Oct 29, 2026
Trustpoint Moving Group — be careful, and get everything in writing
I signed a binding estimate on October 2 for $1,947.64, for a Thursday/Friday, October 29–30 pickup from Seattle to Henderson, NV. On October 9, Ben agreed in writing to change my date to Friday, October 30th, and said, "That will not be a problem, I will get it done." I also told him I was not available on October 29 until after 11:30 AM. Instead, the movers came Thursday, October 29, between 8 and 11 AM. On October 28, $300 was charged to my card on top of the binding estimate, with no written explanation of what it was for. When I asked, customer service talked about a 48-hour pickup window. I checked my signed paperwork — it says Thursday/Friday, October 29–30, and a 72-hour cancellation window. It does not say a 48-hour pickup window. Customer service really was no help at all and seemed very agitated to help me. Although I will say that she did not have access to the 2 people that I had been in contact with earlier. They so conveniently are out of the country and the other one is also "out of office," leaving everything to the lady at customer service. Very poor chain of command. Also, giving quotes with just pictures is probably not a good idea. Trustpoint is a broker, not the carrier. The carrier that actually picked up my things is a separate company, and the bill of lading I signed at pickup was for $2,247.64, not $1,947.64. The $300 was added to the binding estimate fee, from $750.63 to $1,050.63, even though the volume stayed the same at 300 cubic feet. The remaining $1,077.94 is now due to the carrier at delivery, not to Trustpoint. Another big thing they failed to tell me: exactly where my belongings were going to be kept once they reached Henderson. When I dealt with the movers this morning, they were looking at me like I was crazy, and I tried to explain to them that nobody told me anything. All they told me was that it was going to one of their warehouses, so I was assuming it was one of TrustPoint's — but it was not. My warning to others: do not assume the price you sign, the date you agree to in messages, or the company you are dealing with will stay the same on pickup day. Get any price change and any date change in a revised, signed estimate before pickup day, and ask in writing who you will actually pay at delivery.
Oct 28, 2026
Top-Notch Moving Experience.
I was staying in an home, and Trustpoint Moving Group assisted us in relocating to a bigger house in GA. The crew was very nice, well organized and careful with furniture. I was impressed with them checking every room before they left to ensure that they didn't forget anything.
Sep 10, 2026
Above and Beyond.
The crew showed good attention to detail during the entire relocation. Furniture was protected before being moved, and fragile boxes were handled separately. Everything was placed in an orderly way after delivery.
Nov 03, 2026
Very Smooth Transition!
It was really helpful to have a door to door moving service as it saved me a lot of work. My movers organized my belongings when they picked them up, transported and delivered them. They transmitted effectively and ensured that all was delivered to the destination safely. It was an easy and comfortable moving experience.
Nov 02, 2026
Faultless service!
They walked the parents through step by step, responded to all their questions and handled each box very carefully. The whole exchange was individualized and respectful. My parents are just talking about how wonderful it was!
Sep 22, 2026
These people suck!!
I regret hiring this company. The moving crew lacked urgency and didn't work together as a team. The entire move was slow from beginning to end. I'll be choosing another mover next time.
Oct 30, 2026
Delightful experience.
We moved on a very hot day. The team was determined in the heat, focused and went the distance, without shortcuts. We applaud them!
Sep 15, 2026
Trust me this company is terrible !!
The crew seemed unprepared when they arrived at my home. There was some confusion about the order of the work, and several items took a long time to load. I had to keep explaining what needed to be done. Better preparation would have made the move much easier.
Oct 26, 2026
Exceeded our expectations.
Leaving a home after decades of life can be very emotional. It was a very respectful and patient team at the Trustpoint Moving Group. They helped to make a hectic day more bearable with their calm demeanor.
Nov 04, 2026
Moving Made Easy.
I wanted something easy to move furniture and the everyday items I had around the house. The procedure of arranging it was simple and I truly appreciated having a service that could take care of various items. This was a handy option for me to move to.
