Midland Van Lines

Worst Experience with a Mover in my life

When planning a move, some things might seem obvious. You want to get a price for getting your belongings packed, placed on a truck, and delivered safely to your new home ... Read More When planning a move, some things might seem obvious. You want to get a price for getting your belongings packed, placed on a truck, and delivered safely to your new home. You might also consider guarantees regarding the possibility of a loss due to damage or misplaced items. The quality of all of the work being offered also matters. Well, Midland Van Lines fell far short in every category and many others. Beware! This company is NOT a moving company with trucks and workers that are hired and supervised by a corporate structure. The fact is that the moving company business consists of movers and those who contract with movers. Midland will work very hard to convince you, if you inquire, that they are a full-service moving company. Do NOT believe them. They are a contractor. We saw two different trucks and two different crews. The competence of each crew was also quite different. Read their contract carefully if you are foolish enough to hire them. Two items stand out. They cover loss by paying by the pound but charge for the move by the cubic foot. They pay 60 cents a pound for damaged items. They do not cover any furniture made with fiberboard, such as almost all furniture sold by IKEA. Midland Van Lines failed to give me a set price. They gave me an estimate, called one week before the move, and altered it based on exact descriptions of items. They then upcharge for that change. We refused to accept the higher estimate. On the day of the move, the contract states that you shouldn’t allow the movers to place any items on the truck until they give you a guaranteed final price. They refused. Now what could we do? We were stuck. So, delay our move? Not possible in almost any scenario, right? So, we let them load the truck. When finished, they said, we will either lower or raise the price based on the final cubic feet calculations. Did we get to measure? No, we had to trust them. The contract meant nothing. The increased cost was $1282.80. Now, about our move. They lost items and couldn’t find them. They delivered items that weren’t ours and didn’t attempt to recover them for their owners. They refused to cover the loss because of that fiberboard clause. They offered a $50 courtesy payment for my loss of over $450 of items that didn’t arrive. Two different moving crews and trucks were involved in my move. I paid three different entities, and only one was Midland Van Lines. The others were all contractors. You will find many reviews of this company, and they will all include some version of our story. Hire a company that gives you a set price, reasonable guarantees for loss, and has equipment and crew hired by them. This usually means someone local. Beware, some companies are NOT local and have similar or the same name as local companies. We believe our move was unsatisfactory due to the upcharge and undelivered items.