Avoid at all Costs
Unfortunately zero stars isn’t an option for dealing with this “entity” calling itself Mission Van Lines; high level, this is what you can expect dealing with this
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Unfortunately zero stars isn’t an option for dealing with this “entity” calling itself Mission Van Lines; high level, this is what you can expect dealing with this bunch:
1. Dishonesty in the space you are quoted and what the “contract drivers” show up with on the estimate.
2. A multitude of independent contractors where no one owns or takes responsibility for the move. Expect zero communication, attempts by Mission or their contractors to shortchange and increase their fees (including removing my “veterans discount” on the bill of lading).
3. Drivers who suggest if you want your stuff to show up, you best leave a big tip in cash (they complain the company takes 25% if you leave on venmo or similar).
4. Zero communication, coordination or accountability on any one’s part. No scheduling, knowledge, or confidence when or if all of the items you shipped will arrive.
5. Cash shakedowns – I was told Venmo or Zelle would work, but then the final carrier was unlocatable, in Zelle; fortunately the bank was still open and I was able to get my stuff.
6. A “customer care” and “customer service” number that will be on a permanent busy signal once the money is forked over.
7. Potentially injuring yourself, because their service is supposed to provide movers to assist who will not show up; instead plan performing the service you supposedly paid for.
8. Hours of time expended and unneeded instead of hiring some labor load the truck and control the move yourself - lots of stress and time expended to simply ensure they follow through.
9. The most needlessly stressful experience compounded with non-existent customer service and dishonest dealings you may ever encounter.
I had looked up movers via google and though hiring Mission Van Lines as I thought this would be a less stressful way to conduct a cross-country move as opposed to driving myself (boy, was I wrong!) Upon the estimate being completed, Mission as well as their independently contracted third party movers were unreachable, and I only found out the day of when my mover was coming, and several hours past the time communicated to me by the dispatcher – this resulted in me missing a critical work meeting; this mover also suggested if I wanted my stuff to show up, I should leave him a good tip in cash; at this point I had paid over half of the estimate and had to explain to his supervisor I had a veterans discount. The quote had also magically reduced the square footage from my agreement with the estimator and I was shaken down at the point of pick-up.
Over the next two weeks, a delivery date of December 1st passed, zero communication; I had work travel I repeatedly communicated to one of one of their “contractors” (moving logistics? – there are too many to try and keep up with). Even still, I was contacted and told my delivery would be on a date I was traveling, which required several phone calls to finally get corrected to a day I could be home.
Delivery day: after failing to be contacted by one of these innumerable third parties, the finally contact my day of and inform they will be arriving 5 hours past the time communicated by the dispatcher (fortunately, I anticipated this continued failure and took a paid-time-off day) with the carrier insisting on cash after their Zelle “account” was non-existent. In total about $400 of stuff is missing, with zero ability to recoup or recourse – avoid these racketeers at all costs; don’t say you haven’t been warned.
Move size: Apartment Move
Service cost:
$3095