Midland Van Lines

The company states they are A+ with BBB, yet they are not even affiliated with BBB. Do your research before you hire them. Read reviews and check to see if the DOT numb ... Read More The company states they are A+ with BBB, yet they are not even affiliated with BBB. Do your research before you hire them. Read reviews and check to see if the DOT numbers on every document belong to them because they use Always one moving and storage to actually move you. Midland Vanlines does not move you!

This is the worst company and everyone involved is dishonest. I was promised a move withing 5-7 days and it took 45 days to receive damaged furniture. $3000 worth of mi ... Read More This is the worst company and everyone involved is dishonest. I was promised a move withing 5-7 days and it took 45 days to receive damaged furniture. $3000 worth of missing items as well.

This company doesn't even deserve one star as they are liars and will take your money and you will never hear from them again once you cancel. I have called and emailed, ... Read More This company doesn't even deserve one star as they are liars and will take your money and you will never hear from them again once you cancel. I have called and emailed, and not a response and no refund. Very nice and helpful when you are signing up for their services, but will ghost you once you say you don't need them after all. Almost 2 months and still no returned call and an email where they say they got my refund request, but I didn't email a certain email address. They also tried to gaslight me by saying my math of dates was wrong and therefore, I get no refund! Called and asked to speak to a manager, and they claim they don't have any.

Everything went smoothly, starting with the cost estimate and all the way to unloading the goods. What really stood out to me was how well I learned they took care of my ... Read More Everything went smoothly, starting with the cost estimate and all the way to unloading the goods. What really stood out to me was how well I learned they took care of my floors and walls. I didn’t see any scratches or marks after that moment.

We were relocating from a large home to a smaller rental, so we had to get a storage unit for the overflow. The movers helped us sort which items would go to the new hous ... Read More We were relocating from a large home to a smaller rental, so we had to get a storage unit for the overflow. The movers helped us sort which items would go to the new house and which would head to storage. They color-coded the boxes for each destination. I really liked how they handled our furniture—some went to the storage facility, some to the rental. Watching them work felt like seeing a well-practiced routine. No item was misplaced, and I didn’t have to stress about mixing things up.

Stay away these guys are thieves. Asked to cancel within their policy. Had to stop payment they went and charged me anyway Stay away these guys are thieves. Asked to cancel within their policy. Had to stop payment they went and charged me anyway

This was the worst experience I ever had. They are brokers. They sent another company asap movers who charged twice as much on the day for a move worth much less by all o ... Read More This was the worst experience I ever had. They are brokers. They sent another company asap movers who charged twice as much on the day for a move worth much less by all other companies . The trick is they claim to have a low price at the start. The Midland dispatcher on site Shay had no communication with the ASAP driver and after paying 16k he kept demanding 3400. Save evidence of everything . Expensive items were broken, items like expensive heavy-duty equipment were not even delivered. The customer service is terrible. Each broker has a different contract, with fine print that they know they will trick you with on the day when they spring prices that are unwarranted. I will include later photos of how badly items were damaged. Stay away at all costs. They did not deliver half my stuff , made me pay 1000 for a shuttle and could not give updates. Worse yet, after paying thousands more than with any other company customer service could not care less about the trouble that they cause customers. This is not a company that cares about the customer.

Be careful doing business with this company, called in few times trying to clarify issue they created. Unprofessional, horrible customer service and very poor management. ... Read More Be careful doing business with this company, called in few times trying to clarify issue they created. Unprofessional, horrible customer service and very poor management. I would recommend NOT to hire company that treats you like trash.

Midland Van Lines will move your stuff from A to B. The quality of the move is debatable. The sales people will blatantly lie about additional charges even when asked dir ... Read More Midland Van Lines will move your stuff from A to B. The quality of the move is debatable. The sales people will blatantly lie about additional charges even when asked directly. Your quote will skyrocket once the movers arrive. If you question it, you get told the sales person lied to you. Once your business has been gained, good luck getting a follow up until right before the move as the Customer Care is poor. The movers who took my bedframe apart broke every joint and screw (no exaggeration) so the bedframe could no longer be reassembled when delivered to my new home. I noted the damage on the delivery sheet per instruction of the driver. When I contacted Midland about compensation for the broken bed, apparently my noted issue along with my signature and the signature of the driver on the delivery confirmation receipt wasn't enough evidence for them to bother looking into the matter. I received a single sentence response stating they wouldn't move forward reviewing my claim. My suggestion is to scour the language in the contract and don't let the sales people mislead you that what you read means something else. Be prepared to not be compensated if something breaks in transit. I hope everyone reading this has a better move experience than I did or finds a different company.

I am not a liar and I feel by posting one star, that I am lying. This is forcing me to falsely advertise. No stars should be awarded to this company whatsoever. I hope ev ... Read More I am not a liar and I feel by posting one star, that I am lying. This is forcing me to falsely advertise. No stars should be awarded to this company whatsoever. I hope everyone will take heed and read this review carefully. RUN. RUN. RUN. Run away from this company as fast as you can. NOTHING they state /quote is real; they will tell you anything to make the sale. You will not have any recourse either because you pay in cash. Additionally, they bait and switch you and charge even more money. Their Customer Care (need to rename to Customer Don't Care) department DOES NOT CARE and won't return phone calls. I know I will receive no resolution from this awful company. My prayer and only solace is, that I will save innocent people from this company. DO NOT ENLIST THEIR SERVICE.