Midland Van Lines

Look at all the complaints they are all the same, they have nice people at first and low ball you, then you can NOT use a credit card as too many people have disputed the ... Read More Look at all the complaints they are all the same, they have nice people at first and low ball you, then you can NOT use a credit card as too many people have disputed their bills, and they tell you that straight away, but Chad Johnson made it seem like "those" people were dead beats. Then when the come to pick up the items, your 300 cubic feet becomes 100 cubic feet and the price goes up 3 times. You are already LOCKED in as you paid a deposit for cash. 3 weeks after the picked up the items, the boxes were still in the pick up location, I had to call to initiate the move AGAIN! Then it came, in an unmarked truck with some hoodlum as a driver and his manpower helper had not arrived yet. They would not open the truck to view the contents until I went to the bank to put money into the account, no BOL, nothing to check off, boxes packed so tight they were crushing contents below, who cared, not Midland. So not only did I have to pay 3 times for most of my stuff to arrive, I was missing boxes and other items. When it is all over, they have you call some logistics number that is never answered, you can only leave a message or text. They do not have any knowledge of what they shipped because they do not have a BOL either. So in other words, you the consumer are WRONG, Midland is correct. Good luck trying to escalate, as they do not have managers in the call center, only can leave a message with a CSR, but you never get a call back. This group is criminal at best and should be shut down.

I hired Midland van lines for my move because they have such an amazing reputation. I always hear people complaining about how much they were overcharged but they gave me ... Read More I hired Midland van lines for my move because they have such an amazing reputation. I always hear people complaining about how much they were overcharged but they gave me quite a reasonable quote and they stuck to it till the end. I hired 3 of their men to help me with the move and they all arrived very much on time. There were no intentional delays and everything went very smoothly. I think these guys are really good at what they do.

The 3 men crew packed and transported my belongings amazingly. They showed up on time with the all-proper tools. Even the van was spanking new. They spent only 2 hours pa ... Read More The 3 men crew packed and transported my belongings amazingly. They showed up on time with the all-proper tools. Even the van was spanking new. They spent only 2 hours packing and loading everything. They made the delivery on time and unpacked everything for me. These men are what make Midland van lines such a popular moving company. The company itself has very friendly customer service and they don’t charge ridiculous amounts. I have seen many other moving companies. None of them are as good as this company.

I didn’t have the best of experiences with the moving companies. So, for my move, I wasn’t going to hire any inefficient moving company. I did my research thoroughly ... Read More I didn’t have the best of experiences with the moving companies. So, for my move, I wasn’t going to hire any inefficient moving company. I did my research thoroughly and most reviews online pointed towards Midland van lines. I called them and got a quote within 10 minutes. On the moving day, 4 movers arrived right on time with all their equipment. They packed all my belongings carefully into boxes and then loaded onto the vans. It was such an organized process that it took almost no time. When the delivery was made, nothing was broken or lost. It was by far the easiest and most cost-effective relocation of mine.

Relocation can be fun too. That’s what Midland van lines proved during our last move. The woman on the phone was the first sign of friendliness I experienced with this ... Read More Relocation can be fun too. That’s what Midland van lines proved during our last move. The woman on the phone was the first sign of friendliness I experienced with this company. She was just so full of life. Their quote was absolutely fair. The men they sent over were always doing the work with bright smiles on their faces. Even when they were carrying my gigantic pieces of furniture, they were smiling. I was almost sad when they were leaving because I had such a nice time with them. The proof of their efficiency was the intact delivery of all my things to Baltimore right on schedule.

STAY AWAY FROM THIS COMPANY!!! I would give "0" stars if possible! They grossly underestimated my costs and then DOUBLED the charge 2-days prior to pickup when I had no o ... Read More STAY AWAY FROM THIS COMPANY!!! I would give "0" stars if possible! They grossly underestimated my costs and then DOUBLED the charge 2-days prior to pickup when I had no other options. Actual pickup was 5 days late and it took me calling continuously to get to someone that could provide any answers, then they lied about the truck's status. Despite their promise to try and accommodate preferred delivery date, my stuff was not delivered until over a month later, outside the 18-business day promised window. Then claimed DOT provided 21 day window instead and they were still compliant with regulations. All through this process customer service was crap. No one could ever provide answers to my questions or any kind of update on the status of my move. Promised "call-backs" with updates NEVER occurred. When my stuff finally arrived, it was dirty and items broken. All this hassle and all they would provide was a measly $100 discount on an +$8,000 move. ONCE THEY GET YOUR MONEY THEY DO NOT CARE ABOUT YOU ANYMORE!!! Worst experience of my life! Breaks my heart to think this company is veteran-operated. They didn't learn this crappy kind of service in the military!

Disposable Swedish furniture is what I asked the movers from Midland van lines to move. I knew it was a hard job given how less-than-standard these pieces are and how sus ... Read More Disposable Swedish furniture is what I asked the movers from Midland van lines to move. I knew it was a hard job given how less-than-standard these pieces are and how susceptible to journey they are. But the movers managed to deliver each and every piece of my IKEA furniture in great condition to my new house. They didn’t even charge me ridiculously for it. I don’t know how that happened, but it happened. I’m definitely hiring them again.

I have absolutely no complaints about the movers sent over by Midland van lines. They were absolutely fantastic. They knew how to do the job well. All my valuables made i ... Read More I have absolutely no complaints about the movers sent over by Midland van lines. They were absolutely fantastic. They knew how to do the job well. All my valuables made it to my new home in great condition. The customer service was fantastic. When my things were on-route, I called them several times but they always knew exactly where the van was. I really appreciate the fact that they didn’t charge me a cent over the quote. It really was the royal treatment.

Midland van lines changed my perception about moving companies. Here is a moving company that maintains timing, employs excellent movers and has customer service that is ... Read More Midland van lines changed my perception about moving companies. Here is a moving company that maintains timing, employs excellent movers and has customer service that is just awesome. It was such a pleasure seeing the movers at work when they were moving my belongings. Everything went like clockwork and they were done in just 2 hours! Even the delivery went without any drama. They did all that good work at a price that can be best explained as “cheap”. They are just unbelievable.

Do not use this company they will steal from you. Every box of mine was opened and multiple items were stolen. Do not use this company they will steal from you. Every box of mine was opened and multiple items were stolen.