Moving company in Palm Beach Gardens, FL
The move had several avoidable problems from beginning to end. There was a late arrival, unclear communication, and the work took considerably longer than expected. I spent much of the day trying to keep everything on track. Unfortunately, the experience did not meet my expectations.
Very disappointing experience with this moving company. The staff was unprofessional and the service was not satisfactory. Communication and organization could have been much better. I would not recommend them based on my experience.
I had a lot of bulky, awkward furniture, including a reclining sectional, a treadmill, and a heavy oak desk. The crew strategized before lifting a single thing, ensuring they used the best angles to avoid damaging walls or doorways. They were so friendly and shared a few pro tips on furniture placement and home organization. They also gave me a checklist of things to do before fully settling in, like checking my smoke detectors and updating my address with utilities. I never thought I’d call moving “fun,” but these guys made it enjoyable!
My coffee table, which has an awkward glass top, was handled with precision—they removed the glass, wrapped it separately, and secured the frame with stretch wrap. They brought wardrobe boxes so I could transfer my hanging clothes straight from my closet—such a time-saver! At my new apartment, they carefully maneuvered my king-sized bed frame up a tricky, narrow stairwell without a single scratch on the walls. They tightened some screws on my wobbly dining chairs before leaving. Talk about going the extra mile!
The movers arrived well after the scheduled time, and there was very little communication beforehand. This caused a major delay in my plans for the day. The loading itself was also quite slow. Overall, I found the experience disappointing.
We just wanted to say thanks again for all you did to help us throughout our move from FL to TX. You were helpful, efficient, and precise, but you were also very pleasant and flexible with our needs.
I had thought that I would have at least one broken piece after I moved, but thankfully everything made it to me in good condition. I had lots of friends recommend United Express Moving And Storage movers to me, and I can see why. They wrapped up my glass dining table and I was amazed that nothing happened to it during the journey. They were careful with my delicate objects and checked to make sure everything was in order before they set off.
United Express Moving & Storage gave very deceptive cost quotes throughout the process. Their final cost was 40% higher (final $2,500 vs original $1,500) than the original estimate while the number of items actually moved only had 2 additional items vs the original estimate. Both the sales rep (who provided the initial estimate) and the Quality Control person (who finalized items to be moved), made huge misrepresentations and extremely underestimated the cubic footage and cost. And they do NOT offer any compromise, such as reducing my final cost, even a token amount. And they hold your furniture hostage until you pay in full. DO NOT USE THIS BROKER FOR ANY MOVES!!!
I’ve had movers in the past who rushed through the job and left scuff marks everywhere, but United Express Moving & Storage was a different experience altogether. They arrived with a well-stocked truck, including furniture pads, ratchet straps, and an extra toolkit in case anything needed minor repairs. My hardwood dresser, which I was worried about scratching, was wrapped in thick moving blankets and secured tightly. At my new place, they positioned my furniture with care and helped me move a few things around until I was happy with the layout. True professionals!
I had items that were delicate and I didn't want to move them, but this team took extra care with them. They took special care with the padding, treated it in the most delicate way, and made sure it all made it home. Excellent service!
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Reviews summary
Recommended based on user reviews
The move had several avoidable problems from beginning to end. There was a late arrival, unclear communication, and the work took considerably longer than expected. I spe ... Read More
901 reviews
This was my third time moving with United Express Moving & Storage, and they somehow get better every time. Booking was easy—Andrew at customer service walked me throug ... Read More
My original movers canceled the night before my move, leaving me in a panic. I called United Express Moving & Storage, and they somehow fit me in for the next morning. Wh ... Read More
Moving a baby grand piano is no joke, but United Express Moving & Storage handled it with extreme care. They arrived with a heavy-duty piano board, thick straps, and a h ... Read More
We just wanted to say thanks again for all you did to help us throughout our move from FL to TX. You were helpful, efficient, and precise, but you were also very pleasant ... Read More
My coffee table, which has an awkward glass top, was handled with precision—they removed the glass, wrapped it separately, and secured the frame with stretch wrap. They ... Read More
I’ve had movers in the past who rushed through the job and left scuff marks everywhere, but United Express Moving & Storage was a different experience altogether. They ... Read More
I had a lot of bulky, awkward furniture, including a reclining sectional, a treadmill, and a heavy oak desk. The crew strategized before lifting a single thing, ensuring ... Read More
I had to relocate for a new job opportunity, and this moving company made the entire process a breeze. The team arrived on time, packed my fragile items with care, and ev ... Read More
Despite the urgency, they managed to organize a crew promptly. The team was efficient and worked tirelessly to complete the move within the day. Their pricing was fair, a ... Read More
Although relocating could be tough, United Express Moving & Storage makes it simple. They packed up my entire house and transported me in a single day. Insist on it. ... Read More
United Express Moving & Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, United Express Moving & Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from interstate movers or call our support team anytime.
