Sep 07, 2025
West Coast Express Moving – ZERO STARS
This is hands down the worst company I have ever dealt with. If you value your sanity, your money, and your belongings, do not hire West Coast Express Moving or Chiarella Transportation and Relocation Inc. Here’s what happened: • They picked up my mother’s items on May 2, 2025. We didn’t see her belongings again until early September. Four months! • We were originally promised delivery by June 4. Then, after the fact, they claimed they had “30 days from that date” to deliver. Total bait and switch. • They doubled the charges after her things were already on the truck, leaving us no choice but to pay under pressure. • They rarely answered phones or emails, and when they did, they were dismissive, rude, and dishonest. • We caught them in multiple lies about delivery dates. Calls were hung up on, texts ignored, emails never returned. This company operates with zero integrity. They lie, they dodge responsibility, they extort more money mid-move, and they treat customers with absolute disrespect. Save yourself the nightmare—do not use West Coast Express Moving under any circumstances. I wouldn’t trust them to move a single box across the street.
Mar 08, 2026
Move from Ventura to Denver (Worst Moving Company in the USA)
I had a very bad experience with West Coast Express Moving and would strongly caution others before booking with them. My pickup was confirmed for February 23rd between 8:00 AM and 10:00 AM by Michael Edwards (Senior Consultant). The moving crew never showed up, and I received no advance notice that they were not coming. After reaching out, their driver Miguel told me he was on another job and would not be able to arrive until February 25th, which completely contradicted the confirmed date I was given. I then spoke with Carlos F., their Relocation Services Specialist, who initially told me he could have a driver “tomorrow.” Shortly after, that changed to “maybe tonight.” The constant shifting of timelines and lack of clear communication made it impossible to trust what they were saying. Because of this situation, I had to scramble to find another moving company at the last minute, which caused unnecessary stress during an already difficult relocation. The biggest issue was the lack of reliability and inconsistent information. If a company cannot honor confirmed pickup times or communicate honestly when there is a problem, it puts customers in a very difficult position. Based on my experience, I would recommend that anyone considering this company to find another moving company
Jan 03, 2026
everything was protected, and not a single item was damaged.
On moving day, three movers arrived right on time, each introduced themselves, shook my hand, and got straight to work. No wasted time, no standing around. Just focused, efficient teamwork. They were friendly, easygoing, and clearly knew what they were doing. Furniture was dismantled and reassembled perfectly, everything was protected, and not a single item was damaged.
May 09, 2025
They handled everything with care
They handled everything with care and professionalism, making sure that all my items were placed exactly where I wanted them. Their efficiency and teamwork made the unloading process quick and stress-free.
Feb 21, 2025
Bait and Switch
My son was moving from a single apt in N Hollywood to Salem Oregon for a new job. I contacted several movers and told them the size of the move, when and where we were going. West Coast sent us paperwork to list all of the items and the number of boxes we were transporting, which we did. They gave us the estimate which was very good and told me it was because they had a load going up already so it would be cheaper than the others if we were flexible on the date. We were and after seeing the estimate we paid our deposit. When the mover arrived he immediately made us pay a $500 fee for shuttle which we had not agreed to. He said pay or we will not transport. Then he re-estimated the load. We had not added a single thing to the load. He agreed we had not but told us that it was more than they had estimated in sq. ft. and and the price was now triple the original estimate. Over $5000. I contacted the company and they said basically to bad. Yes we miscalculated but you either pay it or we will only take half of your load. The driver said he would put half of it in the street If we didn't pay for the whole thing. They had already loaded it. I feel this is a case of bait and switch and I will be taking them to court or arbitration. Do not trust their estimates, especially Randy Fox. They are either very bad at their job or start out with the intent of scamming you. I do not know which.
Dec 26, 2025
Highly recommend them.
West Coast Express Moving sent three hardworking young men. They didn't waste any time and completed, the job two hours earlier. They took extra care in wrapping my items. Highly recommend them.
Apr 06, 2025
The customer service from the office was great
The customer service from the office was great—friendly, responsive, and helpful throughout the process. The moving crew was professional, efficient, and took great care of my belongings. The best part? The move was completely damage-free! Not only did they provide top-quality service, but the price was also a great value for the level of care and professionalism they delivered. I highly recommend West Coast Express Moving to anyone looking for a stress-free, reliable moving experience.
Dec 18, 2025
worth the money.
The crew arrived within the scheduled time window. They were very nice and efficient, took good care of my stuff, and explained things on the contract clearly to me. I have done packing mostly myself, but they did help with some minor packing and they also gave me some useful packing suggestions for my future moving. Their price is not the cheapest in town, but I feel the quality of the service is definitely worth the money.
May 19, 2025
Highly recommend.
Michael and crew worked so hard to get these two seniors packed and moved all in one day. The work was hard and the speed was impressive. Our stuff arrived damage free. Highly recommend.
Mar 27, 2025
Highly recommend them.
My condo sold very quickly and their reviews were very good. On moving day a team of 3 professional men came and quickly and efficiently packed up my 2 BR 2 bath condo at a most reasonable price. They worked very well together and the move was done by early afternoon. I just purchased a new home and I will be enlisting West Coast Express Moving to move the storage to my new home. Highly recommend them.
