TOP NATION RELOCATION

The booking process was simple, but the actual move was stressful. The movers were slow, careless, and left scuff marks on my walls while moving furniture. I definitely w ... Read More The booking process was simple, but the actual move was stressful. The movers were slow, careless, and left scuff marks on my walls while moving furniture. I definitely won't hire this company again.

I expected professional movers, but the team looked inexperienced. They kept asking each other what to do, packed the truck poorly, and had to rearrange everything severa ... Read More I expected professional movers, but the team looked inexperienced. They kept asking each other what to do, packed the truck poorly, and had to rearrange everything several times. It wasted a lot of time.

Very disappointed with this move. The crew lacked urgency, spent too much time standing around, and had trouble moving even simple items. I've used other moving companies ... Read More Very disappointed with this move. The crew lacked urgency, spent too much time standing around, and had trouble moving even simple items. I've used other moving companies before, and none have been this inefficient.

I was unhappy with how one of my larger furniture items was handled. It was moved through a tight area without enough protection and ended up with visible damage. I expec ... Read More I was unhappy with how one of my larger furniture items was handled. It was moved through a tight area without enough protection and ended up with visible damage. I expected the crew to take more precautions. Unfortunately, the service did not meet my expectations.

The crew seemed disorganized during the initial part of the move. Some boxes were not loaded in the order I had requested, which caused confusion later. The job also took ... Read More The crew seemed disorganized during the initial part of the move. Some boxes were not loaded in the order I had requested, which caused confusion later. The job also took longer than expected. I was not pleased with how the move was managed.

I was moving about 400 miles with less than 450 sq ft of inventory. When I was first sold by the sales agent (his name was Santi) he told me I would not have to pay over ... Read More I was moving about 400 miles with less than 450 sq ft of inventory. When I was first sold by the sales agent (his name was Santi) he told me I would not have to pay over a dime more than our agreed upon Bill of Lading and to call him if I was ever quoted more. (hint: I paid more). I received one call to confirm my inventory list a few days in advance, which was only a few more items than my original quote, and then after moving the pickup date, they never got another inventory. Additionally, when I called about the COI (certificate of insurance) I was told that "I was supposed to tell them I needed it and it was too late otherwise" when I had told Santi when I booked the company three weeks prior. Then, on pick up day, I was told my pickup window was 10am-2pm and I called multiple times in that timeframe asking for an update and kept getting "the driver will call you". I never got a phone call from this team. I finally got a phone call at 3:15pm!! It was a new crew because the one assigned was held up at a different job and no one called to tell me. I was supposed to get a 1-2 hours heads up but this guy called me 20 minutes out. When he got there, he told me it was more than what my original bill of lading, and I tried calling Santi to resolve this and of course, he never answered and never returned my voicemails. I ended up paying $700 more because I couldn't find the rest in my already filled car. They didn't finish packing everything up until 5:30pm. Then, no one in this whole process told me that the payments were to be in postal money order or cash, which I obviously didn't have. I had to drive states away after this and had told them the day before 2pm was my cutoff time, but this was the only day I could move. So we missed my buildings delivery window and had to push it to the next day. Then, the next day comes around and I am supposed to receive a heads up call for drop-off and of course, I didn't. I was told it would be about 3/4pm but I called at 1pm to check in and they said, again, 20 minutes out. When they got there, they carelessly dropped my dresser on the ground and split some of the wood. And, one of the only boxes that had "FRAGILE" all over it was absolutely destroyed, and you guessed it, half the items were broken.

It was a combination of a lot of old furniture and delicate decorations that required special care when travelling long distances. The packing team was ready with special ... Read More It was a combination of a lot of old furniture and delicate decorations that required special care when travelling long distances. The packing team was ready with specially designed crating materials and double-walled boxes, which they applied with the utmost care towards our heirlooms. The pictures show how well everything was wrapped; we felt confident, and every item arrived at our new home in perfect condition.

The moving process started in a great way with the initial consultation process. The representative took the time to explain how the DOT works, what he could and couldn't ... Read More The moving process started in a great way with the initial consultation process. The representative took the time to explain how the DOT works, what he could and couldn't load on the truck, and the carrier-assignment process. We felt 100% confident signing up without putting down a deposit because the education and transparency of service were at that level.

Save yourself the time on these other reviews - they clearly look fake. I had a job with top nation relocation, they will underestimate your costs to get you intrigued, s ... Read More Save yourself the time on these other reviews - they clearly look fake. I had a job with top nation relocation, they will underestimate your costs to get you intrigued, set you up with highly questionable moving companies with no process. And absolve themselves of any accountability once you sign and they've been paid.

I was concerned about having to pay a lot of additional charges as I am moving out of a small 2-bedroom apartment and on a limited budget. The first consultation was simp ... Read More I was concerned about having to pay a lot of additional charges as I am moving out of a small 2-bedroom apartment and on a limited budget. The first consultation was simple, and they had made a partial packing schedule that was totally suitable for my needs, and they didn't charge me extra for things I could do myself. This crew was efficient, respected our no-elevator policy, and moved my items out in record time.