TOP NATION RELOCATION

Our cross‑country move with Top Nation Relocation was a nightmare of deception and negligence. From start to finish, they overpromised, misled, and failed to deliver. ... Read More Our cross‑country move with Top Nation Relocation was a nightmare of deception and negligence. From start to finish, they overpromised, misled, and failed to deliver. Sales rep Jake Donnelly guaranteed our move would cost no more than $2,800 and that our belongings would arrive in Washington, D.C. by August 17th. He refused to explain what “first available date” meant, leading us to believe that was our delivery date. Only later did we learn it was the *start* of a 30‑day window — a critical detail deliberately withheld. The movers from Moving Services Nevada ignored repeated requests to confirm whether our items exceeded the 300 sq. ft. limit before loading. After everything was packed, they claimed we owed multiples in extra fees. This bait‑and‑switch robbed us of any chance to make informed decisions. For weeks, we called Top Nation for updates. No one could tell us where our belongings were. On move‑in day, we discovered our items were still sitting on a truck in Nevada with no driver assigned. When we finally reached another rep, Justin, he admitted there was “nothing he could do,” refused to connect us with management, and contradicted himself about having “personal contacts.” This company’s conduct — false assurances, hidden policies, and total lack of accountability — reflects systemic fraud and consumer abuse. We’ve since found multiple reports of identical experiences online, including a TikTok video exposing similar deceit toward an elderly customer. We are filing a formal complaint with the California Attorney General to help prevent others from being exploited. Top Nation Relocation should not be allowed to continue operating under such unethical practices.

Our cross-country move with Top Nation Relocation has been a frustrating exercise in poor communication and unethical business practices. We were sold on a specific price ... Read More Our cross-country move with Top Nation Relocation has been a frustrating exercise in poor communication and unethical business practices. We were sold on a specific price point ($2,800) and delivery timeline (August 17th), only to find that these promises were entirely empty. The "first available date" policy was intentionally obfuscated to hide a 30-day delivery window, leaving us without our belongings for weeks. The onsite moving crew, Moving Services Nevada, engaged in a classic bait-and-switch: they would not confirm our load size until the items were already packed, at which point they demanded significant additional fees. Attempts to resolve this through Top Nation were met with dead ends. Representatives could not track our shipment or explain why our items were stranded in Nevada without a driver. The lack of transparency and refusal to escalate our concerns to management made a stressful move nearly impossible. We are now pursuing a formal complaint with the California Attorney General to address the systemic issues we encountered with this company.

The movers worked together professionally throughout the home relocation. They secured the furniture properly before loading everything. Fragile belongings were handled w ... Read More The movers worked together professionally throughout the home relocation. They secured the furniture properly before loading everything. Fragile belongings were handled with additional care during the move. The new home was unloaded in an orderly manner.

I had several framed family photographs that have more value to me than any royal furnishings. It was a relief to see them come with no cracks. The crew treated the delic ... Read More I had several framed family photographs that have more value to me than any royal furnishings. It was a relief to see them come with no cracks. The crew treated the delicate items with great care. This definitely caught my eye.

The crew was really very friendly throughout the day. They made jokes with us, kept the mood light and relaxed, and stayed focused on the work. Great balance of professio ... Read More The crew was really very friendly throughout the day. They made jokes with us, kept the mood light and relaxed, and stayed focused on the work. Great balance of professionalism and personality.

For me, the biggest concern for the home office was the cost of the equipment. No scratches, everything was in its place. I'm working so much sooner than I thought I was. ... Read More For me, the biggest concern for the home office was the cost of the equipment. No scratches, everything was in its place. I'm working so much sooner than I thought I was. Thank you for their attentive treatment.

Top Nation estimated my shipment at approximately 600 cubic feet/$4,116 after I provided photographs and inventory information. Like this was extensive pre move, estimati ... Read More Top Nation estimated my shipment at approximately 600 cubic feet/$4,116 after I provided photographs and inventory information. Like this was extensive pre move, estimation that I was painstakingly specific about: I even included measurements of numerous items. At pickup, the carrier Top Nation arranged ultimately revised the shipment to approximately 1,500 cubic feet and charges approaching $9,000. I have disputed the basis for that discrepancy and filed an FMCSA complaint. Do not book with these people, they will try to entice you with a rate lower than competitors, tell you how they can charge you this rate because "they already have a truck moving through [your] area" and all of their lies such as "we have been working with these [movers] for years" (regarding moving companies not even a year old). You will be lowballed and out thousands, please do not use them.

I had the worst experience with this company. They advertised you one thing until you sign with no details on the contract and call you after the 72+ hours to make sure t ... Read More I had the worst experience with this company. They advertised you one thing until you sign with no details on the contract and call you after the 72+ hours to make sure they have everything you moving. charge you more and keep the $700+ deposit they charge. The original price was 1900and they wanted me to pay 2900 .

The whole process was easy, from the first packing of the kitchen box to the last placement of the bedroom dresser in our new home. The movers were well-organised, dilige ... Read More The whole process was easy, from the first packing of the kitchen box to the last placement of the bedroom dresser in our new home. The movers were well-organised, diligent and very careful with our property. I would definitely use Top Nation Relocation services again.

We were late moving and had to worry that it would be rushed. Instead, the movers have carefully packed our bedroom sets, electronics in the living room, fragile items in ... Read More We were late moving and had to worry that it would be rushed. Instead, the movers have carefully packed our bedroom sets, electronics in the living room, fragile items in the decorations and dining room furniture. They remained professional throughout the short time.