Moving company in Boca Raton, FL
The moving crew arrived prepared and kept the whole process organized. They handled our furniture carefully and paid attention to the fragile boxes. Everything was unloaded neatly at the new home.
It was really helpful to have a door to door moving service as it saved me a lot of work. My movers organized my belongings when they picked them up, transported and delivered them. They transmitted effectively and ensured that all was delivered to the destination safely. It was an easy and comfortable moving experience.
I signed a binding estimate on October 2 for $1,947.64, for a Thursday/Friday, October 29–30 pickup from Seattle to Henderson, NV. On October 9, Ben agreed in writing to change my date to Friday, October 30th, and said, "That will not be a problem, I will get it done." I also told him I was not available on October 29 until after 11:30 AM. Instead, the movers came Thursday, October 29, between 8 and 11 AM. On October 28, $300 was charged to my card on top of the binding estimate, with no written explanation of what it was for. When I asked, customer service talked about a 48-hour pickup window. I checked my signed paperwork — it says Thursday/Friday, October 29–30, and a 72-hour cancellation window. It does not say a 48-hour pickup window. Customer service really was no help at all and seemed very agitated to help me. Although I will say that she did not have access to the 2 people that I had been in contact with earlier. They so conveniently are out of the country and the other one is also "out of office," leaving everything to the lady at customer service. Very poor chain of command. Also, giving quotes with just pictures is probably not a good idea. Trustpoint is a broker, not the carrier. The carrier that actually picked up my things is a separate company, and the bill of lading I signed at pickup was for $2,247.64, not $1,947.64. The $300 was added to the binding estimate fee, from $750.63 to $1,050.63, even though the volume stayed the same at 300 cubic feet. The remaining $1,077.94 is now due to the carrier at delivery, not to Trustpoint. Another big thing they failed to tell me: exactly where my belongings were going to be kept once they reached Henderson. When I dealt with the movers this morning, they were looking at me like I was crazy, and I tried to explain to them that nobody told me anything. All they told me was that it was going to one of their warehouses, so I was assuming it was one of TrustPoint's — but it was not. My warning to others: do not assume the price you sign, the date you agree to in messages, or the company you are dealing with will stay the same on pickup day. Get any price change and any date change in a revised, signed estimate before pickup day, and ask in writing who you will actually pay at delivery.
They walked the parents through step by step, responded to all their questions and handled each box very carefully. The whole exchange was individualized and respectful. My parents are just talking about how wonderful it was!
The moving crew arrived later than the planned time, which disrupted the schedule for the day. The loading process also took longer than expected. Communication about the delay was not very clear. Overall, the move felt poorly organized.
The furniture was not handled as carefully as I expected during the relocation. A large piece was moved through a tight doorway without enough protection. The process seemed rushed at times. More careful handling would have been preferable.
I wanted something easy to move furniture and the everyday items I had around the house. The procedure of arranging it was simple and I truly appreciated having a service that could take care of various items. This was a handy option for me to move to.
Our home move was done by Trustpoint Moving Group, and it was even better than we expected. The movers were careful with stairs, they took care of our furniture and we didn't have anything left behind. The entire process seemed to be very well organized.
We moved apartments and experienced 2 flights of stairs and some pretty narrow spaces. Luckily, the crew had smaller dollies, extra padding and plenty of patience. Neither did they complain about anything. We applaud them!
I found it to be good communication from Trustpoint Moving Group throughout the moving process. Whenever something needed clarifying, the team communicated rather than assumed. The movers did a fantastic job of being professional and caring for our belongings.
At My Good Movers, we believe peace of mind starts with verified credentials. Trustpoint Moving Group holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
We contacted these moving companies for a moving session that was scheduled as a weekend transfer to a new home that is situated around 20 miles away. They came on time a ... Read More
64 reviews
We moved apartments and experienced 2 flights of stairs and some pretty narrow spaces. Luckily, the crew had smaller dollies, extra padding and plenty of patience. Neithe ... Read More
The moving crew arrived prepared and kept the whole process organized. They handled our furniture carefully and paid attention to the fragile boxes. Everything was unload ... Read More
I found it to be good communication from Trustpoint Moving Group throughout the moving process. Whenever something needed clarifying, the team communicated rather than as ... Read More
The crew kept the relocation well structured throughout the day. They organized the loading properly and handled the furniture carefully around doorways and corners. The ... Read More
The moving team handled the household relocation in a calm and organized way. They prepared the furniture carefully and kept the boxes arranged throughout the move. Every ... Read More
I was most impressed with their care of our wooden furniture. They padded everything and didn't drag anything across the floor. The crew was polite!!!
The moving crew was prepared, careful, and efficient throughout the relocation. They protected the furniture and handled the boxes responsibly from loading to delivery. E ... Read More
The moving crew arrived later than the planned time, which disrupted the schedule for the day. The loading process also took longer than expected. Communication about the ... Read More
The furniture was not handled as carefully as I expected during the relocation. A large piece was moved through a tight doorway without enough protection. The process see ... Read More
The moving crew made the home relocation feel well managed from beginning to end. They prepared the furniture properly, handled fragile items carefully, and kept the proc ... Read More
Trustpoint Moving Group is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Trustpoint Moving Group actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from interstate movers or call our support team anytime.
