Moving company in Palm Beach Gardens, FL
Jim was the most professional and polite person I’ve ever spoken to. Very transparent and the price didn’t change a dollar. 10/10 recommend
I was very impressed by the service I received from Carl and Jim, who were my moving coordinators. They were very thorough and attentive to my needs. Carl asked me for precise measurements of some items and inquired about the details of the furniture. He also checked if I had any special requests for packing or handling any antiques or sentimental items. He was outstanding throughout the process. He also made sure to verify the accessibility of both addresses on google earth and google street view, and informed me that I would need 2 26 foot box trucks instead of an 18 wheeler, which other companies had falsely assured me would fit. Jim was very flexible and accommodating when I had to change my move date 3 times in advance. He always found a way to make it work for me. On the day of the move, the crew arrived on time, wearing uniforms and bringing all the packing supplies as promised. They were quick and courteous, and they protected my floors and walls with boxes and blankets. They delivered my belongings in 5 days, which is very fast for 1800 miles! The only minor issue I had was a small scratch on one of my dresser, but I understand that accidents happen. I contacted Brittney, who helped me with the claims process. I highly recommend this company for their excellent work. They deserve 5 stars or more.
I had thought that I would have at least one broken piece after I moved, but thankfully everything made it to me in good condition. I had lots of friends recommend United Express Moving And Storage movers to me, and I can see why. They wrapped up my glass dining table and I was amazed that nothing happened to it during the journey. They were careful with my delicate objects and checked to make sure everything was in order before they set off.
Very disappointing experience with this moving company. The staff was unprofessional and the service was not satisfactory. Communication and organization could have been much better. I would not recommend them based on my experience.
Never in my professional life have I worked with a bunch of individuals who were more pleasant, efficient, and skilled. They worked together to accomplish their goal. They didn't require any sort of administration or direction from me. What a fantastic group!
I wholeheartedly suggest this firm if you value the protection and safety of your belongings. Packers team is the greatest in the organization's existence. For the past two years, United Express Moving & Storage has been our first choice, and we are really pleased with the work they have done.
United Express Moving & Storage gave very deceptive cost quotes throughout the process. Their final cost was 40% higher (final $2,500 vs original $1,500) than the original estimate while the number of items actually moved only had 2 additional items vs the original estimate. Both the sales rep (who provided the initial estimate) and the Quality Control person (who finalized items to be moved), made huge misrepresentations and extremely underestimated the cubic footage and cost. And they do NOT offer any compromise, such as reducing my final cost, even a token amount. And they hold your furniture hostage until you pay in full. DO NOT USE THIS BROKER FOR ANY MOVES!!!
I was called the afternoon before the move and told that I would need to pay another $1200. I refused. I was then called by someone who seemed to be working from home who told me that the movers would arrive on Wednesday between 1-5pm. A day late. But then on Tuesday 2 sketchy looking guys in track suits showed up and demanded I pay another $3K or there would be no move. They also told me they would not be packing anything or disassembling anything which was part of the original agreement. When I refused to pay the extra $3K they told me it would now cost more because I was being disagreeable. I refused to pay and they left. On Wed no movers showed up. I am now out my almost $700 deposit. These people are nothing more than gangsters.
The move had several avoidable problems from beginning to end. There was a late arrival, unclear communication, and the work took considerably longer than expected. I spent much of the day trying to keep everything on track. Unfortunately, the experience did not meet my expectations.
After receiving a few quotes, I got in contact with Ryan at United Express. He was very personable and detailed and took his time to go through everything rather then trying to get me to pay a deposit after 5 minutes like every other company. Ryan was also able to walk me through adding additional insurance to my move which no other company went over with me. My original quote was 642 cubic feet. I did get rid of a few items and also added some furniture items I couldn’t sell and it almost balanced out. I ended with 742 cubic feet and was charged the additional $115 for my extra space which was reasonable. The delivery took 5 days (Utah to North Carolina) and was just as smooth as the pickup. I highly recommend United Express Moving and Storage for your next move!
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Reviews summary
Recommended based on user reviews
The move started off okay, but it quickly became obvious the crew lacked experience. They bumped walls, scratched my dining table, and worked so slowly that I had to help ... Read More
901 reviews
Our experience with the moving company was exceptional. Their team exhibited professionalism, reliability, and expertise from the initial consultation to the final delive ... Read More
I wholeheartedly suggest this firm if you value the protection and safety of your belongings. Packers team is the greatest in the organization's existence. For the past t ... Read More
I was called the afternoon before the move and told that I would need to pay another $1200. I refused. I was then called by someone who seemed to be working from home who ... Read More
I was very impressed by the service I received from Carl and Jim, who were my moving coordinators. They were very thorough and attentive to my needs. Carl asked me for pr ... Read More
Jim was the most professional and polite person I’ve ever spoken to. Very transparent and the price didn’t change a dollar. 10/10 recommend
After receiving a few quotes, I got in contact with Ryan at United Express. He was very personable and detailed and took his time to go through everything rather then try ... Read More
The movers were professional, communicative, and careful with my parent's possessions. Thanks for being respectful and lovely.
Never in my professional life have I worked with a bunch of individuals who were more pleasant, efficient, and skilled. They worked together to accomplish their goal. The ... Read More
The company has no clue what they are doing. They quoted me $6,000 for the total move from KY to GA. $1,200 moving deposit which I was told that was for the move itself a ... Read More
I had a heavy furniture that needed to go from MS to LA, and James mover came to the rescue when another company couldn't do it. James made it look easy, and I really app ... Read More
United Express Moving & Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, United Express Moving & Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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