Mar 02, 2025
A positive experience
I had such a positive experience with this moving company. From the moment they arrived, the team worked efficiently and professionally. They were careful with my belongings and made sure everything was wrapped securely before loading it onto the truck. The movers were polite and friendly, which made the whole process so much less stressful. They finished the move ahead of schedule, and there was no damage to anything. The pricing was also transparent and fair. I highly recommend this company to anyone looking for reliable movers.
Jun 30, 2026
If I could give more than 5 stars
If I could give more than 5 stars, I would! Professional during entire process and always transparent with pricing. If/when I move again, OM Van Lines will be my first call. Thank you!
Jun 24, 2025
Bait and switch!
Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity to address this. When I complained, they were rude, threatening, and disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, are not nice people and the owner of this company should be ashamed of themselves. If I guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but I'll let the investigators handle that.
Jul 05, 2026
WE LOVE EVERYONE
WE LOVE EVERYONE WITH OM VAN LINES.....ALL DID THEIR BEST, AND IT WAS A HARD MOVE FROM OUR 10TH FLOOR OCEAN APT.... WE WILL NOT HESITATE TO THEM. YOUR FINE SERVICES......EVERYONE HAD A SMILE, AND ONLY WANTED TO HELP.... WE ARE STILL "DIGGING OUT", AND UN-PACKING THE MANY BOXES.... WHAT WOULD WE EVER HAD DONE W/O OM VAN LINES!! HIREE THEM TODAY!!! 5 *****!!
Oct 27, 2026
Lost and broken
Started out well, came to our Florida home and packed us up . Bill was over $10,0000. Our belongings were put in storage for several months and they delivered to our new home in PA. Many items broken and scratched. The most hurtful was how much of our belongings never made the trip. Tools, exercise equipment and personal items. The office was absolutely no help and didn’t care. Told us if they found anything they would send it, laughable, never happened. NEVER would we use this company again!
Nov 09, 2026
Sub-contractors used, damaged house and items
Bad experience with OM Van Lines (USDOT 3453290); Ofir Morlevi is the President and CEO (owner) of OM Logistics and Trucking LLC, which does business as OM Van Lines. Contact the Department of Transportation - search DOT FMCSA mover complaint . OM Van Lines (US DOT 3453290) overcharged me $1K (over Michael's estimate - the estimate means NOTHING) - they loaded the truck and refused to move - it's such a scan. Unbeknownst to me, OM Van Lines sub-contracted to LONG DISTANCE MOVERS & STORAGE LLC (USDOT 4507818) - they give sub-contractors OM Van Lines shirts to wear - for pickup and they sub-contracted to Baldomero, SBE Solutions (USDOT 4489110) which also operates under Home Run Moving and Home Run Van Lines; SBE Solutions sub-contracted to ONE MOVER - yes, I had only one guy show up to deliver my heavy furniture - using truck with license plate XSX-Y33 New Jersey, with sticker P.C. 1212, the VIN may be 1HTMMMMN8GH408757. This ONE MOVER damaged my curb, lawn, house, and items. OM Van Lines sends people to MovingClaims.net which is a complete scam - a private entity with a Better Business Bureau rating of 1 star out of 5. Stay away from OM Van Lines - look at the complaints on the DOT website and Better Business Bureau.
May 02, 2025
Awful
OM Van Lines I am going to start with the negatives and end with a few positives with this company. I had paid in full for this move ahead of time. I had a very simple move of moving from a small 5 x 10 storage unit with everything being wrapped up and boxed up inside the unit from previous movers to then going to stop at the house a few minutes away from the storage unit. On the day of pick up, I did not hear from anyone between the hours of 11 AM and 2 PM when I was told that would be my pick up window. Finally, someone contacted me to tell me that they had a big job before and are running late. They finally showed up to the storage unit at 4:30 PM. They go to the storage unit get everything out of it, and I am signing away my life with agreeing to all these impossibilities of extra charges an extra storage space and that sort of thing. so then we go to the house to switch out a mattress that was in storage with the mattress that is here at the house. The first problem was that they switched out the mattress and then we’re gonna leave the mattress, leaning up against the wall in my room wrapped up from storage. I had to ask the associate to unwrap the mattress and place it on my bed frame. I have moved twice before and I’ve never had to ask a mover such a simple task to do. so now they have packed up the truck and the lead associate comes in to go over pricing and of course I paid for this move ahead of time with Charlee and made sure that the inventory matched what they were gonna be charging me. They come back with needing an extra $1,000 on top of the $1620 that I have already paid in full. they said that the queen size mattress that was on the inventory was thicker and so that took up more space and so they were gonna charge me extra for that the best part is that even the lead foreman told Charlee that the only extra was the larger mattress and a few small boxes, but nothing major no packing services needed. luckily Charlee understood how upset I was and is working on looking at what was extra and what they can do on price when the movers left. I noticed an hour later that they took the shrink wrap from the mattress that I asked them to place on my bed and left it outside in the front yard. I went upstairs to see how my room was left and instead of leaving it, how exactly it looked when they walked into the room with the nightstand neatly next to the bed and the lamp on the nightstand. They pulled the nightstand aside put the lamp on the floor and just left it. I do not know any movers that would leave this kind of mess everywhere. these movers were