been nonexistent, and I’ve had to take on the burden of drafting formal communications and documenting the impact myself. This experience has not only delayed my ability to resume work, but it has also undermined the trust I placed in this company. West Coast Movers must do better. Transparency, empathy, and follow-through are not optional—they’re the foundation of any service-based business. I hope they take this feedback seriously and make the changes necessary to prevent others from going through what I did.
Mar 29, 2025
I would highly recommend this company!
Robert and his team came through when we needed a mover with short notice! I was concerned about my dining chairs in particular that are very special to me and they took wonderful care of them! All my furniture was wrapped perfectly. The truck came when promised and I would highly recommend this company!
May 19, 2025
Highly recommend.
Michael and crew worked so hard to get these two seniors packed and moved all in one day. The work was hard and the speed was impressive. Our stuff arrived damage free. Highly recommend.
Mar 20, 2025
No hidden fees
Everything was handled with care and nothing was broken at all. They were able to get me moved from Tempe to the 13th floor of a high rise apartment in Downtown Phoenix in under 3 hours. I recommend this moving company to anybody. No hidden fees or catches just great old school business and it relieves so much stress out of the moving process. Use this company!
Apr 05, 2025
West Coast Express Moving did a great job
West Coast Express Moving did a great job!! Seaver was a pleasure to work with in plan I g the move. The men working were very organized and took care of the items they were packing up.They did a great job lvi g item from one location to several of my locations in the way. They were careful in the homes furniture was brought to and set up the items in the houses. I would recommend West Coast Express Moving and use again personally.
Dec 21, 2025
They are very professional!
We have used West Coast Express Moving twice now, and they are still amazing the second time around! They are very professional! They do their best to protect the home as much as they can
Mar 01, 2026
Worst Experience Ever
Got the ole bait and switch with this company. Salesman Mike assured me every step of the way. Sent him detailed list AND video of every item going, and we even eliminated a bunch after the fact. Got a price that seemed reasonable, until they showed up. Loaded less than half the truck they brought and informed us we had reached our allotted space. Price tripled at that point from 5k to 15k. Was told by salesman how their drivers would be there all the way, only to discover it was to be unloaded into a semi and placed on the message boards for the lowest bidder " we handle all your packing and come with everything" they came with not a single box and then charged us for having to pack.....and drove into town to get boxes. I would have saved money selling it all and using that 15k to start over. What a joke. I will be down rating them everywhere I can and reporting them to bbb. Delivery? Who knows but won't improve this horrible experience. I trusted a supposed "family company". They are about as much family as a pile of stones.
Feb 17, 2025
The team was professional
The team was professional, efficient, and handled my belongings with care. They arrived on time, worked quickly without cutting corners, and made the entire process stress-free. I highly recommend them for a smooth and reliable moving experience!
Jan 01, 2026
They treated all of my belongings with respect
They treated all of my belongings with respect, wrapped everything properly, and handled my fragile items so carefully. Communication before, during, and after the move was amazing as well, it definitely gave me peace of mind. The team was kind, hardworking, organized, and extremely detail-oriented. They made my move feel effortless, and I’m so grateful I chose them. If you need movers you can trust- especially for big moves across state lines, West Coast Express Moving is the company to go with. I would absolutely use them again and recommend them to anyone looking for movers!!!
Apr 12, 2025
They will not disappoint.
Once again, they delivered exceptional service. They were prompt, efficient, and took good care of our belongings. The crew was personable, professional, and easy to work with. They made moving a smooth and stress-free process. We have made several referrals to friends and family and will continue to refer new business to this company. We highly recommend their services. They will not disappoint.
