Regal Van Lines

Horrible experience and be AWARE.

Horrible experience and be AWARE. So they quote cheaply and you will get another call a week or two before where they will ask about all the demotions of everything you o ... Read More Horrible experience and be AWARE. So they quote cheaply and you will get another call a week or two before where they will ask about all the demotions of everything you own and try to upsell you. They wanted to raise my quote by about 1.5k but I don’t own a lot and told them no they then offered 50% off that original quote I said no. The rep then said “ I just don’t want them to up charge you on the day of”. So I kept that in mind and when the movers came I told them not to pack anything over my paid amount. So after they finish they come back and say they had to charge my an extra $200 in order to fit everything. The amount was so low I said whatever and paid it. FYI they will charge for everything: if their truck doesn’t fit in the parking area, if your location is difficult to enter, if they have to walk over a certain distance they will charge for every extra foot walked. Anyway now for the terrible part I get a call that the truck with my stuff is coming, I come home to meet him and it’s a giant semi trailer. The driver says his partners are coming to unload the trailer. So he comes inside gives me the receipt and asks me to pay the remaining balance, I do he then goes back to his truck. About 30 minutes later he starts unloading the stuff inside and brings in my fan which has a broken base for some reason and says his partner’s are taking forever because they smoke to much. I laugh it off he then says his truck can’t be on my road so he has to move it I say alright he then leaves. With all my stuff and money. I realize he is not coming back and call him he says he has to get another truck and that’s the last I have heard. The next day I call the moving company there’s some rude manager who doesn’t seem to care and he tells me it’s gonna cost $350 dollars to buy a shuttle to bring my stuff now because the roads aren’t graded for a Semi. Mind you this is a giant residential street so if there truck can’t be in this street I don’t know think there’s a single street in America that would allow it. So I don’t see why they use such giant trucks for such little moves. So I ask him why he took final payment and left he says nothing about it but tries to say “I’ll send you the money back if it’ll make you feel better” knowing the money is not issue but the fact their driver took off with all my stuff and is now charging me more to bring it back. Anyway they finally come back charge me $350 because they had to get a Uhual, drop off my stuff, with all my furniture disassembled and three broken items. Basically got scammed for an extra $550, and received broken furniture.