Moving company in Boca Raton, FL
I wanted something easy to move furniture and the everyday items I had around the house. The procedure of arranging it was simple and I truly appreciated having a service that could take care of various items. This was a handy option for me to move to.
Leaving a home after decades of life can be very emotional. It was a very respectful and patient team at the Trustpoint Moving Group. They helped to make a hectic day more bearable with their calm demeanor.
I signed a binding estimate on October 2 for $1,947.64, for a Thursday/Friday, October 29–30 pickup from Seattle to Henderson, NV. On October 9, Ben agreed in writing to change my date to Friday, October 30th, and said, "That will not be a problem, I will get it done." I also told him I was not available on October 29 until after 11:30 AM. Instead, the movers came Thursday, October 29, between 8 and 11 AM. On October 28, $300 was charged to my card on top of the binding estimate, with no written explanation of what it was for. When I asked, customer service talked about a 48-hour pickup window. I checked my signed paperwork — it says Thursday/Friday, October 29–30, and a 72-hour cancellation window. It does not say a 48-hour pickup window. Customer service really was no help at all and seemed very agitated to help me. Although I will say that she did not have access to the 2 people that I had been in contact with earlier. They so conveniently are out of the country and the other one is also "out of office," leaving everything to the lady at customer service. Very poor chain of command. Also, giving quotes with just pictures is probably not a good idea. Trustpoint is a broker, not the carrier. The carrier that actually picked up my things is a separate company, and the bill of lading I signed at pickup was for $2,247.64, not $1,947.64. The $300 was added to the binding estimate fee, from $750.63 to $1,050.63, even though the volume stayed the same at 300 cubic feet. The remaining $1,077.94 is now due to the carrier at delivery, not to Trustpoint. Another big thing they failed to tell me: exactly where my belongings were going to be kept once they reached Henderson. When I dealt with the movers this morning, they were looking at me like I was crazy, and I tried to explain to them that nobody told me anything. All they told me was that it was going to one of their warehouses, so I was assuming it was one of TrustPoint's — but it was not. My warning to others: do not assume the price you sign, the date you agree to in messages, or the company you are dealing with will stay the same on pickup day. Get any price change and any date change in a revised, signed estimate before pickup day, and ask in writing who you will actually pay at delivery.
It was really helpful to have a door to door moving service as it saved me a lot of work. My movers organized my belongings when they picked them up, transported and delivered them. They transmitted effectively and ensured that all was delivered to the destination safely. It was an easy and comfortable moving experience.
The crew showed good attention to detail during the entire relocation. Furniture was protected before being moved, and fragile boxes were handled separately. Everything was placed in an orderly way after delivery.
They used heavy-duty blankets and special crating to load and unload our glassware and large-screen televisions safely as they crossed the town.
I regret hiring this company. The moving crew lacked urgency and didn't work together as a team. The entire move was slow from beginning to end. I'll be choosing another mover next time.
They walked the parents through step by step, responded to all their questions and handled each box very carefully. The whole exchange was individualized and respectful. My parents are just talking about how wonderful it was!
The movers took much longer to complete the job than the original estimate. There were several unnecessary pauses during the move, which made the day feel much longer. I had expected a more efficient service. Unfortunately, the experience was frustrating.
We moved on a very hot day. The team was determined in the heat, focused and went the distance, without shortcuts. We applaud them!
At My Good Movers, we believe peace of mind starts with verified credentials. Trustpoint Moving Group holds all required registrations to legally operate both local and interstate moves.
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Reviews summary
Recommended based on user reviews
Our home move was done by Trustpoint Moving Group, and it was even better than we expected. The movers were careful with stairs, they took care of our furniture and we di ... Read More
64 reviews
I regret hiring this company. The moving crew lacked urgency and didn't work together as a team. The entire move was slow from beginning to end. I'll be choosing another ... Read More
The movers were not efficient at all. They carried very small loads and spent too much time walking back and forth. It felt like the job was being dragged out. I won't re ... Read More
They used heavy-duty blankets and special crating to load and unload our glassware and large-screen televisions safely as they crossed the town.
The crew seemed unprepared when they arrived at my home. There was some confusion about the order of the work, and several items took a long time to load. I had to keep e ... Read More
The movers took much longer to complete the job than the original estimate. There were several unnecessary pauses during the move, which made the day feel much longer. I ... Read More
The crew showed good attention to detail during the entire relocation. Furniture was protected before being moved, and fragile boxes were handled separately. Everything w ... Read More
I was leaving a 2-bedroom home filled with delicate antiques ;Trust point Moving Group movers did it all with great care. They wrapped each collectible, padded it with ... Read More
Heavy rain at the destination point didn't hinder the moving process at all. All upholstered furniture was covered with thick plastic stretch wrap to prevent water damage ... Read More
There was a large collection of oil paintings on Order #MV-1048 to be moved from one location to another, and the movers were very careful in the handling of these painti ... Read More
It was a rainy day that we didn't plan for, and the team was ready. No water got on any of the items. Their preparedness really stood out!
Trustpoint Moving Group is a fully licensed and insured moving company with a strong presence across Florida, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Trustpoint Moving Group actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
Free estimate from interstate movers or call our support team anytime.
