TOP NATION RELOCATION

I was moving about 400 miles with less than 450 sq ft of inventory. When I was first sold by the sales agent (his name was Santi) he told me I would not have to pay over ... Read More I was moving about 400 miles with less than 450 sq ft of inventory. When I was first sold by the sales agent (his name was Santi) he told me I would not have to pay over a dime more than our agreed upon Bill of Lading and to call him if I was ever quoted more. (hint: I paid more). I received one call to confirm my inventory list a few days in advance, which was only a few more items than my original quote, and then after moving the pickup date, they never got another inventory. Additionally, when I called about the COI (certificate of insurance) I was told that "I was supposed to tell them I needed it and it was too late otherwise" when I had told Santi when I booked the company three weeks prior. Then, on pick up day, I was told my pickup window was 10am-2pm and I called multiple times in that timeframe asking for an update and kept getting "the driver will call you". I never got a phone call from this team. I finally got a phone call at 3:15pm!! It was a new crew because the one assigned was held up at a different job and no one called to tell me. I was supposed to get a 1-2 hours heads up but this guy called me 20 minutes out. When he got there, he told me it was more than what my original bill of lading, and I tried calling Santi to resolve this and of course, he never answered and never returned my voicemails. I ended up paying $700 more because I couldn't find the rest in my already filled car. They didn't finish packing everything up until 5:30pm. Then, no one in this whole process told me that the payments were to be in postal money order or cash, which I obviously didn't have. I had to drive states away after this and had told them the day before 2pm was my cutoff time, but this was the only day I could move. So we missed my buildings delivery window and had to push it to the next day. Then, the next day comes around and I am supposed to receive a heads up call for drop-off and of course, I didn't. I was told it would be about 3/4pm but I called at 1pm to check in and they said, again, 20 minutes out. When they got there, they carelessly dropped my dresser on the ground and split some of the wood. And, one of the only boxes that had "FRAGILE" all over it was absolutely destroyed, and you guessed it, half the items were broken.

It was a combination of a lot of old furniture and delicate decorations that required special care when travelling long distances. The packing team was ready with special ... Read More It was a combination of a lot of old furniture and delicate decorations that required special care when travelling long distances. The packing team was ready with specially designed crating materials and double-walled boxes, which they applied with the utmost care towards our heirlooms. The pictures show how well everything was wrapped; we felt confident, and every item arrived at our new home in perfect condition.

The moving process started in a great way with the initial consultation process. The representative took the time to explain how the DOT works, what he could and couldn't ... Read More The moving process started in a great way with the initial consultation process. The representative took the time to explain how the DOT works, what he could and couldn't load on the truck, and the carrier-assignment process. We felt 100% confident signing up without putting down a deposit because the education and transparency of service were at that level.

Save yourself the time on these other reviews - they clearly look fake. I had a job with top nation relocation, they will underestimate your costs to get you intrigued, s ... Read More Save yourself the time on these other reviews - they clearly look fake. I had a job with top nation relocation, they will underestimate your costs to get you intrigued, set you up with highly questionable moving companies with no process. And absolve themselves of any accountability once you sign and they've been paid.

I was concerned about having to pay a lot of additional charges as I am moving out of a small 2-bedroom apartment and on a limited budget. The first consultation was simp ... Read More I was concerned about having to pay a lot of additional charges as I am moving out of a small 2-bedroom apartment and on a limited budget. The first consultation was simple, and they had made a partial packing schedule that was totally suitable for my needs, and they didn't charge me extra for things I could do myself. This crew was efficient, respected our no-elevator policy, and moved my items out in record time.

As we moved to another state, the moving company we used gave us a very detailed list of things that we were not able to move, especially hazardous products and perishabl ... Read More As we moved to another state, the moving company we used gave us a very detailed list of things that we were not able to move, especially hazardous products and perishables, which made it easier for us to avoid making expensive preparation mistakes. The whole travelling period was a communication master class. I was updated frequently on the truck's progress as it made its way to me, and the product arrived on time. Working with a team that values transparency from start to finish was really refreshing.

I was helping my dad with his move from New Jersey to Virginia, and our experience with Top Nation Relocation was extremely frustrating. Please be aware they are a broker ... Read More I was helping my dad with his move from New Jersey to Virginia, and our experience with Top Nation Relocation was extremely frustrating. Please be aware they are a brokerage - they hire people out and very obviously do not have any contact with the people they hire. We sent Top Nation pictures of everything that needed to be moved, and our quote was based on those pictures. The move ultimately cost about $1,200 more than the original quote, and we were not given a clear explanation for the additional charges. The coordination was also a major issue. We scheduled a Thursday or Friday window, but Top Nation did not tell us which day or time the movers would arrive until Wednesday night, after we called them ourselves. We were then told the movers would arrive Thursday between 9 and 11 AM. They did not. After repeatedly calling, the movers finally arrived Friday night around 8 PM. This was made more stressful due to the fact that my dad needed to be out of his apartment on Friday. Had they not come, he would have been stuck. They told him his things would be delivered the next morning, but what a joke that was. I understand some scheduling issues were the responsibility of Home Run Van Lines, the moving company. However, Top Nation coordinated the move and was the company we booked with, so we expected them to communicate with us and help resolve these issues. Our point of contact, Justin, was particularly frustrating. When we needed help, he told us he did not have a manager, did not know where our belongings were, and could not help us. That is extremely concerning when you are trusting a company with your family member's entire household and thousands of dollars. They did not deliver my dad's things until three days after they said they would. He had no bed, no furniture, NOTHING, for three days. Moving is stressful enough without having to repeatedly call just to find out where your belongings are or when the movers are coming. Based on our experience, I would not use Top Nation Relocation again. Save yourself a GIANT headache. If you look at these reviews, most are 5 stars with names that all seem easily made up. I hope someone finds this one before they use Top Nation.

I was a bit freaked out about moving across state lines and coordinating everything, but it all fell into place when I worked with a broker licensed to move. From the fir ... Read More I was a bit freaked out about moving across state lines and coordinating everything, but it all fell into place when I worked with a broker licensed to move. From the first quote request, the relocation specialist walked me through my entire home inventory and created a clear, open estimate with no hidden surprises. During the move, the company assigned to us arrived on time, wrapped every piece of furniture securely, and had no issues during the long haul. It was a great relief to know that they had taken care of everything.

The movers made the relocation feel much more manageable. They worked together efficiently and took care when moving larger household items. The final unloading was compl ... Read More The movers made the relocation feel much more manageable. They worked together efficiently and took care when moving larger household items. The final unloading was completed smoothly and in an orderly manner.

We were assigned an extremely organized crew who was quick and capable. They packed everything by room and placed it accordingly, and never had to backtrack for drop-off. ... Read More We were assigned an extremely organized crew who was quick and capable. They packed everything by room and placed it accordingly, and never had to backtrack for drop-off. We were packed in and out in one full day, which we did not expect because there was a lot of packing. It was a great move!