Moving company in Palm Beach Gardens, FL
The move started off okay, but it quickly became obvious the crew lacked experience. They bumped walls, scratched my dining table, and worked so slowly that I had to help move boxes myself.
One of the fragile household items was damaged during the relocation. I was disappointed because I expected delicate belongings to receive additional protection. The rest of the move was completed, but this issue affected my overall impression of the service.
I wouldn't recommend this company. The movers showed up without enough equipment, struggled to move basic furniture, and wasted time figuring things out. The final bill was much higher because the job took far longer than it should have.
United Express Moving & Storage gave very deceptive cost quotes throughout the process. Their final cost was 40% higher (final $2,500 vs original $1,500) than the original estimate while the number of items actually moved only had 2 additional items vs the original estimate. Both the sales rep (who provided the initial estimate) and the Quality Control person (who finalized items to be moved), made huge misrepresentations and extremely underestimated the cubic footage and cost. And they do NOT offer any compromise, such as reducing my final cost, even a token amount. And they hold your furniture hostage until you pay in full. DO NOT USE THIS BROKER FOR ANY MOVES!!!
I would give 0 stars if possible. I was told “half truths” from the first conversation on to the last call (#4). They are brokers, not as Jason stated the #3 moving van. And from that point, it was a game. Make sure to ask every question in the book about your move. No upfront information is provided. Customer service is a joke. They read from a script and unless you ask specific questions, no additional information is provided. They will tack on charges along the way. Blame the actual trucking company. And not provide any assistance after that initial deposit. So good luck if you choose to use this farce of a service. Knowing what I know now, I wouldn’t do it again. But hey, that’s just me. If you go this route, I’d suggest that you plan on additional charges down the road.
The movers came with the proper equipment and worked together effectively. They paid attention to fragile belongings and made sure the furniture was protected during transportation. Everything was unloaded carefully at the destination. The organized approach made settling in easier.
The move had several avoidable problems from beginning to end. There was a late arrival, unclear communication, and the work took considerably longer than expected. I spent much of the day trying to keep everything on track. Unfortunately, the experience did not meet my expectations.
Very disappointing experience with this moving company. The staff was unprofessional and the service was not satisfactory. Communication and organization could have been much better. I would not recommend them based on my experience.
The movers arrived well after the scheduled time, and there was very little communication beforehand. This caused a major delay in my plans for the day. The loading itself was also quite slow. Overall, I found the experience disappointing.
When my old parents moved closer to us, I wanted to take them in so they would have the easiest life possible. The care and kindness the movers showed my parents made this more than just a moving service. This was supposed to be a challenging experience, but they had a happy one.
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Reviews summary
Recommended based on user reviews
I had items that were delicate and I didn't want to move them, but this team took extra care with them. They took special care with the padding, treated it in the most de ... Read More
901 reviews
I would give 0 stars if possible. I was told “half truths” from the first conversation on to the last call (#4). They are brokers, not as Jason stated the #3 moving v ... Read More
We made 2 trips, first to drop off furniture and décor at a storage unit and second to move into our new apartment. It was all planned out for the crew. They arranged th ... Read More
The moving crew was professional from the beginning of the job. They used the appropriate equipment and took care when carrying furniture through tight spaces. Fragile it ... Read More
Truck #T-801 flawlessly finished the Order #MI-66723. They arrived with the best quality stretch wrap rolls and corner guards and wrapped all mirrored fronts of dressers ... Read More
The crew communicated clearly and kept the moving process on track. They paid attention to furniture, boxes, and delicate household items. Everything was carried into the ... Read More
The movers came with the proper equipment and worked together effectively. They paid attention to fragile belongings and made sure the furniture was protected during tran ... Read More
Very efficient team, which did not stand around for hours on phone calls. All the minutes on the clock were used productively. Exceptional teamwork, and genuine care for ... Read More
One of the fragile household items was damaged during the relocation. I was disappointed because I expected delicate belongings to receive additional protection. The rest ... Read More
We relocated from our small 2-bedroom house to another [Distance] away. The movers have safeguarded the mattresses, sofas, appliances and wooden furniture before loading ... Read More
When my old parents moved closer to us, I wanted to take them in so they would have the easiest life possible. The care and kindness the movers showed my parents made thi ... Read More
United Express Moving & Storage is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, United Express Moving & Storage actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
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