Midland Van Lines

Even though I've moved more times than I can count, this was the first occasion when everything went according to plan. On time, polite, and very efficient, the crew was ... Read More Even though I've moved more times than I can count, this was the first occasion when everything went according to plan. On time, polite, and very efficient, the crew was great.

I was worried about my antique dresser with fragile legs, but they wrapped it meticulously in stretch wrap and padded it with foam sheets before securing it inside the tr ... Read More I was worried about my antique dresser with fragile legs, but they wrapped it meticulously in stretch wrap and padded it with foam sheets before securing it inside the truck. Not a single scratch! They helped me disassemble my king-size bed frame, labeling each part and storing the screws in a bag so I wouldn’t lose them. Upon arrival, they placed all my boxes in the right rooms, and M gave me a tip about letting my furniture settle before unboxing too quickly. The whole experience was seamless.

Sales were great, problem was moving day and being lied to by dispatch. I was told I needed a Semi for all my belongings, and a 26 ft truck showed up. I called and they a ... Read More Sales were great, problem was moving day and being lied to by dispatch. I was told I needed a Semi for all my belongings, and a 26 ft truck showed up. I called and they assured me another 26 ft would be there. My furniture sat outside in the freezing weather for 10 hours waiting for a Semi to arrive, and it arrived at 2am. Since there was no furniture in the house, we sat on the floor in the house waiting for the Semi that was promised in the first place. This is all after my moving day being confirmed and it was delayed a day. They were very responsive to my messages UNTIL moving day and there was an issue. Now 30k in and NO responses to their lies and poor treatment. Moving is stressful and expensive enough without being lied to.

These folks were a real gift from the Lord. They moved me quickly and made sure my belongings arrived at my new place on time. I value them very highly indeed. ... Read More These folks were a real gift from the Lord. They moved me quickly and made sure my belongings arrived at my new place on time. I value them very highly indeed.

Four times in the last decade, I've hired this company, and on each occasion, they've done an excellent job. It seems like they know what they're doing and are profession ... Read More Four times in the last decade, I've hired this company, and on each occasion, they've done an excellent job. It seems like they know what they're doing and are professional about it.

This company is the worst! The initial conversation with Derek seemed great until we paid and then were told from other employees what we were told by Derek was not true. ... Read More This company is the worst! The initial conversation with Derek seemed great until we paid and then were told from other employees what we were told by Derek was not true. No one called us back for 2 weeks when we questioned why our things are 2 weeks late. Items came totally destroyed and. When they arrived at our condo they refused to drive into the subdivision and instead unloaded all of our possessions on the side of the road even though they charged us to bring it into the house. The movers just stood there while we all packed the items in our cars and drove it to the house. 3300.00 to move 323 sq ft from Buffalo to Florida and half of our things are destroyed. Use anyone else but Midland!

My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information abo ... Read More My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information about our moving items over the phone. My wife provided a comprehensive list. After confirming the details, James called my wife around 9:00 pm on November 25, 2024, informing her that we needed to pay a deposit of $3,065 to reserve a truck. He emphasized the urgency due to the end-of-year and Christmas season, prompting my wife to immediately pay the deposit by photo check. During the estimation process, James focused solely on the detailed item list and quantities. He sent us a document for signature, which we reviewed without noticing the total estimated volume of 1,127 CuFT. Trusting the moving company's experience, we assumed this volume was accurate and signed the document. On December 7, 2024, just five days before our pick-up date, Gary Parker, who claimed to be James Lista’s boss, called to discuss the inventory list. He stated that the estimated volume of our moving items was significantly lower than normal for our 5,000 sqft house and asked us to pay almost three times the contract amount. Despite our assertion that the volume was calculated by James Lista, Gary repeatedly pointed out that we had signed off on the 1,127 CuFT estimate. Feeling upset, we requested a refund, but Gary insisted that refunds could only be issued if we cancelled the move seven days before the pick-up date. Since he had called us just five days prior, cancelling was not an option, which made it seem like a planned fraud. Unable to reach James Lista, we contacted Midlandvanlines' customer service. Gary called us back, stating that contacting customer service was pointless as he was the sole decision-maker in the company. On moving day, December 12, 2024, the moving truck arrived at 1:00 pm. The movers checked all our items against the list and demanded we pay three times the original contract amount, threatening to leave if we didn't comply. This turned our moving day into a nightmare. My wife and I felt this was a pre-planned fraud. We suspect that James Lista might not be a real person and that Gary Parker could be acting both roles. Their business model seems to involve: 1) proposing a low price with a virtual name, 2) getting the shipper to sign the contract and to pay the deposit, 3) contacting the shipper after the cancel grace period to demand a higher price, and 4) keeping the deposit without providing moving services if the shipper doesn’t agree to pay more. We WILL take LEGAL ACTION to recover the deposit, and any financial losses incurred if refunding and proper compensation is not made shortly.

Midland Van Lines exceeded my expectations! They were prompt, courteous, and very careful with my belongings. Their pricing was transparent, and there were no hidden fees ... Read More Midland Van Lines exceeded my expectations! They were prompt, courteous, and very careful with my belongings. Their pricing was transparent, and there were no hidden fees. The whole process was smooth and hassle-free. I highly recommend them to anyone looking for a trustworthy moving company.

The team at Midland Van Lines was so friendly and helpful. They arrived on time, packed everything securely, and ensured my belongings were delivered safely. They even se ... Read More The team at Midland Van Lines was so friendly and helpful. They arrived on time, packed everything securely, and ensured my belongings were delivered safely. They even set up my furniture at the new place. If you want hassle-free moving, this is the company to call. Truly exceptional!

This was the best moving experience I’ve ever had! Midland Van Lines went above and beyond to make my move effortless. The staff was friendly, professional, and detail- ... Read More This was the best moving experience I’ve ever had! Midland Van Lines went above and beyond to make my move effortless. The staff was friendly, professional, and detail-oriented. All my items were handled with great care. I’ll be recommending them to all my friends and family. Amazing job!