Sep 07, 2025
West Coast Express Moving – ZERO STARS
This is hands down the worst company I have ever dealt with. If you value your sanity, your money, and your belongings, do not hire West Coast Express Moving or Chiarella Transportation and Relocation Inc. Here’s what happened: • They picked up my mother’s items on May 2, 2025. We didn’t see her belongings again until early September. Four months! • We were originally promised delivery by June 4. Then, after the fact, they claimed they had “30 days from that date” to deliver. Total bait and switch. • They doubled the charges after her things were already on the truck, leaving us no choice but to pay under pressure. • They rarely answered phones or emails, and when they did, they were dismissive, rude, and dishonest. • We caught them in multiple lies about delivery dates. Calls were hung up on, texts ignored, emails never returned. This company operates with zero integrity. They lie, they dodge responsibility, they extort more money mid-move, and they treat customers with absolute disrespect. Save yourself the nightmare—do not use West Coast Express Moving under any circumstances. I wouldn’t trust them to move a single box across the street.
May 19, 2025
Highly recommend.
Michael and crew worked so hard to get these two seniors packed and moved all in one day. The work was hard and the speed was impressive. Our stuff arrived damage free. Highly recommend.
Apr 28, 2025
Would highly recommend.
Not only they were extremely efficient and careful with the packing and loading of our stuff, they were also very responsive to any issue that arose. For example, our patio floor was stained by a grill that was tilted, and they sent a company to do a power wash within a week of the move to ensure all was resolved. Would highly recommend.
Dec 24, 2025
you will be great amazed.
These guys are amazing! I had booked with a different company and had the worst customer service experience so I called to see if they could take me on last minute and they did! I called on a Saturday for a interstate move on Wednesday. Everyone I spoke with including the crew was beyond wonderful. They loaded, transported and unloaded my things oper in one day, 6 hours away, and the price was unreal. I really can’t stress how pleased I was. They are so polite, professional and do it all quickly. I highly recommend West Coast Express Moving you will be great amazed.
Dec 16, 2025
I highly recommend them!
I used West Coast Express Moving to move in La to a storage and then to Boston. I had the best experience ever with them. I worked with Nelson, Angel, Stephen and Alejandra. They are very reliable, helpful and hardworking. They utilize their time efficiently and are smart packers. I highly recommend them!
Mar 16, 2025
Timely, very efficient
Timely, very efficient, handled my things with utmost care - both loading and unloading. Removed all the tape to make unpacking easier and placed things where they are supposed to go. I think this was the easiest and least exhausting move I ever had!
Feb 15, 2025
Great Experience
West Coast Express Moving did a wonderful job moving me for my new job to Birmingham AL. Randy in the reservations department was a total professional. Last minute move and it was done quickly and efficiently. Great Job
Jan 04, 2026
Pickup day went really well!!!
Pickup day went really well!!! The team showed up right on time, went over the details, and got to work immediately. Dmitry, Vladimir, and Pavel kept a great pace while still being very careful with boxes and furniture. Everything was packed and loaded properly, nothing felt rushed or sloppy. Overall it was an easy, stress-free experience and I’m very happy with how it went!!
Mar 08, 2026
Move from Ventura to Denver (Worst Moving Company in the USA)
I had a very bad experience with West Coast Express Moving and would strongly caution others before booking with them. My pickup was confirmed for February 23rd between 8:00 AM and 10:00 AM by Michael Edwards (Senior Consultant). The moving crew never showed up, and I received no advance notice that they were not coming. After reaching out, their driver Miguel told me he was on another job and would not be able to arrive until February 25th, which completely contradicted the confirmed date I was given. I then spoke with Carlos F., their Relocation Services Specialist, who initially told me he could have a driver “tomorrow.” Shortly after, that changed to “maybe tonight.” The constant shifting of timelines and lack of clear communication made it impossible to trust what they were saying. Because of this situation, I had to scramble to find another moving company at the last minute, which caused unnecessary stress during an already difficult relocation. The biggest issue was the lack of reliability and inconsistent information. If a company cannot honor confirmed pickup times or communicate honestly when there is a problem, it puts customers in a very difficult position. Based on my experience, I would recommend that anyone considering this company to find another moving company
Sep 11, 2025
Business Review: West Coast Movers
As someone who coordinates logistics and outreach for a nonprofit, I understand the importance of clear communication and timely service—especially during major life transitions. My experience with West Coast Movers has been deeply disappointing and disruptive. They picked up my household items on July 25, 2025, and as of today, I have still not received my belongings. Despite multiple attempts to contact the company, I’ve received no meaningful response, no updates, and no resolution. My emails and calls have been ignored, leaving me in the dark for weeks. Because of this delay, I’ve had to purchase clothing, bedding, and essential household goods just to get by. This has created a financial and emotional strain that no customer should have to endure—especially when the issue stems from poor service and a lack of accountability. The customer service has been nonexistent, and I’ve had to take on the burden of drafting formal communications and documenting the impact myself. This experience has not only delayed my ability to resume work, but it has also undermined the trust I placed in this company. West Coast Movers must do better. Transparency, empathy, and follow-through are not optional—they’re the foundation of any service-based business. I hope they take this feedback seriously and make the changes necessary to prevent others from going through what I did.
