Swift Shift Van Lines

This is a broker. They don’t know what they’re doing when they price / size your items. When the actual movers came, they told me I needed another 150 square feet and ... Read More This is a broker. They don’t know what they’re doing when they price / size your items. When the actual movers came, they told me I needed another 150 square feet and it would cost 1500$ more. This company under quoted me for all my furniture and even told me I actually had room to add more furniture. It took a long time to get in contact with the company to discuss this issue. When I finally did, the agent wouldn’t talk to me and he immediately transferred my call to his supervisor. He hasn’t even returned my email. The supervisor was extremely rude and offered no solutions. She had no sympathy for the situation. Terrible customer service. Would not recommend this company.

I needed a same-state move done quickly, and they delivered. Everything was loaded, transported, and unloaded in record time, yet nothing looked rushed. Each item was saf ... Read More I needed a same-state move done quickly, and they delivered. Everything was loaded, transported, and unloaded in record time, yet nothing looked rushed. Each item was safe, which made me feel relieved and grateful.

Contracted for a small move for my elderly parents and finalized the list a week prior, but when the movers came they had a different list and wanted more money, then was ... Read More Contracted for a small move for my elderly parents and finalized the list a week prior, but when the movers came they had a different list and wanted more money, then was told the delivery would be on a certain date and two weeks later still no household goods and they are without a mattress and walkers and there is not estimated date of arrival. Terrible experience so far.

I was nervous about my long-distance move, but everything arrived on time and in great shape. They wrapped furniture securely and didn’t rush the process. Very thankful ... Read More I was nervous about my long-distance move, but everything arrived on time and in great shape. They wrapped furniture securely and didn’t rush the process. Very thankful for how simple they made it.

They moved fragile paintings and expensive electronics for me, and everything arrived safely. I could see how much care they put into wrapping and carrying items. Their p ... Read More They moved fragile paintings and expensive electronics for me, and everything arrived safely. I could see how much care they put into wrapping and carrying items. Their precision really impressed me throughout the entire moving experience.

After experiencing Swift Shift's services firsthand, I feel compelled to warn others about this company's problematic business practices. What started as an affordable mo ... Read More After experiencing Swift Shift's services firsthand, I feel compelled to warn others about this company's problematic business practices. What started as an affordable moving solution quickly became a nightmare of hidden fees, poor communication, and accountability issues. Swift Shift initially provided an extremely competitive estimate that was significantly lower than other companies I contacted. This should have been my first red flag. After paying the required non-refundable deposit to "secure" my moving date, the real problems began. On moving day, the actual movers (who, I later learned, were from a completely different third-party company) arrived and immediately informed me that the price would be nearly double the original estimate. They cited additional charges for stairs, distance from the truck, packing materials, and various other fees that were never mentioned in the initial quote. With my belongings already loaded and limited options available, I felt forced to pay the inflated price -- how can you back out on moving day? Tenants were moving in two days after my moving day. Swift Shift knows this is typically the case and exploit. Once the move was underway, getting any information about my shipment became nearly impossible. Phone calls went unreturned and when I did get through, I was hung up on. Promised delivery dates came and went without explanation, and when I did manage to reach someone, they seemed to have no knowledge of my specific situation. The lack of tracking information and constant delays added tremendous stress to an already difficult process. What Swift Shift fails to make clear upfront is that they operate primarily as a broker, not an actual moving company. This means they're essentially a middleman who contracts your move out to other companies. When problems arise - and they will - Swift Shift points fingers at the third-party movers, while those movers claim they're just following Swift Shift's instructions. This creates a frustrating cycle where no one takes responsibility for the issues. Swift Shift was unresponsive to my calls and emails about insurance information. Getting documentation and information about where my items were and when they’d arrive was like pulling teeth. Moving is stressful enough without dealing with misleading, predatory business practices and poor customer service. While Swift Shift's initial estimates might seem attractive, the hidden costs, lack of communication, and accountability issues make them a company I cannot recommend. There are honest, reliable moving companies out there - Swift Shift is not one of them.

Our office relocation was completed with no problems. The movers labeled everything clearly, carried large desks easily, and placed everything where it needed to go. Thei ... Read More Our office relocation was completed with no problems. The movers labeled everything clearly, carried large desks easily, and placed everything where it needed to go. Their careful handling saved us a lot of stress that day.

Our commercial move was stress-free thanks to their organized approach. They labeled boxes, handled large equipment smoothly, and had us set up in the new space without d ... Read More Our commercial move was stress-free thanks to their organized approach. They labeled boxes, handled large equipment smoothly, and had us set up in the new space without delay. Their professionalism made the entire transition easier.

Carrying heavy appliances like refrigerators and washers isn’t easy, but these movers did it with no problem. They had the right tools, lifted carefully, and made sure ... Read More Carrying heavy appliances like refrigerators and washers isn’t easy, but these movers did it with no problem. They had the right tools, lifted carefully, and made sure there was no damage to floors or walls.

I used John and their team for a commercial relocation, and they exceeded expectations. They dismantled large shelving units, wrapped them for transport, and reassembled ... Read More I used John and their team for a commercial relocation, and they exceeded expectations. They dismantled large shelving units, wrapped them for transport, and reassembled them perfectly at the new location. The entire process felt planned and coordinated, with zero wasted time. That level of skill and professionalism is exactly why I'd hire them again in a heartbeat.