clearly tired and annoyed with this simple job. The movers were getting very agitated that the lead foreman and I were trying to talk to the office about this extra thousand dollars they were trying to charge me as they all wanted to go home and this was only at 5:30 at night. I understand they had a long day, but these movers were very unprofessional and the small details and simple tasks that most if not all moving companies have a standard practice of these guys did not follow through on. now to some of the positives Charlee, who I’ve dealt with from the start of this move has been very good at communication between texting and emailing and phone calls. I will say once a question arises that’s urgent. She has gotten back to me within about 10 to 15 minutes of my asking so I will say she’s done a great job. I understand that Charlee honestly is working for a pretty bad company. I don’t know many companies that do this sort of bait and switch as I got my inventory right and they are trying to charge me an extra thousand dollars for a thicker queen size mattress which I’ve never heard of and a few extra boxes, maybe two or three, which were all packed by me. I understand if there was extra stuff to be moved if they actually had some work to do, but they did not even the lead. Foreman told Charlee himself that there was nothing extra with this job. I believe the computer system miscalculates the cubic square feet of the move to keep it cheaper so that you think you’re getting a good deal until they really show up and then they hit you with really what the cubic square feet is my cubic square feet was estimated around 200 and when the foreman were done with the job they estimated 325 so I’m not sure where 125 ft.³ is added when the inventory matched what I had it makes no sense. The only good thing out of this move was that Charlee was very receptive to helping me out and was there when I needed help but I will not be using the service again. The movers were awful. They just wanted to get in and get out, they do not care what they were doing and clearly they’re out just for the price not for anything else. Now the next day, I find out that Charlee is gone from the company so I am passed on to a woman named Michelle who is a jerk and only cares about the management profits and does not care about any customers any customer service or complaints. She explained to me attached below that the company is not responsible to remove trash from the property after a mattress is unwrapped.she explained to me that they do not take away the shrink wrap and only remove the moving blankets. They will not set up and furniture of my since it was in storage and not taken apart by them. What an awful company. I cannot believe how little effort everyone put in. I will know to ask about set up and all and never trust this moving company again. This has been a horrible experience. Charlee was clearly fired because she was helping process the move in full on my credit card when according to Michelle they were supposed to charge me a 5% processing fee. I am happy to know that I have costed them $81 in fees for using my card. Can’t believe these companies let people go because they are trying to help customers. My items were picked up on Monday April 14th in Massachusetts going to Nashville. I did not receive my items until Tuesday April 29th. I should have never had to wait that long! Any other moving company would have done it all within one week. I had to take off a day from work because this company was so bad at moving my items to Nashville. As it is said in the reviews. My desk came with a broken leg the movers tried to fix and my tv was broken when I turned it on. The moving company that delivered my items was a sub contracted company not related to OM can lines. They understood the job of placing my item’s where they needed to be and unwrapping all the plastic crap off my furniture and disposing of the trash. The foreman was even suprised when I said “ OM Van lines said u were not going to remove the plastic wrap. I am happy you have the standards of doing so” I would have hired this contracted moving company over OM Van lines any day. They were curious and professional unlike OM van lines in Massachusetts.
Feb 28, 2025
OM Van Lines was completed quickly
I was extremely impressed with the service from this moving company. The team was punctual, friendly, and professional from start to finish. They carefully packed all of my belongings, including fragile items, and made sure everything was properly secured. OM Van Lines was completed quickly, and everything arrived at my new home without any issues. The team went above and beyond to ensure I was satisfied, and the pricing was reasonable. I will definitely use them again in the future.
Jul 24, 2025
Bait and Switch
Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirements astronomically. I was give 3 different quotes over video call that ranged from 1300 cubic feet to 1600 cubic feet. On the day of move I was charged for 2500 cubic feet. However, when my items were delivered the content only occupied 1200 cubic feet. Stay away from this company. I have an ongoing complaint with Better Business Bureau as well. But it seems the company knows how to navigate those hurdles at consumer's dissatisfaction and cheating. STAY AWAY!!! Do not let George or Michelle convince you otherwise that the online reviews are fake or that customer added lot of items last minute. I have a proof that shows my content was less than 1200 cubic feet. When I submitted that proof, I was offered $500 to settle without them admitting any wrongdoing while they had over charged me by $2500.
Aug 25, 2025
Moving
If I could give zero stars i would. Hired to move my son cross country . They promised 7 day delivery. Items were late, all boxes damaged and multiple boxes and items missing. These included a TV, two mens suits and a winter coat. Total loss was over 2,000.00 in value. They were dismissive, denied and stated " it happens "
