OM Van Lines Moving Claim Business?

Terrible decision

I’ve never had to use a service to move across many states and I was told that this company was great and Michael would make sure everything was how I wanted it to be. ... Read More I’ve never had to use a service to move across many states and I was told that this company was great and Michael would make sure everything was how I wanted it to be. I had requested that my stuff be delivered on a specific weekend and was told it would be. I was given a specific amount for an estimate and by the time my stuff got to me, which was days later it was double. Not to mention the additional fee to have them take the furniture out of the truck to the elevator and walk two doors down. They would not take anything off the truck until I paid them cash or Zelle. The lack of communication throughout the whole process was awful. My furniture was damaged. They told me to file a claim which takes them four months to respond to since it was a far move. They only had one person show up to move all of my boxes and furniture from the truck to my apartment. I could not believe that they hired some random person locally. They had picked up my stuff and put it into another truck before bringing it down, which probably caused all the damage. So I would definitely reconsider another company. From the lies to the affirmation that my stuff will be a specific amount and delivered on a certain timeframe which never happened. The day that they were supposed to deliver, I couldn’t get a hold of anyone. And then when they finally did, they were hours early and I wasn’t prepared with the loading dock. Not to mention and they didn’t know English very well, so I wasn’t able to explain how frustrated I was. Then they had some other manager on the phone telling me I had to get the money or they were gonna leave with my items and go to another location. Good luck, I just filed my claim and now I have to wait four months before I get any response. The damage was well over $1000. Which I’m sure I won’t get back.