North American Van Lines

Oct 20, 2023

Lost items, received No compensation

Do not use North American, Atlas, or Allied!!! They are all owned by same co! Even if you buy ins, they will not cover lost items. They lost $30K of my belongings and refused giving me a dime. Driver refused to sign inventory list at delivery and said call claims! I got no compensation & had MVP coverage!!! It’s a scam!!!! Move your things yourself!!!

LI Lisa Hendry 1 Bedroom Home Read

Oct 22, 2023

Buyer Beware.

It's been over 3 weeks and our family still haven't received our furniture. The most unprofessional moving service I've had the displeasure of dealing with.

MO Mohamed Ayman 2 Bedroom Home Read

Feb 18, 2024

BAD PEOPLE!

This company has been an absolute nightmare to deal with—easily my worst experience with any company. The sheer magnitude of misrepresentations and lack of client care goes beyond what I can convey here. Beware, they are truly awful! The sales rep conveniently omits crucial details in discussions and forgets to include essential items like boxes, unpacking options, and third-party service timelines in the quote. The final bill ended up being a staggering $3000 more than the original quote. To make matters worse, the company supervisor's level of concern and care was nothing short of rudeness. I strongly caution anyone reading this review against using this deceitful company that inflates prices, misrepresents services, and displays a shocking disregard for their clients. Steer clear at all costs!

HA Hank 2 Bedroom Home Read

May 09, 2024

Broken agreements

After 27 years of military moves with companies like Mayflower, NorthAmerican and JK, I know quality. Now that I'm honorably retired, I guess I get to see the other side of the coin. After destroying over $2000 of our household goods during shipment and storage from Olympia to San Antonio, Susan M. Of their company abruptly said that she'd only approve $700 worth of damage and cut us a check for $200. She ignored the value of a handed down Chinese crystal platter that was smashed into 17 pieces. She said an $800 destroyed cermamic kiln has no value since it's hard to ship those intact without damage. Had your packers said, "the Chinese platter will be replaced for $13 and the kiln not at all", we'd have gone with someone else. I'd love to leave this review across every social media platforms and networks available so that other veterans will know that once you hang the uniform up.

ST Steve W 1 Bedroom Home Read

Oct 20, 2023

Trust me this company is terrible !!

Lamp was broken and there has been no link or promised follow up for repair or replacement. Many items scuffed. Treasured table cracked. Help for driver not available until much later. Boxes marked fragile ignored. Ceramic figurines well packed have broken pieces. Walls dinged and scuffed. Pads from bottom of table and chairs missing.

CH Cheri 2 Bedroom Home Read

Nov 19, 2023

Stolen ad broken itens.

My family and I have used North American in the past and had a great experience. However, my mother in law and I both used them again in the past couple of weeks and had the most horrible experiences. They’ve broken half our furniture, the driver does not keep you updated throughout the move (you actually never speak to them until they arrive at your new home), they removed our furniture from the loading truck into a warehouse and then reloaded it, and, finally, I am 2 days past my delivery date with half my stuff sitting in a warehouse 1500 miles away and they cannot find a driver or tell me when my everyday items I need will arrive. They will also provide no reimbursement. Absolutely awful experience. Never again!

BR Brooke Benford 2 Bedroom Home Read

Oct 24, 2023

Excellent work

North American Van Lines, the Hoover the Mover division did great on my move. They were fast, honest, respectful, and very professional. I really appreciate their hard work.

AN Andrew Smittie 2 Bedroom Home Read

Jun 06, 2024

Spectacular move!!

Pricing, people, continued communication, care of belongings. Cant praise this company enough. Moved from NM to MD Delivery was made the first day it was scheduled to arrive. I Highly recommend them

PA Pam K 2 Bedroom Home Read

Oct 25, 2023

Absolutely Horrendous!

DO NOT use this company to move if you value your possessions! They are extremely unprofessional & will treat your belongings like junk, I’m not kidding! For example, they put a used toilet scrubber & toddler potty in one of my wardrobe boxes, how gross! They didn’t even wrap our mattresses to protect them from grime & scrapes! Not to mention the huge list of broken/damaged items that I can’t replace and now have to sit & take the time to claim compensation for. They will cut corners in every way they can. Absolutely horrendous experience with our cross country move!

MA Maria Contreras 2 Bedroom Home Read