Mission Van Lines

Unfortunately zero stars isn’t an option for dealing with this “entity” calling itself Mission Van Lines; high level, this is what you can expect dealing with this ... Read More Unfortunately zero stars isn’t an option for dealing with this “entity” calling itself Mission Van Lines; high level, this is what you can expect dealing with this bunch: 1. Dishonesty in the space you are quoted and what the “contract drivers” show up with on the estimate. 2. A multitude of independent contractors where no one owns or takes responsibility for the move. Expect zero communication, attempts by Mission or their contractors to shortchange and increase their fees (including removing my “veterans discount” on the bill of lading). 3. Drivers who suggest if you want your stuff to show up, you best leave a big tip in cash (they complain the company takes 25% if you leave on venmo or similar). 4. Zero communication, coordination or accountability on any one’s part. No scheduling, knowledge, or confidence when or if all of the items you shipped will arrive. 5. Cash shakedowns – I was told Venmo or Zelle would work, but then the final carrier was unlocatable, in Zelle; fortunately the bank was still open and I was able to get my stuff. 6. A “customer care” and “customer service” number that will be on a permanent busy signal once the money is forked over. 7. Potentially injuring yourself, because their service is supposed to provide movers to assist who will not show up; instead plan performing the service you supposedly paid for. 8. Hours of time expended and unneeded instead of hiring some labor load the truck and control the move yourself - lots of stress and time expended to simply ensure they follow through. 9. The most needlessly stressful experience compounded with non-existent customer service and dishonest dealings you may ever encounter. I had looked up movers via google and though hiring Mission Van Lines as I thought this would be a less stressful way to conduct a cross-country move as opposed to driving myself (boy, was I wrong!) Upon the estimate being completed, Mission as well as their independently contracted third party movers were unreachable, and I only found out the day of when my mover was coming, and several hours past the time communicated to me by the dispatcher – this resulted in me missing a critical work meeting; this mover also suggested if I wanted my stuff to show up, I should leave him a good tip in cash; at this point I had paid over half of the estimate and had to explain to his supervisor I had a veterans discount. The quote had also magically reduced the square footage from my agreement with the estimator and I was shaken down at the point of pick-up. Over the next two weeks, a delivery date of December 1st passed, zero communication; I had work travel I repeatedly communicated to one of one of their “contractors” (moving logistics? – there are too many to try and keep up with). Even still, I was contacted and told my delivery would be on a date I was traveling, which required several phone calls to finally get corrected to a day I could be home. Delivery day: after failing to be contacted by one of these innumerable third parties, the finally contact my day of and inform they will be arriving 5 hours past the time communicated by the dispatcher (fortunately, I anticipated this continued failure and took a paid-time-off day) with the carrier insisting on cash after their Zelle “account” was non-existent. In total about $400 of stuff is missing, with zero ability to recoup or recourse – avoid these racketeers at all costs; don’t say you haven’t been warned.

This was my 2nd time hiring their movers and the move to FL couldn’t have gone more perfectly. Packing, delivery and unloading were all managed adequately. The final bi ... Read More This was my 2nd time hiring their movers and the move to FL couldn’t have gone more perfectly. Packing, delivery and unloading were all managed adequately. The final bill was also within the quoted range. I recommend them 100%!

I was very impressed by the company's preparation, protective gear, and careful handling and packing of my belongings. I suggest using their storage facilities and moving ... Read More I was very impressed by the company's preparation, protective gear, and careful handling and packing of my belongings. I suggest using their storage facilities and moving services for future relocation needs.

William and his team respected my interests as a client and followed all of my directions, which was really reassuring. They took their clients' needs so seriously that ... Read More William and his team respected my interests as a client and followed all of my directions, which was really reassuring. They took their clients' needs so seriously that they contacted me on the day of pickup to double-check those things. I heartily recommend them!

Mission Van Lines gave my wife and me prompt assistance when we needed help moving our stuff into our new apartment. Michael and his group were efficient and accommodatin ... Read More Mission Van Lines gave my wife and me prompt assistance when we needed help moving our stuff into our new apartment. Michael and his group were efficient and accommodating. They packed all our essentials into strong cardboard boxes, considering their safety. Great service and reasonable charges.

Friendly tour guides in the guise of movers showed us around our new house. How lovely to finally meet! Friendly tour guides in the guise of movers showed us around our new house. How lovely to finally meet!

Extraordinary services by Jason and George . They were punctual, came prepared and even had their screwdrivers and other tools on hand for dismantling furniture plus othe ... Read More Extraordinary services by Jason and George . They were punctual, came prepared and even had their screwdrivers and other tools on hand for dismantling furniture plus other appliances. They packed and delivered everything within the schedule too. A 10/10 experience all the way through!

What a great group of men! They are very reliable, considerate, friendly, and punctual. Having Andrew and James help me pack up and move my guitar, single cupboard bed, a ... Read More What a great group of men! They are very reliable, considerate, friendly, and punctual. Having Andrew and James help me pack up and move my guitar, single cupboard bed, and study table was a blast. All packing and moving tasks were handled superbly by them.

I had a great experience thanks to Thomas and George. They took apart my beds and set up new furniture like pros. I had a great experience thanks to Thomas and George. They took apart my beds and set up new furniture like pros.

We assembled, disassembled, and buried a whole bedroom set with mirrors in our new house without thinking twice. Once their assignment was completed, a bonus was paid to ... Read More We assembled, disassembled, and buried a whole bedroom set with mirrors in our new house without thinking twice. Once their assignment was completed, a bonus was paid to them. The movers from Mission Van Lines offered excellent service. Recommended!