I’m writing this because the crew went above and beyond. After unloading everything, I realized my patio umbrella was missing from its base. I must have left it at the ... Read More I’m writing this because the crew went above and beyond. After unloading everything, I realized my patio umbrella was missing from its base. I must have left it at the old house. I called the office, and the same crew, who were nearby, swung back, retrieved it from the porch, and dropped it off to me, all within the hour. They didn’t charge extra. That kind of customer care is unforgettable.

We moved from a third-floor walk-up to a first-floor apartment. All those stairs were daunting. The United Express Moving & Storage crew was in great shape and had a good ... Read More We moved from a third-floor walk-up to a first-floor apartment. All those stairs were daunting. The United Express Moving & Storage crew was in great shape and had a good system going. One guy would be coming down as another was going up, so there was no waiting. They got our two-bedroom place completely moved in under five hours.

I only hired them for loading and unloading. I drove the rental truck myself to save money. They loaded my two-bedroom apartment in under three hours. They packed the tru ... Read More I only hired them for loading and unloading. I drove the rental truck myself to save money. They loaded my two-bedroom apartment in under three hours. They packed the truck so tightly that nothing shifted during my drive. At the other end, they unloaded just as fast. This hybrid approach was perfect for my budget. They didn't try to upsell me on the full service.

The previous tenant in my new apartment left it really dirty. My furniture was arriving in three hours. I was panicking. When the United Express Moving & Storage guys saw ... Read More The previous tenant in my new apartment left it really dirty. My furniture was arriving in three hours. I was panicking. When the United Express Moving & Storage guys saw the situation, they helped me move all the boxes to one clean room first. Then, while I frantically cleaned, they slowly brought items in as I finished each space. They worked around my chaos without a single sigh.

My move was a bit of a mess because I had to move 30 large garden pots and a lot of outdoor furniture that was covered in dirt. I was worried the movers would be annoyed, ... Read More My move was a bit of a mess because I had to move 30 large garden pots and a lot of outdoor furniture that was covered in dirt. I was worried the movers would be annoyed, but they just loaded everything onto the back of the truck and even helped me wrap the delicate ceramic ones in blankets. They were super friendly despite the heat, and they got the whole backyard cleared out in about two hours.

After comparing several options, I decided to go with United Express Moving & Storage because they answered my questions honestly. On the day of the move, they walked thr ... Read More After comparing several options, I decided to go with United Express Moving & Storage because they answered my questions honestly. On the day of the move, they walked through my home with me before starting. They asked about any fragile or special items so nothing would be overlooked. Throughout the day, they remained respectful of my space. When the job was done, they made sure I was comfortable with where everything was placed.

I needed help moving a lot of books and a few reading tables from a small library room to another building close by. My main concern was keeping the books in order so the ... Read More I needed help moving a lot of books and a few reading tables from a small library room to another building close by. My main concern was keeping the books in order so they wouldn’t get mixed up. The movers paid attention to that and kept the boxes from the same shelves together. They carried the whole load out, loaded the truck, and then delivered it safely.

My back has been giving me trouble lately, so I knew I could not lift heavy stuff on my own. I called United Express Moving & Storage and spoke with Andrew, who answered ... Read More My back has been giving me trouble lately, so I knew I could not lift heavy stuff on my own. I called United Express Moving & Storage and spoke with Andrew, who answered all my questions patiently. On moving day, the crew handled my big wooden wardrobe and heavy toolbox without complaining. They worked carefully and did not scratch the walls or door frames. I appreciated how they asked before moving things around. The final bill matched exactly what I was told. I am glad I found them.

I run a small photography studio and had to move all my lighting equipment and backdrops. Some of the stands are tall and awkward to carry. The team disassembled what the ... Read More I run a small photography studio and had to move all my lighting equipment and backdrops. Some of the stands are tall and awkward to carry. The team disassembled what they could and packed each part carefully. They labeled the cases so I could set up again without confusion. When we opened everything at the new studio, nothing was bent or misplaced.

Downsizing from a two-bedroom house to a small cottage is a huge task. These movers helped me sort through the boxes and put the donation items in a separate pile. They w ... Read More Downsizing from a two-bedroom house to a small cottage is a huge task. These movers helped me sort through the boxes and put the donation items in a separate pile. They were very patient with me while I decided where the heavy furniture should go. I felt like they actually listened to what I needed. If you need help with a move, I wouldn’t hesitate to recommend them.